Microsoft Customer Engagement for Teams - Solgari Lite + Recording
Microsoft Customer Engagement for Teams - Solgari Lite provides annual access to essential customer interaction tools and call recording capabilities within your Microsoft Teams environment.
- Annual Subscription: Secure access to Solgari Lite features and recording for a full year.
- Enhanced Teams Communication: Integrate advanced customer engagement tools directly into your Microsoft Teams workflow.
- Call Recording: Capture and store important conversations for compliance, training, and quality assurance.
- Lite Functionality: Access core customer engagement features without the complexity of enterprise-level solutions.
Product Overview
Product Overview
This annual subscription license unlocks Solgari Lite capabilities for Microsoft Teams, focusing on essential customer engagement features and integrated call recording. It provides businesses with the tools to manage client interactions more effectively directly within their familiar Teams interface.
Ideal for IT Managers and Business Owners in SMB and mid-market organizations, this solution fits into existing Microsoft 365 and Teams deployments. It enhances daily operations by providing a unified platform for communication and customer interaction management.
- Integrated Functionality: Seamlessly embed customer engagement tools within Microsoft Teams.
- Call Recording: Automatically record calls for compliance, auditing, and training purposes.
- Annual Licensing: Predictable costs and continuous access to features for twelve months.
- Simplified Engagement: Streamline customer interactions with essential, easy-to-use tools.
- Microsoft Ecosystem: Designed to work harmoniously with your existing Microsoft Teams environment.
Empower your teams with essential customer engagement and recording tools, simplifying operations for SMB and mid-market businesses.
What This Enables
Enable Teams for Customer Interaction
Enable teams to manage client communications more effectively by integrating specialized engagement tools directly into Microsoft Teams. Streamline workflows and improve response times for customer inquiries and support requests.
cloud-based communication, unified communications, remote workforce, hybrid work environments, business process integration
Ensure Call Recording Compliance
Automate call recording for all relevant customer interactions to meet regulatory and internal compliance requirements. Maintain accurate records for auditing, dispute resolution, and quality assurance purposes.
regulated industries, quality management, risk mitigation, data retention policies, operational transparency
Streamline Communication Workflows
Streamline customer communication by centralizing interaction management within Microsoft Teams. Reduce the need for separate applications and simplify how your staff engages with clients.
collaboration platforms, digital transformation, operational efficiency, IT modernization, business continuity
Key Features
Microsoft Teams Integration
Access customer engagement tools without leaving your primary communication platform, improving workflow efficiency.
Call Recording
Capture and store conversations for compliance, training, and quality assurance, reducing risk and improving service.
Annual Subscription Model
Provides predictable budgeting and continuous access to essential features throughout the year.
Lite Functionality
Offers core customer engagement capabilities without the complexity or cost of enterprise-grade solutions, ideal for focused needs.
Solgari Platform
Leverages a specialized platform for enhanced communication management within the Microsoft ecosystem.
Industry Applications
Finance & Insurance
This sector requires stringent adherence to communication recording regulations like MiFID II and FINRA, making integrated call recording essential for compliance and audit trails.
Legal & Professional Services
Law firms and professional services organizations need to maintain detailed records of client communications for case management, confidentiality, and professional conduct requirements.
Healthcare & Life Sciences
While direct patient communication recording may have specific HIPAA considerations, the need for secure, auditable communication logs for administrative and operational purposes is critical.
Retail & Hospitality
Businesses in this sector often handle customer service inquiries, booking, and support calls where recording can improve service quality, training, and dispute resolution.
Frequently Asked Questions
What is Solgari Lite for Microsoft Teams?
Solgari Lite for Microsoft Teams is a software license that adds essential customer engagement features and call recording capabilities directly into your Microsoft Teams environment on an annual subscription basis.
Who is this license intended for?
This license is designed for SMB and mid-market businesses that use Microsoft Teams for their daily operations and need to enhance customer interactions and ensure call recording compliance.
What are the benefits of call recording?
Call recording helps with regulatory compliance, provides valuable training material for staff, and aids in dispute resolution by offering an accurate record of conversations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.