Microsoft D365 Solgari AI Copilot Mobile App for Case Management
Empower your mobile workforce with the Microsoft D365 Solgari AI Copilot Mobile App, designed to enhance case management capabilities for your business operations.
- Platform Licensing: Unlocks advanced AI features and mobile access for Dynamics 365 Case Management.
- Subscription Billing: Provides continuous access to the latest features and updates on a recurring basis.
- Mobile Accessibility: Enables case management tasks to be performed from any mobile device, improving field service efficiency.
- AI-Powered Assistance: Integrates AI copilot features to assist users with case resolution and data analysis.
Product Overview
Product Overview
This is a platform software license for Microsoft Dynamics 365, specifically enabling the Solgari AI Copilot Mobile App for Case Management. It provides access to advanced AI-driven features and mobile functionalities designed to streamline and enhance how your organization handles customer cases.
This solution is ideal for IT Managers and IT Professionals within SMB and mid-market companies who need to equip their field service teams or remote staff with powerful case management tools. It integrates directly into your existing Dynamics 365 environment, providing a unified experience for managing customer interactions and support.
- AI-Powered Case Resolution: Automate routine tasks and receive intelligent suggestions for faster case closure.
- Mobile Field Access: Empower your team with full case management capabilities on their mobile devices, anywhere.
- Enhanced User Experience: Intuitive interface designed for ease of use, reducing training time and increasing adoption.
- Data-Driven Insights: Gain deeper understanding of case trends and performance through integrated analytics.
- Compliance and Security: Maintain data integrity and adhere to industry regulations with Microsoft's secure platform.
Equip your business with intelligent, mobile-first case management to boost productivity and customer satisfaction.
What This Enables
Enable Mobile Field Service Case Management
Enable teams to manage customer cases directly from their mobile devices, providing real-time updates and access to critical information. Streamline workflows for technicians and support staff operating outside the office.
mobile workforce, field service operations, remote support teams, customer-facing roles
Automate Case Prioritization and Routing
Automate the prioritization and intelligent routing of incoming customer cases based on AI analysis of urgency and required expertise. Streamline the assignment process to ensure cases are handled by the most appropriate personnel.
support operations, service desk management, customer engagement workflows, operational efficiency initiatives
Enhance Case Resolution with AI Assistance
Empower support agents with AI-driven suggestions and knowledge base integration to accelerate case resolution times. Automate data entry and summarization to reduce manual effort and improve accuracy.
technical support, customer service departments, knowledge management systems, agent productivity tools
Key Features
AI Copilot for Case Management
Provides intelligent suggestions, automates routine tasks, and offers insights to expedite case resolution.
Mobile Application Access
Enables users to manage cases, update records, and access information from any location using their mobile devices.
Dynamics 365 Integration
Seamlessly integrates with your existing Dynamics 365 environment for a unified customer data experience.
Subscription Licensing
Ensures continuous access to the latest features, updates, and security patches for ongoing operational effectiveness.
Solgari Platform Capabilities
Leverages Solgari's expertise in communication and AI to enhance customer engagement and support processes.
Industry Applications
Finance & Insurance
Financial institutions and insurance providers require robust case management for claims, inquiries, and client support, often with strict compliance and data security needs.
Healthcare & Life Sciences
Healthcare organizations need efficient patient case management, appointment scheduling, and support services, demanding high levels of data privacy and regulatory adherence.
Manufacturing & Industrial
Manufacturers and industrial operators benefit from streamlined field service and support case management for equipment maintenance, repairs, and client inquiries, often requiring mobile access.
Legal & Professional Services
Law firms and professional service providers manage numerous client cases and require efficient tracking, communication, and secure data handling to ensure client satisfaction and operational effectiveness.
Frequently Asked Questions
What is Microsoft D365 Solgari AI Copilot Mobile App for Case Management?
It is a software license that enables AI-powered mobile case management capabilities within Microsoft Dynamics 365, leveraging Solgari's technology.
Who is this license intended for?
This license is for businesses that use Microsoft Dynamics 365 for their own operations and wish to enhance their case management with AI and mobile features.
What are the benefits of using the AI Copilot?
The AI Copilot assists users with case resolution, automates tasks, and provides insights, leading to faster response times and improved efficiency.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.