Microsoft D365 Customer Service Intelligent Voicebot Minutes Add-On
Expand your customer service capabilities with Microsoft D365 Customer Service Intelligent Voicebot minutes, providing essential capacity for automated voice interactions.
- Automated Voice Interactions: Coverage for utilizing AI-powered voicebots to handle customer inquiries, freeing up human agents for complex issues.
- Scalable Capacity: Entitlement to a defined volume of voicebot minutes, ensuring your support system can manage fluctuating customer demand.
- Enhanced Efficiency: Protection against long wait times and agent burnout by automating routine voice-based customer service tasks.
- Improved Customer Experience: Access to intelligent voicebot features that provide consistent and immediate responses to common customer questions.
Product Overview
Product Overview
This is a Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-On subscription, providing a set amount of usage minutes for AI-driven voicebot capabilities within your customer service platform. It enables automated voice interactions, allowing businesses to handle a greater volume of customer inquiries efficiently and effectively.
This add-on is designed for IT Managers and Business Owners at SMB and mid-market companies who utilize Microsoft Dynamics 365 Customer Service. It integrates directly into their existing CRM environment, augmenting their support infrastructure to offer advanced self-service options via voice.
- Intelligent Voicebot Minutes: Provides a specific allocation of minutes for AI-powered voicebot interactions.
- Automated Customer Service: Enables voicebots to answer frequently asked questions, route calls, and perform simple tasks.
- Enhanced Agent Productivity: Frees up human agents to focus on complex customer issues requiring human empathy and problem-solving.
- 24/7 Availability: Offers customers instant support options at any time, improving overall satisfaction.
- Subscription-Based: A predictable annual billing model ensures continuous access to these advanced voice capabilities.
This Microsoft D365 add-on is the ideal solution for SMB and mid-market teams seeking to enhance customer service efficiency and availability through intelligent automation.
What This Enables
Automate Routine Voice Inquiries
Enable teams to deploy AI-powered voicebots that can answer frequently asked questions and provide instant information. This streamlines customer interactions and reduces the burden on human agents.
cloud-based CRM, customer support portal, integrated telephony, business process automation
Improve Customer Self-Service Options
Streamline customer access to information and basic service tasks through intelligent voice interactions. This provides customers with immediate support, enhancing their overall experience and satisfaction.
omnichannel support strategy, digital transformation initiative, customer experience enhancement, IT service management
Scale Support Capacity Efficiently
Organizations deploying AI voicebots can manage fluctuating customer demand without proportionally increasing headcount. This ensures consistent service levels during peak periods.
high-volume contact centers, seasonal business operations, growth-stage companies, IT resource optimization
Key Features
AI-Powered Voicebot Minutes
Provides a quantifiable capacity for automated voice interactions, enabling efficient handling of customer queries.
Dynamics 365 Integration
Seamlessly embeds voicebot capabilities within your existing customer service platform for a unified experience.
Automated Call Handling
Reduces agent workload by automating responses to common questions and routing inquiries effectively.
Enhanced Customer Experience
Offers customers immediate, 24/7 support options, improving satisfaction and reducing wait times.
Subscription Licensing
Ensures continuous access to advanced voicebot features with a predictable annual billing cycle.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers handle high volumes of customer inquiries requiring secure and efficient communication, making AI voicebots ideal for automating common requests and providing instant information.
Healthcare & Life Sciences
Healthcare organizations can leverage AI voicebots to manage appointment scheduling, provide basic health information, and route patient calls efficiently, improving patient access and administrative efficiency while adhering to privacy regulations.
Retail & Hospitality
Retailers and hospitality businesses can use voicebots to answer frequently asked questions about products, services, store hours, and booking information, enhancing customer convenience and operational throughput.
Manufacturing & Industrial
Manufacturers can utilize voicebots for internal support, supply chain inquiries, or customer service related to product information and basic troubleshooting, streamlining communication across various operational needs.
Frequently Asked Questions
What are Intelligent Voicebot Minutes?
Intelligent Voicebot Minutes are units of time that measure the usage of AI-powered voicebots within Microsoft Dynamics 365 Customer Service. These minutes are consumed when the voicebot actively interacts with a customer via voice.
How does this add-on benefit my business?
This add-on allows your business to automate routine customer service calls, improve response times, and provide 24/7 support. It helps reduce operational costs and frees up human agents to handle more complex customer issues.
Is this a one-time purchase or a subscription?
This is a one-year subscription add-on. It provides continuous access to the voicebot minutes for the duration of the term, with renewal options available.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.