Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Education Student Pricing)
Empower educational institutions with the Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise, offering enhanced student support capabilities on a monthly commitment.
- Enhanced Student Engagement: Provide digital communication channels for students to easily reach support services.
- Streamlined Support Operations: Integrate digital interactions directly into the customer service workflow for efficient case management.
- Cost-Effective Solution: Benefit from predictable monthly pricing tailored for educational student environments.
- Scalable Digital Channels: Adapt to evolving student needs by easily scaling digital communication options.
Product Overview
Product Overview
This Microsoft Dynamics 365 Contact Center Digital Add-on provides essential digital communication channels for educational institutions using Customer Service Enterprise. It enables students to connect with support services through various digital platforms, ensuring timely assistance and improved engagement.
Designed for academic environments, this add-on is ideal for universities, colleges, and schools seeking to modernize their student support functions. It integrates with existing Dynamics 365 infrastructure, offering a unified view of student interactions and streamlining service delivery.
- Digital Communication Channels: Enables support teams to manage interactions via chat, email, and social media.
- Student Service Integration: Connects digital interactions directly to student records for personalized support.
- Agent Productivity Tools: Provides agents with tools to efficiently handle multiple digital conversations.
- Analytics and Reporting: Offers insights into digital channel performance and student engagement metrics.
- Education Student Pricing: Special monthly pricing designed for academic institutions and their students.
Elevate your institution's student support by adopting modern digital communication tools with this specialized Dynamics 365 add-on.
What This Enables
Enable digital student support channels
Enable student support teams to manage inquiries through chat, email, and social media platforms. Streamline communication by integrating these digital interactions directly into the Dynamics 365 service management workflow.
Higher education, K-12 education, online learning platforms, student services departments
Improve student engagement and satisfaction
Provide students with convenient digital access to support services, leading to higher satisfaction rates. Automate responses to common queries and route complex issues to the appropriate staff for personalized attention.
Campus IT support, admissions offices, student affairs, academic advising
Streamline contact center operations
Streamline the management of digital customer service interactions, providing agents with a unified interface. Automate case creation and routing based on digital communication content for faster resolution.
Centralized IT helpdesks, administrative support centers, university call centers
Key Features
Digital Communication Channels
Allows students to connect with support via chat, email, and social media, increasing accessibility.
Student Service Integration
Connects digital interactions to student records for personalized and context-aware support.
Agent Productivity Tools
Equips agents with tools to manage multiple digital conversations efficiently, improving response times.
Analytics and Reporting
Provides insights into digital channel performance and student engagement to inform service improvements.
Education Student Pricing
Offers a cost-effective monthly subscription tailored for academic institutions.
Industry Applications
Education & Research
This product is specifically designed with education student pricing and use cases for enhancing student support services within academic institutions.
Government & Public Sector
Public educational institutions can benefit from streamlined digital communication to serve students and staff more effectively.
Healthcare & Life Sciences
While focused on education, the digital communication capabilities can be adapted for patient support in academic medical centers or university health services.
Finance & Insurance
Financial services firms within educational settings, like campus credit unions, could utilize these digital engagement tools for member support.
Frequently Asked Questions
What is the Microsoft Dynamics 365 Contact Center Digital Add-on?
It is a software add-on for Dynamics 365 Customer Service Enterprise that provides digital communication channels like chat and email for enhanced customer support, specifically priced for educational institutions.
Who is the target audience for this add-on?
This add-on is designed for educational institutions, such as universities and colleges, that use Dynamics 365 Customer Service Enterprise and want to improve their digital student support.
What is the pricing model?
This product is offered on a monthly commitment basis with pricing specifically for education students.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.