Microsoft D365 Customer Service Call Intelligence Minutes Add-On
This Microsoft Dynamics 365 Customer Service add-on provides essential call intelligence minutes for one year, enabling AI-driven insights into customer interactions.
- AI-Powered Insights: Access advanced analytics to understand customer calls and agent performance.
- Enhanced Customer Service: Improve response times and resolution rates through data-driven feedback.
- One-Year Subscription: Secure 12 months of continuous access to critical call intelligence features.
- Scalable Capacity: Utilize minutes as needed to analyze customer interactions without overprovisioning.
Product Overview
Product Overview
This Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-On provides a set number of minutes for utilizing AI-driven features within your customer service operations. It unlocks capabilities such as call summarization, sentiment analysis, and topic extraction, helping your team understand customer needs more effectively.
Businesses that use Microsoft Dynamics 365 for customer service can integrate this add-on to gain deeper insights from their customer interactions. It is designed for IT Managers and IT Professionals who manage customer relationship platforms and seek to improve agent performance and customer satisfaction within their own operational environment.
- AI Call Analysis: Automatically transcribe and analyze customer calls for key insights.
- Sentiment Tracking: Monitor customer sentiment throughout interactions to identify areas for improvement.
- Topic Extraction: Understand the main subjects and issues discussed during calls.
- Agent Performance: Provide agents with data-backed feedback to enhance their skills.
- Data-Driven Decisions: Make informed choices about service improvements based on real customer conversations.
Empower your customer service team with intelligent insights to drive better outcomes and customer loyalty.
What This Enables
Enable AI-driven customer call analysis
Enable teams to automatically transcribe and analyze customer calls for sentiment, topics, and key insights. Streamline the process of understanding customer needs and agent performance without manual review.
cloud-based CRM, on-premises CRM, hybrid CRM deployments, customer support operations
Automate sentiment and topic extraction
Automate the extraction of customer sentiment and recurring topics from call recordings to identify trends and areas for service improvement. Streamline feedback loops for agent coaching and product development.
customer engagement platforms, integrated support systems, data analytics workflows, business process automation
Improve agent coaching and performance
Provide agents with data-backed insights derived from call analysis to facilitate targeted coaching and performance improvement. Enhance agent effectiveness and customer interaction quality.
agent performance management, quality assurance programs, workforce optimization, CRM integrations
Key Features
AI-powered call transcription
Automatically converts spoken conversations into text, making them searchable and analyzable.
Sentiment analysis
Identifies the emotional tone of customer interactions, helping to gauge satisfaction and identify potential issues.
Topic extraction
Automatically identifies and categorizes the main subjects discussed during calls, revealing common customer concerns.
Call summarization
Generates concise summaries of calls, saving time for agents and supervisors reviewing interactions.
One-year subscription term
Provides continuous access to these intelligence features for a full year, ensuring ongoing operational benefits.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers handle sensitive customer data and require detailed records of interactions for compliance and dispute resolution, making AI call analysis highly valuable.
Healthcare & Life Sciences
Healthcare organizations need to ensure patient privacy and compliance with regulations like HIPAA, while also improving patient communication and service quality through detailed interaction analysis.
Retail & Hospitality
These sectors rely heavily on customer satisfaction and feedback to drive repeat business and brand loyalty, benefiting from insights into customer service interactions to refine offerings and support.
Legal & Professional Services
Law firms and professional service providers can use call intelligence to document client communications, identify service gaps, and ensure consistent quality of client interactions.
Frequently Asked Questions
What is Microsoft D365 Customer Service Call Intelligence Minutes?
It is an add-on subscription for Microsoft Dynamics 365 Customer Service that provides a set quantity of minutes for AI-powered analysis of customer calls, including transcription, sentiment analysis, and topic extraction.
How are the minutes used?
The minutes are consumed as calls are processed by the AI engine for transcription and analysis. The exact consumption rate depends on the length and complexity of the calls being analyzed.
What is the license term for this add-on?
This specific offering is a one-year subscription, providing 12 months of access to the call intelligence features.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.