Microsoft Dynamics 365 e-Commerce: Annual Subscription, Tier 1, Band 5
Microsoft Dynamics 365 e-Commerce provides a scalable platform for businesses to manage online sales channels and customer interactions effectively.
- Scalable Platform: Supports growing online sales volumes and customer bases.
- Integrated Experience: Connects e-commerce operations with core business processes.
- Customer Engagement: Enhances online shopping experiences and customer service.
- Data Insights: Provides analytics to understand sales trends and customer behavior.
Product Overview
Product Overview
Microsoft Dynamics 365 e-Commerce is a cloud-based solution designed to empower businesses with robust online sales capabilities. This subscription offers Tier 1 Band 5 capacity, suitable for organizations with significant e-commerce operations, providing essential tools for managing product catalogs, order processing, and customer accounts.
This platform is ideal for mid-market to enterprise companies looking to enhance their digital storefront and streamline online transactions. It integrates with other Dynamics 365 applications and Microsoft services, creating a unified business management system that supports sales, marketing, and customer service efforts.
- Core e-Commerce Functionality: Manage product listings, pricing, promotions, and inventory.
- Order Management: Process online orders efficiently from placement to fulfillment.
- Customer Account Management: Provide personalized experiences and self-service options.
- Integration Capabilities: Connect with CRM, ERP, and marketing automation tools.
- Scalability: Adapt to fluctuating sales volumes and business growth.
Drive online revenue and customer loyalty with a powerful, integrated e-commerce solution.
What This Enables
Enable online sales channel expansion
Enable teams to launch and manage a professional online storefront to reach a wider customer base. Streamline the process of listing products, managing inventory, and processing orders efficiently.
Online retail, B2C sales, B2B e-commerce, multi-channel sales, digital storefronts
Streamline order and inventory management
Streamline the entire order lifecycle from customer purchase to fulfillment and returns. Automate inventory updates to prevent stockouts and overselling, ensuring operational efficiency.
Inventory-heavy businesses, order fulfillment operations, retail operations, distribution networks
Automate customer engagement and personalization
Automate personalized customer experiences through targeted promotions and tailored product recommendations. Enhance customer loyalty by providing self-service account management and support options.
Customer relationship management, personalized marketing, customer support portals, loyalty programs
Key Features
Product Catalog Management
Easily organize and display products with rich descriptions and images to attract customers.
Shopping Cart and Checkout
Provide a secure and intuitive checkout process to maximize conversion rates.
Order Processing and Fulfillment
Efficiently manage orders from placement through shipping and returns.
Customer Account Management
Allow customers to manage their profiles, view order history, and track shipments.
Integration with Dynamics 365
Connect e-commerce data with CRM and ERP for a unified view of customer and business operations.
Industry Applications
Retail & Hospitality
Enables businesses to create engaging online stores, manage product catalogs, and process orders efficiently for direct consumer sales.
Manufacturing & Industrial
Supports B2B e-commerce portals for distributors and clients to order parts, equipment, and manage accounts online.
Finance & Insurance
Facilitates online application submissions, policy renewals, and customer self-service portals.
Legal & Professional Services
Allows for online booking of consultations, payment processing for services, and client portal access.
Frequently Asked Questions
What is Microsoft Dynamics 365 e-Commerce?
It is a cloud-based platform that allows businesses to create, manage, and grow their online sales channels. It offers tools for product display, order processing, and customer management.
Who is this e-commerce solution for?
This solution is designed for mid-market to enterprise businesses that want to establish or enhance their online sales presence and integrate it with their overall business operations.
How is this product billed?
This is an annual subscription, paid monthly, offering a predictable cost structure for your e-commerce operations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.