Managed Meraki Infrastructure for 2000 Devices
Zent Networks' Managed Meraki Infrastructure provides 24x7 monitoring and rapid incident response for up to 2000 Meraki devices, ensuring continuous network availability.
- Coverage for 2000 Devices: Entitlement to proactive monitoring and management of your entire Meraki stack, including MX, MS, MR, MG, MV, and MT devices.
- 24x7x365 Monitoring: Access to a dedicated Network Operations Center (NOC) that watches your infrastructure around the clock, identifying and addressing issues before they impact operations.
- Rapid Incident Response: Protection against extended downtime with a commitment to swift P1 incident resolution, minimizing business disruption and lost productivity.
- Expert Management: Entitlement to ITIL-aligned change management, configuration backups, and direct escalation to Cisco TAC when necessary, ensuring expert handling of your network.
Product Overview
Product Overview
Zent Networks' Managed Meraki Infrastructure service offers 24x7x365 monitoring and management for up to 2000 Meraki devices, covering the full stack including firewalls, switches, access points, cellular gateways, cameras, and sensors.
This service is designed for SMB and mid-market organizations, including those with dedicated IT departments or IT managers overseeing multiple responsibilities, providing enterprise-grade network oversight without the overhead of a large internal team.
- 24x7x365 NOC Coverage: Continuous monitoring of your Meraki environment by a dedicated Network Operations Center.
- Rapid P1 Response: A guaranteed 15-minute response time for critical incidents to minimize business impact.
- Full Meraki Stack Management: Proactive oversight of MX, MS, MR, MG, MV, and MT devices.
- ITIL Change Management: Structured processes for network changes to ensure stability and reliability.
- Cisco TAC Escalation: Direct access to Cisco Technical Assistance Center for complex issues.
This managed service is the ideal solution for SMB and mid-market businesses seeking reliable, expert management of their Meraki network infrastructure.
What's Covered
Continuous Network Uptime Assurance
Coverage for unexpected network outages and performance degradation across your entire Meraki deployment. This ensures critical business applications and communications remain accessible to your staff and customers.
Organizations with critical uptime requirements, Businesses relying on cloud-based applications, Companies with distributed workforces, Environments with high transaction volumes
Proactive Threat and Anomaly Detection
Protection against security threats and network anomalies through 24x7 monitoring by a dedicated Network Operations Center. This identifies and mitigates potential risks before they can impact operations or data integrity.
Businesses handling sensitive customer data, Companies subject to regulatory compliance, Organizations with remote or hybrid work models, Environments with a high volume of network traffic
Rapid Incident Resolution and Escalation
Entitlement to a 15-minute response time for Priority 1 incidents, ensuring swift action to restore full network functionality. This includes direct escalation to Cisco TAC for complex hardware or software issues.
Organizations with strict RTO/RPO objectives, Businesses operating in fast-paced markets, Companies with limited internal IT resources, Environments where network stability is paramount
Expert Meraki Stack Management
Access to ITIL-aligned change management processes and expert configuration backups for your full Meraki stack. This ensures your network is managed efficiently and reliably, with expert oversight for all changes.
Businesses standardizing on the Meraki platform, Organizations seeking to optimize network performance, Companies undergoing digital transformation initiatives, Environments requiring consistent network configurations
Key Features
24x7x365 NOC Monitoring
Your network is continuously watched by experts, allowing for immediate detection and response to issues, preventing minor problems from becoming major disruptions.
15-Minute P1 Response SLA
Critical network issues are addressed within minutes, significantly reducing downtime and minimizing the impact on your business operations and revenue.
Full Meraki Stack Coverage
All your Meraki devices, from firewalls to sensors, are managed under one service, providing unified oversight and simplifying your IT management.
ITIL Change Management
Network changes are implemented using best practices, ensuring stability, reducing the risk of errors, and maintaining compliance with operational standards.
Cisco TAC Escalation
Direct access to Cisco's expert support for complex issues ensures that even the most challenging problems are resolved efficiently by the original hardware vendor.
Industry Applications
Retail & Hospitality
Ensures consistent network performance for point-of-sale systems, guest Wi-Fi, and inventory management across multiple locations, critical for customer experience and operations.
Finance & Insurance
Provides the high availability and security required for sensitive financial transactions and customer data, with rapid response to maintain compliance and prevent service disruptions.
Healthcare & Life Sciences
Maintains reliable network connectivity for patient care systems, medical devices, and administrative functions, where uptime is directly linked to patient safety and operational efficiency.
Manufacturing & Industrial
Supports the continuous operation of production lines, IoT devices, and supply chain management systems by ensuring network stability and minimizing downtime risks.
Frequently Asked Questions
What is included in the 2000 device count?
The 2000 device count encompasses all supported Meraki hardware, including MX security appliances, MS switches, MR access points, MG cellular gateways, MV smart cameras, and MT sensors.
What happens if an issue requires more than just monitoring?
Our service includes incident resolution and configuration management. For complex issues beyond our scope, we provide direct escalation to Cisco TAC, ensuring expert support.
Is this service suitable for a business with multiple locations?
Yes, this service is ideal for businesses with multiple locations, as it provides centralized 24x7 monitoring and management for your entire Meraki network infrastructure, regardless of physical site.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.