Managed Infrastructure Support Contract
Gain peace of mind with 24/7 expert support for your entire IT infrastructure, ensuring rapid resolution for critical incidents within a 15-minute response time.
- 24/7 Monitoring: Access continuous oversight of your network and servers, preventing issues before they impact operations.
- Rapid Incident Response: Coverage for critical issues with a guaranteed 15-minute response time, minimizing downtime.
- Proactive Maintenance: Entitlement to regular system checks and updates, reducing the risk of unexpected failures.
- Expert Support: Protection against operational disruptions through access to skilled IT professionals for troubleshooting and resolution.
Product Overview
Product Overview
This is a comprehensive managed infrastructure support contract designed to provide continuous oversight and rapid response for your business's critical IT assets. It includes 24/7 monitoring of network and server health, proactive backup verification, and timely escalation for ISP or hardware issues.
Ideal for SMB and mid-market organizations, this service is utilized by IT Managers and Business Owners who need to ensure their internal IT operations are consistently available and performant without the overhead of a large internal IT team. It integrates with your existing environment to provide a safety net for daily operations.
- 24/7 Network & Server Monitoring: Continuous health checks and performance analysis.
- Backup Verification: Regular testing to ensure data recoverability.
- ISP & Hardware Escalation: Streamlined support for external connectivity and device issues.
- Predictive Capacity Planning: Proactive identification of potential resource constraints.
- Expert IT Support: Access to skilled professionals for issue resolution and guidance.
Ensure your business operations are always supported with expert, proactive IT infrastructure management tailored for SMB and mid-market needs.
What's Covered
Continuous Uptime Assurance
Access to 24/7 monitoring of your network and servers, ensuring immediate detection of any performance degradation or outages. Coverage for proactive backup verification, guaranteeing your data can be restored when needed.
On-premises data centers, hybrid cloud environments, distributed office networks
Rapid Incident Resolution
Protection against extended business disruption with a guaranteed rapid response time for critical incidents. Entitlement to expert IT support for swift troubleshooting and resolution of hardware or connectivity issues.
Business-critical applications, remote workforce support, essential operational systems
Proactive System Health
Coverage for regular system health checks and predictive capacity planning, identifying potential issues before they impact performance. Protection against unexpected failures through proactive maintenance and updates.
Server infrastructure, network devices, storage systems, virtualized environments
Streamlined Vendor Escalation
Access to expert IT professionals for ISP and hardware troubleshooting, simplifying complex vendor escalations. Entitlement to support that ensures your critical infrastructure remains operational and optimized.
Multi-site organizations, businesses reliant on stable internet, companies with diverse hardware
Key Features
24/7 Network and Server Monitoring
Detects and alerts on potential issues before they cause downtime, ensuring continuous business operations.
Backup Verification and Testing
Guarantees your data is recoverable, protecting against data loss and enabling swift disaster recovery.
Predictive Capacity Planning
Identifies future resource needs, preventing performance bottlenecks and ensuring scalability.
ISP and Hardware Escalation Management
Simplifies and accelerates the resolution of external connectivity and device failures.
Proactive Maintenance and Updates
Reduces the risk of unexpected system failures and security vulnerabilities.
Industry Applications
Finance & Insurance
Ensures high availability and data integrity for critical financial transactions and sensitive client information, meeting strict uptime and compliance demands.
Healthcare & Life Sciences
Maintains the reliability of systems supporting patient care and data, adhering to HIPAA compliance and ensuring continuous access to critical health records.
Manufacturing & Industrial
Keeps production systems and operational technology running smoothly, minimizing costly downtime and ensuring the efficiency of supply chain operations.
Legal & Professional Services
Protects sensitive client data and ensures the availability of case management and communication systems, critical for client service and confidentiality.
Frequently Asked Questions
What types of infrastructure are covered by this support contract?
This contract covers your core IT infrastructure including servers, network devices (routers, switches, firewalls), and backup systems. Specific details are outlined in the Statement of Work.
What is the response time for critical incidents?
We guarantee a rapid response time for critical incidents, typically within 15 minutes, to minimize any disruption to your business operations.
Does this include end-user support?
This contract focuses on infrastructure support. End-user support is available as a separate service offering from Zent Networks.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.