Microsoft Customer Engagement for Teams - Solgari Lite
Microsoft Customer Engagement for Teams - Solgari Lite provides an annual subscription to enhance your team's ability to engage with customers directly within Microsoft Teams.
- Annual Subscription: Secure access to enhanced customer engagement tools for a full year.
- Teams Integration: Seamlessly manage customer interactions within your familiar Microsoft Teams environment.
- Lite Edition: Cost-effective solution for core customer engagement needs.
- Enhanced Communication: Improve response times and customer satisfaction through streamlined workflows.
Product Overview
Product Overview
Microsoft Customer Engagement for Teams - Solgari Lite is an annual platform software license designed to integrate advanced customer engagement capabilities directly into Microsoft Teams. This solution provides businesses with tools to manage customer interactions more effectively, improving communication and service delivery.
This license is ideal for IT Managers and IT Professionals within SMB and mid-market companies who are already utilizing Microsoft Teams for internal collaboration. It fits into their existing IT infrastructure by extending the functionality of Teams to support external customer-facing operations, ensuring a unified communication and engagement experience.
- Integrated Engagement: Manage customer communications directly within Microsoft Teams.
- Streamlined Workflows: Optimize customer interaction processes for greater efficiency.
- Annual Licensing: Predictable costs and continuous access to the platform's features.
- Lite Functionality: Core features for essential customer engagement needs.
- Scalable Solution: Supports growing businesses by enhancing their communication tools.
This annual license is the right choice for SMB and mid-market teams seeking to elevate their customer engagement within their existing Microsoft Teams environment.
What This Enables
Enable streamlined customer communication within Teams
Enable teams to manage customer inquiries and support requests directly within their Microsoft Teams interface. This allows for faster response times and a more cohesive customer service experience.
organizations using Microsoft Teams for internal collaboration, businesses with dedicated customer support functions, teams managing client communications, companies seeking unified communication platforms
Improve customer interaction tracking and management
Streamline the process of tracking and managing all customer interactions originating from Microsoft Teams. This ensures no customer query is missed and provides a clear history of communications for better service delivery.
businesses with customer relationship management needs, companies requiring audit trails for client interactions, teams focused on service level agreement adherence, organizations with remote or hybrid workforces
Enhance collaboration on customer issues
Automate the routing and escalation of customer issues to the appropriate team members within Microsoft Teams. This facilitates quicker problem resolution and improves internal collaboration on customer-related tasks.
companies with cross-functional support teams, businesses managing complex customer issues, organizations prioritizing efficient problem-solving, IT departments supporting business units
Key Features
Direct integration with Microsoft Teams
Manage all customer communications within a single, familiar interface, reducing context switching and improving efficiency.
Annual subscription model
Provides predictable budgeting and continuous access to the latest features and support for a full year.
Lite edition functionality
Offers core customer engagement tools at a cost-effective price point, ideal for businesses with specific needs.
Streamlined communication workflows
Optimizes how customer interactions are handled, leading to faster response times and improved customer satisfaction.
Enhanced collaboration features
Facilitates better teamwork on customer issues, ensuring efficient problem resolution and consistent service delivery.
Industry Applications
Finance & Insurance
Financial and insurance companies require secure, auditable, and efficient communication channels to manage client relationships and regulatory compliance, which this integration facilitates within Teams.
Healthcare & Life Sciences
Healthcare providers need to manage patient communications with strict adherence to privacy regulations like HIPAA, and integrating engagement tools into Teams can help streamline these interactions securely.
Legal & Professional Services
Law firms and professional service providers handle sensitive client information and require robust communication tracking and collaboration tools to manage cases and client expectations effectively.
Retail & Hospitality
Retail and hospitality businesses can benefit from improved customer service and faster response times by integrating engagement tools into Teams, enhancing guest and customer experiences.
Frequently Asked Questions
What is Microsoft Customer Engagement for Teams - Solgari Lite?
It is an annual software license that integrates customer engagement tools directly into Microsoft Teams, offering a streamlined way to manage customer interactions.
Who is this license intended for?
This license is designed for SMB and mid-market companies, specifically for IT Managers and IT Professionals who use Microsoft Teams for their business operations.
What is the billing model for this product?
This product is licensed on an annual subscription basis, providing continuous access and predictable costs for a full year.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.