Microsoft Customer Engagement for Teams - Solgari Lite + AI and Recording
Microsoft Customer Engagement for Teams - Solgari Lite provides enhanced communication and recording capabilities for your business interactions within Microsoft Teams.
- AI-Powered Insights: Gain valuable analytics from customer conversations to improve service and sales strategies.
- Call Recording: Securely record calls for compliance, training, and quality assurance purposes.
- Teams Integration: Seamlessly embed Solgari functionality directly into your existing Microsoft Teams environment.
- Monthly Subscription: Flexible monthly billing ensures predictable costs and easy scalability for your business needs.
Product Overview
Product Overview
This platform license provides access to Solgari Lite, an integrated solution for Microsoft Teams designed to enhance customer engagement. It unlocks advanced features such as AI-driven insights from conversations and comprehensive call recording capabilities, all managed within your familiar Teams interface.
Ideal for IT Managers and Business Owners in SMB and mid-market companies, this solution fits directly into your existing Microsoft 365 environment. It empowers your teams to manage customer interactions more effectively without requiring complex new infrastructure.
- Enhanced Communication: Elevate customer service and sales interactions directly within Microsoft Teams.
- AI Analytics: Utilize artificial intelligence to analyze conversation data for actionable business intelligence.
- Compliance Recording: Meet regulatory requirements with secure and reliable call recording.
- Streamlined Workflow: Integrate communication tools directly into your daily Teams operations.
- Scalable Solution: Adapt to changing business needs with a flexible monthly subscription model.
Empower your business with advanced customer engagement tools integrated into Microsoft Teams, offering enterprise-grade features without the enterprise overhead.
What This Enables
Enable AI-driven Customer Interaction Analysis
Enable teams to gain deeper insights into customer conversations through AI-powered analytics. Streamline the process of identifying trends and improving service delivery based on real communication data.
cloud-based communication, unified communications, collaboration platforms, remote workforce
Streamline Compliance with Call Recording
Streamline regulatory compliance by enabling secure and reliable recording of all customer calls. Automate the capture and storage of conversation data to meet audit and legal requirements.
regulated industries, customer support operations, sales teams, quality assurance
Automate Customer Engagement Workflows
Automate key aspects of customer engagement by integrating advanced communication features directly into Microsoft Teams. Empower users to manage interactions more efficiently within their existing workflow.
Microsoft Teams users, business process automation, customer service enhancement, sales enablement
Key Features
AI-Powered Conversation Analytics
Gain actionable business intelligence from customer calls to improve sales strategies and customer service.
Integrated Call Recording
Meet compliance requirements and ensure quality assurance with secure, automated call recording within Teams.
Microsoft Teams Native Integration
Enhance your existing Teams environment with advanced communication features without complex setup.
Monthly Subscription Billing
Enjoy predictable operational expenses and the flexibility to scale your licensing as your business grows.
Lite Edition Features
Access essential customer engagement tools tailored for businesses seeking efficient communication solutions.
Industry Applications
Finance & Insurance
This vertical often requires strict adherence to compliance regulations, making call recording essential for audit trails and dispute resolution. AI insights can help analyze client interactions for risk assessment and service improvement.
Healthcare & Life Sciences
Healthcare providers must comply with HIPAA and other patient privacy regulations, where secure call recording and data analysis are critical for patient care and operational efficiency. AI can help identify patient needs and improve communication protocols.
Legal & Professional Services
Law firms and professional services organizations need to maintain detailed records of client communications for case management and compliance. Call recording ensures accuracy and provides valuable context for client engagements.
Retail & Hospitality
Businesses in this sector can leverage AI insights from customer interactions to understand purchasing patterns, personalize offers, and improve service quality. Call recording aids in training staff and resolving customer service issues.
Frequently Asked Questions
What is Solgari Lite for Microsoft Teams?
Solgari Lite for Microsoft Teams is a software license that enhances your Teams environment with AI-driven customer interaction analytics and call recording capabilities, all on a monthly subscription.
Who is the target audience for this license?
This license is designed for SMB and mid-market companies that use Microsoft Teams for their daily operations and wish to improve customer engagement and meet compliance needs.
Does this license require additional hardware?
No, this is a software license that integrates directly into your existing Microsoft Teams platform, requiring no additional hardware for its core functionality.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.