Microsoft D365 Customer Service Digital Messaging and Voice Add-In
The Microsoft D365 Customer Service Digital Messaging and Voice Add-In provides enhanced communication channels for your customer support teams, enabling richer customer interactions for one year.
- License Term: Annual subscription providing continuous access to advanced messaging and voice capabilities.
- Feature Access: Unlocks integrated chat, SMS, and voice functionalities within Dynamics 365 Customer Service.
- Operational Continuity: Ensures your support team has the necessary tools to manage customer communications effectively.
- Compliance Support: Facilitates adherence to communication standards and data handling requirements within a regulated environment.
Product Overview
Product Overview
This is a one-year platform software license for Microsoft Dynamics 365 Customer Service, specifically enabling advanced digital messaging and voice communication features. It integrates channels like chat, SMS, and voice directly into the customer service workflow, allowing support agents to manage all interactions from a single interface.
This add-in is designed for IT Managers and IT Professionals within SMB and mid-market organizations who utilize Dynamics 365 Customer Service. It fits into their existing IT infrastructure by extending the capabilities of their CRM platform to offer more modern and efficient customer support channels.
- Integrated Communication: Consolidate chat, SMS, and voice interactions within Dynamics 365.
- Enhanced Agent Productivity: Provide agents with a unified view of customer conversations across multiple channels.
- Improved Customer Experience: Offer customers convenient and preferred communication methods.
- Scalable Solution: Supports growing businesses by expanding communication options without complex integrations.
- Subscription-Based Access: Ensures access to the latest features and updates for the duration of the license term.
Empower your customer service team with integrated digital messaging and voice capabilities, offering a superior support experience for your business.
What This Enables
Enable Omnichannel Customer Support
Enable teams to manage customer inquiries across chat, SMS, and voice from a single Dynamics 365 interface. Streamline agent workflows and provide a consistent, high-quality customer experience regardless of the communication channel.
cloud-based CRM, integrated support platforms, customer engagement workflows, unified communication systems
Improve Agent Efficiency and Productivity
Automate routing of digital messages and voice calls to the appropriate agents based on skill or availability. Reduce manual effort in managing customer interactions and empower agents with contextual information for faster resolutions.
Dynamics 365 environments, customer service operations, agent productivity tools, workflow automation
Enhance Customer Engagement and Satisfaction
Offer customers the convenience of communicating through their preferred channels, including real-time chat and SMS. Provide faster response times and more personalized interactions, leading to increased customer loyalty.
customer relationship management, digital communication strategies, customer experience enhancement, service delivery optimization
Key Features
Integrated Chat and SMS
Allows customers to interact via their preferred digital channels, improving accessibility and convenience.
Voice Call Integration
Enables agents to manage phone calls directly within Dynamics 365, streamlining workflows and improving efficiency.
Unified Agent Interface
Provides a single pane of glass for all customer interactions, reducing context switching and enhancing productivity.
Automated Routing
Ensures customer inquiries are directed to the most appropriate agent or team, leading to faster and more effective resolutions.
One-Year Subscription Term
Provides access to the add-in's features for a defined period, allowing for predictable budgeting and access to updates.
Industry Applications
Finance & Insurance
Financial services and insurance companies require secure, compliant, and efficient communication channels to manage customer inquiries and policy details, making integrated messaging and voice essential for customer service.
Healthcare & Life Sciences
Healthcare providers need to manage patient communications with strict adherence to privacy regulations like HIPAA, benefiting from secure and trackable digital messaging and voice interactions within their CRM.
Retail & Hospitality
Retail and hospitality businesses can enhance customer engagement and support by offering convenient chat and SMS options for inquiries, bookings, and service requests, improving overall customer experience.
Legal & Professional Services
Law firms and professional service providers can improve client communication efficiency and responsiveness by integrating secure digital messaging and voice capabilities into their client management systems.
Frequently Asked Questions
What is the Microsoft D365 Customer Service Digital Messaging and Voice Add-In?
It is a software license that enhances Microsoft Dynamics 365 Customer Service by enabling integrated chat, SMS, and voice communication channels for customer support teams.
Who is this license intended for?
This license is for businesses using Microsoft Dynamics 365 Customer Service that want to expand their communication capabilities. It is suitable for SMB and mid-market companies.
What is the term of this license?
This is a one-year subscription license, providing access to the digital messaging and voice features for a full 12 months.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.