Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit)
Empower your non-profit organization with the Microsoft Dynamics 365 Contact Center Add-on for enhanced customer service operations.
- Enhanced Customer Engagement: Improve interactions with constituents and donors through advanced contact center capabilities.
- Streamlined Operations: Integrate customer service workflows directly into your Dynamics 365 environment for greater efficiency.
- Non-Profit Focused Pricing: Benefit from specialized pricing designed to meet the budgetary needs of non-profit organizations.
- Scalable Solution: Adapt your contact center capacity as your organization's needs evolve throughout the year.
Product Overview
Product Overview
The Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise provides specialized tools to manage and optimize customer interactions for non-profit organizations. This monthly commitment subscription enhances your existing Dynamics 365 Customer Service Enterprise deployment with advanced routing, agent productivity features, and omnichannel communication capabilities.
This solution is designed for non-profit entities seeking to improve their constituent, donor, and volunteer engagement. It integrates directly with your core Dynamics 365 platform, offering a unified view of customer interactions and enabling your support teams to deliver more personalized and efficient service.
- Omnichannel Support: Manage interactions across voice, email, chat, and social media from a single interface.
- Intelligent Routing: Automatically direct inquiries to the most appropriate agent based on skills, availability, and priority.
- Agent Productivity Tools: Provide agents with real-time insights, knowledge base access, and automated workflows.
- Performance Analytics: Gain visibility into contact center operations with dashboards and reporting.
- Unified Customer View: Access complete customer history and context to deliver personalized service.
Elevate your non-profit's service delivery and constituent relationships with this integrated Dynamics 365 contact center solution.
What This Enables
Enable proactive constituent outreach and support
Enable teams to manage inbound and outbound communications across multiple channels, ensuring timely responses to constituent inquiries. Streamline case management by providing agents with a unified view of all interactions and relevant constituent data.
Cloud-based SaaS, Integrated business applications, Customer relationship management, Digital transformation initiatives
Improve donor and volunteer engagement
Automate the routing of donor inquiries and volunteer sign-ups to the appropriate teams, ensuring personalized and efficient communication. Streamline follow-up processes with integrated tools that provide context and history for each interaction.
Cloud-based SaaS, Integrated business applications, Customer relationship management, Digital transformation initiatives
Enhance program service delivery
Enable support staff to efficiently manage inquiries related to specific programs or services, providing consistent and accurate information. Automate workflows for common service requests, reducing response times and improving constituent satisfaction.
Cloud-based SaaS, Integrated business applications, Customer relationship management, Digital transformation initiatives
Key Features
Omnichannel Communication
Manage customer interactions across voice, email, chat, and social media from a single, unified interface.
Intelligent Agent Routing
Direct inquiries to the most qualified agent based on skills, availability, and priority, ensuring faster resolution.
Agent Productivity Tools
Empower agents with real-time insights, knowledge base access, and automated workflows to enhance efficiency.
Performance Analytics
Gain visibility into contact center operations through dashboards and reporting to drive continuous improvement.
Unified Customer View
Provide agents with complete customer history and context for personalized and informed service delivery.
Industry Applications
Government & Public Sector
Non-profits often serve public interests and require efficient communication channels to engage with citizens, beneficiaries, and stakeholders.
Education & Research
Educational institutions and research organizations function as non-profits and need to manage communications with students, alumni, donors, and faculty.
Healthcare & Life Sciences
Many healthcare providers and research institutions operate as non-profits, requiring robust systems to manage patient inquiries and donor relations.
Finance & Insurance
Certain financial services and insurance entities operate as non-profits, needing to manage member services and customer support effectively.
Frequently Asked Questions
What is the Microsoft Dynamics 365 Contact Center Add-on?
It is an extension for Dynamics 365 Customer Service Enterprise that provides advanced contact center functionalities like omnichannel support, intelligent routing, and agent productivity tools.
Who is this add-on intended for?
This add-on is specifically designed for non-profit organizations using Dynamics 365 Customer Service Enterprise to enhance their constituent and donor engagement.
What is the pricing model?
This is a monthly commitment subscription, offering flexible and predictable costs for non-profit organizations.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.