Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Non-Profit)
Empower your non-profit organization with the Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise, providing enhanced digital engagement capabilities.
- Digital Channels: Expand support to include chat, email, and social media interactions.
- Customer Service Enhancement: Improve response times and customer satisfaction with advanced tools.
- Non-Profit Pricing: Benefit from specialized pricing tailored for non-profit organizations.
- Annual Commitment: Secure predictable costs and consistent service with an annual subscription.
Product Overview
Product Overview
The Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise is designed to extend the capabilities of your existing customer service platform. It provides essential digital communication channels, enabling your organization to connect with constituents and stakeholders through modern, efficient methods.
This solution is ideal for non-profit organizations seeking to modernize their constituent engagement and streamline support operations. It integrates with Dynamics 365 Customer Service Enterprise, allowing your team to manage inquiries across multiple digital touchpoints from a unified interface.
- Unified Communication: Manage chat, email, and social media interactions within a single platform.
- Enhanced Agent Productivity: Equip your support staff with tools to resolve inquiries faster.
- Constituent Experience: Improve satisfaction by offering support on preferred digital channels.
- Scalable Solution: Adapt to changing needs with a flexible, cloud-based add-on.
- Cost-Effective for Non-Profits: Access advanced features with specialized non-profit pricing.
Elevate your non-profit's digital communication and constituent support with this powerful Dynamics 365 add-on.
What This Enables
Enable Digital Communication Channels
Enable teams to manage constituent inquiries across chat, email, and social media from a single interface. Streamline communication workflows to ensure timely and consistent responses to all digital interactions.
cloud-based CRM, customer service platform, digital engagement strategy, constituent relationship management
Improve Constituent Support Experience
Automate routing of digital inquiries to the appropriate support agents, reducing wait times and improving resolution rates. Enhance constituent satisfaction by offering support on their preferred digital channels.
omnichannel support, customer satisfaction improvement, service delivery optimization, digital transformation
Enhance Agent Productivity
Provide support agents with integrated tools and information to handle digital conversations more effectively. Streamline agent workflows, allowing them to manage more interactions with greater efficiency.
agent desktop optimization, workflow automation, unified agent experience, operational efficiency
Key Features
Digital Channel Integration (Chat, Email, Social)
Unify customer communications by managing interactions across multiple digital touchpoints from a single platform.
Unified Agent Interface
Empower support agents with a consolidated view of constituent interactions, improving efficiency and response quality.
Intelligent Routing
Ensure inquiries are directed to the most appropriate agent or team, leading to faster resolution times.
Non-Profit Specific Pricing
Benefit from cost-effective access to enterprise-grade contact center technology tailored for non-profit budgets.
Annual Commitment Subscription
Secure predictable operational costs and continuous access to the latest features with an annual subscription model.
Industry Applications
Non-Profit
This product is specifically priced for non-profit organizations, enabling them to enhance constituent engagement and support services.
Education & Research
Educational institutions can use this to manage inquiries from students, faculty, and staff across digital platforms, improving communication and service delivery.
Government & Public Sector
Public sector agencies can leverage this to provide citizens with accessible digital support channels, streamlining communication and service requests.
Healthcare & Life Sciences
Healthcare providers can use this to manage patient inquiries and appointment scheduling through digital channels, improving patient access and communication.
Frequently Asked Questions
What is the primary purpose of the Dynamics 365 Contact Center Digital Add-on?
This add-on extends Dynamics 365 Customer Service Enterprise to manage customer interactions across digital channels like chat, email, and social media, enhancing support efficiency and constituent experience.
Is this product suitable for organizations other than non-profits?
While this specific offering includes non-profit pricing, the core functionality is designed for any organization using Dynamics 365 Customer Service Enterprise to manage customer interactions digitally.
What does an 'Annual Commit' subscription mean?
An annual commitment means you are subscribing to the service for a full year, typically at a more favorable rate than month-to-month options, ensuring consistent service and predictable costs.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.