Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Non-Profit)
Empower your non-profit organization with enterprise-grade contact center capabilities for Customer Service Enterprise, including voice add-on features for annual commitment.
- Enhanced Customer Engagement: Provide seamless voice support integrated directly into your Dynamics 365 environment.
- Non-Profit Focused Pricing: Benefit from specialized pricing designed for non-profit organizations.
- Annual Commitment Value: Secure cost savings and predictable budgeting with an annual subscription.
- Integrated Voice Capabilities: Offer phone support, call routing, and agent assistance within a unified platform.
Product Overview
Product Overview
The Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise provides essential voice capabilities to enhance customer interactions. This solution is specifically priced for non-profit organizations and operates on an annual commitment basis, offering a cost-effective way to integrate advanced contact center features.
This add-on is designed for non-profit entities seeking to elevate their customer service operations. It integrates voice channels directly into the Dynamics 365 Customer Service Enterprise platform, enabling support agents to manage calls, provide assistance, and resolve inquiries more efficiently within their familiar workflow.
- Unified Agent Experience: Integrates voice channels with existing Dynamics 365 Customer Service workflows.
- Intelligent Call Management: Features call routing, queuing, and agent presence for efficient handling of inquiries.
- Non-Profit Pricing Structure: Offers specialized subscription rates tailored for qualifying non-profit organizations.
- Annual Commitment Savings: Provides predictable costs and potential discounts through an annual subscription model.
- Scalable Voice Solution: Supports growing contact center needs without requiring extensive on-premises infrastructure.
Elevate your non-profit's customer support by integrating advanced voice capabilities into your Dynamics 365 environment.
What This Enables
Enable integrated voice support for constituents
Enable your support teams to manage inbound and outbound calls directly within Dynamics 365. This integration allows agents to access constituent information and log interactions seamlessly, improving service delivery and response times.
Cloud-based CRM, Hybrid cloud deployments, On-premises CRM with cloud integration, Business process automation, Customer relationship management
Streamline call handling and routing
Streamline the process of connecting constituents with the right agents through intelligent call routing and queuing. This ensures that inquiries are handled efficiently, reducing wait times and improving overall satisfaction.
Customer service operations, Support ticket management, Multi-channel communication, Workforce optimization, Cloud software deployment
Automate interaction logging and tracking
Automate the logging of all voice interactions, including call details, duration, and notes, directly into constituent records. This provides a complete history of communications for better context and follow-up.
Data management, CRM integration, Compliance tracking, Operational reporting, Digital transformation initiatives
Key Features
Integrated Voice Channels
Manage phone calls directly within the Dynamics 365 interface, eliminating the need for separate telephony systems.
Intelligent Call Routing
Direct calls to the most appropriate agent or team based on skills, availability, or constituent history.
Real-time Agent Assistance
Equip agents with contextual information and tools to handle calls more effectively and efficiently.
Non-Profit Pricing
Access advanced contact center features at a price point designed for non-profit organizations.
Annual Commitment
Benefit from predictable budgeting and potential cost savings through a yearly subscription agreement.
Industry Applications
Government & Public Sector
Non-profit organizations often serve public sector needs and can benefit from integrated constituent communication tools.
Education & Research
Educational institutions and research bodies that operate as non-profits can enhance communication with students, faculty, and donors.
Healthcare & Life Sciences
Healthcare providers operating as non-profits can improve patient communication and appointment scheduling through integrated voice support.
Finance & Insurance
Financial services organizations structured as non-profits can offer enhanced member or client support via voice channels.
Frequently Asked Questions
What is the Dynamics 365 Contact Center Voice Add-on?
It is a Microsoft solution that adds voice call capabilities to Dynamics 365 Customer Service Enterprise, allowing for integrated phone support.
Who is eligible for the non-profit pricing?
Eligibility is typically based on recognized non-profit status. Specific criteria are determined by Microsoft and may require verification at the time of purchase.
How does the annual commitment work?
An annual commitment means you agree to a subscription for a full year, which often provides a more favorable price compared to monthly billing.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.