Microsoft D365 Customer Service Intel Voicebot Minute Add-on
This Microsoft Dynamics 365 Customer Service Intel Voicebot minute add-on provides essential capacity for advanced AI-driven customer support interactions over a one-year commitment.
- Coverage for AI Interactions: Entitlement to use Intel Voicebot minutes for automated customer service conversations.
- Annual Commitment: Secure one year of access to enhanced voicebot capabilities with a fixed annual billing cycle.
- Platform Integration: Seamlessly integrates with your existing Dynamics 365 Customer Service environment.
- Scalable Capacity: Add voicebot minutes to meet fluctuating customer support demands throughout the year.
Product Overview
Product Overview
This is a Microsoft Dynamics 365 Customer Service Intel Voicebot minute add-on license, providing capacity for AI-powered voice interactions within your customer service operations. It is licensed under the New Commerce Experience (NCE) with a one-year commitment, paid annually.
This add-on is designed for businesses using Dynamics 365 Customer Service that want to implement or expand their use of intelligent voicebots for customer engagement. It supports IT Managers and Business Owners seeking to automate routine inquiries, provide 24/7 support, and improve agent efficiency by handling initial customer contact via voice.
- AI-Powered Voice Automation: Enables intelligent voicebot interactions for customer service.
- Dynamics 365 Integration: Works directly with your Dynamics 365 Customer Service platform.
- Annual Subscription: Licensed on a one-year commitment basis, billed yearly.
- Minute-Based Capacity: Provides a defined volume of minutes for voicebot usage.
- Enhanced Customer Experience: Automates responses and routes inquiries efficiently.
Empower your customer service with intelligent voice automation, offering enhanced efficiency and improved customer interactions for your business.
What This Enables
Enable Automated Voice Support
Enable teams to automate routine customer inquiries and provide instant responses through intelligent voicebots. Streamline initial customer contact and information gathering before escalating to human agents.
cloud-based CRM, integrated customer support platforms, business process automation, digital customer engagement
Improve Agent Efficiency
Automate repetitive voice-based tasks, freeing up human agents to focus on complex issues and high-value customer interactions. Reduce agent workload and improve overall team productivity.
omnichannel support environments, customer service team optimization, agent skill utilization, workflow automation
Provide 24/7 Customer Availability
Offer continuous customer support availability outside of standard business hours using AI-powered voicebots. Ensure customers can get assistance or information anytime, improving satisfaction.
global customer bases, extended service level agreements, always-on support models, remote workforce support
Key Features
Intel Voicebot Minute Capacity
Provides the necessary volume of minutes for AI-driven voice interactions to automate customer service.
Dynamics 365 Customer Service Integration
Seamlessly integrates with your existing Microsoft Dynamics 365 Customer Service environment for unified operations.
New Commerce Experience (NCE) Licensing
Offers a standardized licensing model with a one-year commitment for predictable IT budgeting.
Annual Billing
Provides cost predictability with a fixed annual payment for the voicebot minute add-on.
AI-Powered Automation
Enhances customer engagement and support efficiency by automating voice interactions.
Industry Applications
Finance & Insurance
Financial institutions require secure and efficient customer service channels to handle inquiries about accounts, policies, and transactions, making automated voicebots valuable for initial contact and information retrieval.
Healthcare & Life Sciences
Healthcare providers can use voicebots to manage appointment scheduling, provide basic health information, and direct patient inquiries, improving patient access and administrative efficiency while adhering to privacy regulations.
Retail & Hospitality
Retailers and hospitality businesses can automate order status inquiries, booking confirmations, and frequently asked questions, enhancing customer experience and freeing up staff for in-person service.
Legal & Professional Services
Law firms and professional service providers can utilize voicebots for initial client intake, appointment setting, and answering common procedural questions, improving client accessibility and internal workflow.
Frequently Asked Questions
What are Intel Voicebot minutes?
Intel Voicebot minutes refer to the allocated time for your AI-powered voicebot to conduct automated conversations with customers within Dynamics 365 Customer Service.
What is the license term for this add-on?
This is a Microsoft New Commerce Experience (NCE) license with a one-year commitment, paid on an annual basis.
Can I add more minutes if needed?
Yes, additional minute add-ons can typically be purchased to scale your voicebot capacity as your business needs evolve.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.