Meraki Managed Service
Zent Networks provides 24x7x365 NOC management for your entire Meraki stack, guaranteeing a 15-minute response time for Priority 1 incidents.
- 24x7x365 Coverage: Continuous monitoring and management of your Meraki MX, MS, MR, MG, MV, and MT devices.
- Rapid Incident Response: Guaranteed 15-minute response for Priority 1 incidents to minimize network disruption.
- Proactive Management: Configuration backups, incident resolution, and escalation to Cisco TAC when needed.
- Optimized Performance: Ensures your Meraki network operates at peak efficiency, supporting your business operations.
Product Overview
Product Overview
Zent Networks offers a comprehensive 24x7x365 Network Operations Center (NOC) service specifically for the full Cisco Meraki stack. This service ensures continuous monitoring, proactive management, and rapid incident resolution for your Meraki MX security appliances, MS switches, MR wireless access points, MG cellular gateways, MV smart cameras, and MT sensors.
This service is designed for businesses that rely on the Meraki ecosystem for their network infrastructure and require expert oversight without the overhead of managing it internally. It integrates seamlessly into your existing IT environment, providing peace of mind and ensuring your network is always operational.
- 24x7x365 NOC Monitoring: Dedicated team overseeing your entire Meraki deployment.
- 15-Minute P1 Response SLA: Swift action taken on critical network issues.
- Configuration Management: Regular backups and proactive configuration adjustments.
- Incident Resolution: Expert troubleshooting and resolution of network problems.
- Cisco TAC Escalation: Seamless escalation to Cisco Technical Assistance Center when required.
Ensure your Meraki network is always performing optimally with expert 24x7 management, freeing your internal teams to focus on strategic initiatives.
What's Covered
Continuous Meraki Network Oversight
Organizations deploying the full Cisco Meraki stack require constant monitoring and rapid response to ensure business continuity. This service provides 24x7x365 NOC coverage, minimizing downtime and performance degradation.
Businesses with distributed sites, Companies relying on cloud-managed networking, Organizations seeking simplified network operations
Expedited Incident Resolution
Teams managing critical business operations need immediate attention to network disruptions. This service guarantees a 15-minute response time for Priority 1 incidents, ensuring swift resolution and reduced impact.
Companies with strict uptime requirements, Businesses with remote or hybrid workforces, Retail and hospitality operations
Proactive Network Health Management
Businesses aiming to optimize network performance and prevent issues benefit from proactive configuration management and expert oversight. This service includes configuration backups and incident resolution, keeping your network running smoothly.
Mid-market companies with growing IT needs, Organizations standardizing on Meraki hardware, Businesses seeking to offload network operational tasks
Seamless Escalation and Support
When complex network issues arise, organizations need a clear path to expert support. This service includes escalation to Cisco TAC when necessary, ensuring that even the most challenging problems are addressed effectively.
Companies without dedicated Meraki specialists, Businesses requiring vendor-certified expertise, IT departments managing multiple technology stacks
Key Features
24x7x365 NOC Monitoring
Ensures continuous visibility and proactive management of your entire Meraki network infrastructure, preventing potential issues before they impact users.
15-Minute Priority 1 Response SLA
Minimizes business disruption by guaranteeing rapid attention to critical network incidents, restoring connectivity and services quickly.
Full Meraki Stack Coverage
Provides unified management and support for all your Meraki devices including MX, MS, MR, MG, MV, and MT, simplifying your IT operations.
Configuration Backup and Management
Protects your network configurations against loss or corruption and ensures optimal settings are maintained, reducing recovery time.
Cisco TAC Escalation
Offers direct access to advanced vendor support when needed, ensuring complex technical challenges are resolved by specialists.
Industry Applications
Retail & Hospitality
Reliable network connectivity is crucial for point-of-sale systems, guest Wi-Fi, and inventory management, making continuous Meraki oversight essential for smooth operations.
Healthcare & Life Sciences
Secure and stable network access is vital for patient data systems and medical devices, requiring robust monitoring and rapid incident response to maintain compliance and care delivery.
Finance & Insurance
High security standards and uptime requirements for financial transactions and client data necessitate expert management of network infrastructure like Meraki firewalls and switches.
Manufacturing & Industrial
Operational technology and IoT devices on the factory floor depend on consistent network performance, making proactive Meraki management critical for production continuity.
Frequently Asked Questions
What is included in the 24x7x365 NOC management for Meraki?
This service includes continuous monitoring of your entire Meraki stack (MX, MS, MR, MG, MV, MT), proactive configuration management, incident detection and resolution, and escalation to Cisco TAC when required. It also guarantees a 15-minute response time for Priority 1 incidents.
Who is this service designed for?
This service is ideal for SMB and mid-market businesses that utilize the Cisco Meraki ecosystem for their networking needs and require expert, round-the-clock management without the expense of building an internal NOC team.
What happens if a critical issue occurs outside of business hours?
Our 24x7x365 NOC operates continuously, ensuring that critical issues are detected and addressed immediately, regardless of the time of day, with a guaranteed 15-minute response for Priority 1 incidents.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.