Microsoft D365 Customer Service Call Intelligence Minutes Add-On
Microsoft D365 Customer Service Call Intelligence Minutes provide essential capacity for advanced call analytics and AI-driven insights to optimize customer interactions.
- Access to AI-Powered Insights: Gain deeper understanding of customer calls through transcription, sentiment analysis, and topic modeling.
- Enhanced Agent Performance: Equip your support team with data-driven feedback to improve call handling and customer satisfaction.
- Streamlined Operations: Automate call analysis processes, reducing manual effort and freeing up valuable resources.
- Data-Driven Decision Making: Utilize call intelligence to identify trends, training needs, and areas for service improvement.
Product Overview
Product Overview
This offering provides a specific quantity of minutes for Microsoft Dynamics 365 Customer Service's advanced call intelligence features. These minutes enable the processing of call recordings for transcription, sentiment analysis, and AI-driven insights, directly enhancing the capabilities of your customer service operations.
Designed for businesses that utilize Dynamics 365 Customer Service, this add-on is for IT Managers and IT Professionals seeking to empower their support teams with intelligent tools. It integrates directly into your existing Dynamics 365 environment, providing actionable data without requiring separate infrastructure.
- AI-Driven Call Analysis: Automatically transcribe and analyze customer calls for key topics, sentiment, and agent performance metrics.
- Actionable Insights: Uncover trends and patterns within customer interactions to inform training and service improvements.
- Improved Customer Experience: Enable agents to deliver more personalized and effective support based on call data.
- Operational Efficiency: Reduce manual review of calls by leveraging automated AI analysis.
- Scalable Capacity: Purchase minutes as needed to match your call volume and analytical requirements.
Empower your customer service team with intelligent call analysis, driving better customer experiences and operational efficiency for your business.
What This Enables
Enable AI-driven customer call analysis
Enable teams to automatically transcribe and analyze customer service calls for sentiment, keywords, and topics. This provides actionable insights to improve agent coaching and identify customer needs.
Cloud-based CRM, Unified communications, Customer support operations, Business process automation
Improve agent performance and training
Streamline the process of identifying agent strengths and areas for development by analyzing call recordings. This allows for targeted training to boost overall team effectiveness and customer satisfaction.
Performance management systems, Employee development programs, Customer feedback loops, Digital transformation initiatives
Automate customer interaction insights
Automate the extraction of valuable data from customer conversations, reducing manual review time and effort. This ensures consistent analysis and faster identification of service trends.
Data analytics platforms, Business intelligence tools, Operational efficiency programs, Digital customer engagement
Key Features
AI-powered call transcription
Automatically convert spoken conversations into text for easier analysis and record-keeping.
Sentiment analysis
Understand the emotional tone of customer interactions to gauge satisfaction and identify potential issues.
Topic modeling
Identify recurring themes and subjects discussed during customer calls to understand common inquiries and concerns.
Agent performance metrics
Gain objective data on how agents handle calls, enabling targeted coaching and performance improvement.
Integration with Dynamics 365
Seamlessly incorporate call intelligence into your existing customer service workflows and data.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers require detailed call analysis for compliance, fraud detection, and customer service quality assurance, making AI-driven call intelligence crucial for regulatory adherence and risk management.
Healthcare & Life Sciences
Healthcare organizations must ensure patient privacy and service quality, benefiting from call transcription and analysis for compliance with HIPAA and for improving patient communication and care coordination.
Retail & Hospitality
Retailers and hospitality businesses can use call intelligence to understand customer feedback, identify service gaps, and personalize customer interactions, leading to improved customer loyalty and sales.
Legal & Professional Services
Law firms and professional service providers can leverage call analysis for internal quality control, client communication tracking, and identifying service improvement opportunities to maintain high standards of client care.
Frequently Asked Questions
What are D365 Customer Service Call Intelligence minutes?
These are units of processing capacity that enable the AI-driven analysis of customer service call recordings within Microsoft Dynamics 365 Customer Service. They are used for features like transcription, sentiment analysis, and topic extraction.
How are these minutes billed?
This is a subscription-based add-on, and the minutes are consumed as you utilize the call intelligence features. Billing is typically on a recurring basis, corresponding to the subscription term.
Who is the target user for this product?
This product is designed for businesses using Microsoft Dynamics 365 Customer Service, specifically for IT Managers and IT Professionals who want to enhance their customer support operations with advanced analytics and AI insights.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.