Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise - Education Faculty Pricing
Empower education faculty with advanced voice capabilities for Dynamics 365 Customer Service Enterprise, offering enhanced student and stakeholder engagement.
- Enhanced Communication: Provide faculty with direct voice channels for improved student and administrative support.
- Streamlined Operations: Integrate voice functionalities directly into the Customer Service Enterprise platform for efficient case management.
- Cost-Effective Solution: Benefit from specialized education faculty pricing on this essential Microsoft subscription.
- Scalable Platform: Adapt voice capabilities as your institution's needs evolve, ensuring continuous support.
Product Overview
Product Overview
This Microsoft Dynamics 365 Contact Center Voice Add-on provides specialized voice capabilities for educational institutions, enabling faculty to manage communications within the Customer Service Enterprise platform. It offers features designed to enhance student support, streamline administrative tasks, and improve overall stakeholder engagement through integrated voice channels.
Designed for faculty and staff within educational organizations, this add-on integrates seamlessly with existing Dynamics 365 Customer Service Enterprise deployments. It is ideal for institutions looking to centralize their communication strategies, improve response times, and provide a more personalized support experience for students, parents, and other constituents.
- Direct Voice Integration: Embeds voice calling directly into the Dynamics 365 interface.
- Faculty-Specific Pricing: Offers discounted rates tailored for educational faculty and staff.
- Customer Service Enterprise Alignment: Works in conjunction with the core Customer Service Enterprise module.
- Improved Case Management: Facilitates voice interactions as part of the overall customer service workflow.
- Enhanced Engagement: Enables richer, more direct communication with students and stakeholders.
Elevate your institution's support services with integrated voice solutions, optimized for educational faculty needs.
What This Enables
Enable faculty to manage student inquiries via voice
Enable faculty to directly handle student calls, manage inquiries, and log interactions within Dynamics 365. This streamlines communication and ensures all student support activities are tracked and managed efficiently.
Higher education, K-12 institutions, online learning platforms, academic advising departments
Streamline administrative support with integrated voice
Streamline administrative tasks by integrating voice calls into the customer service workflow. Faculty can manage admissions calls, financial aid inquiries, and general administrative support more effectively.
University administration, school district offices, student services departments, alumni relations
Automate call logging and case creation
Automate the process of logging incoming and outgoing calls, automatically creating or updating case records in Dynamics 365. This reduces manual data entry and ensures accurate record-keeping for every interaction.
Support desks, IT helpdesks, student counseling services, campus security communications
Key Features
Integrated Voice Calling
Allows faculty to make and receive calls directly within the Dynamics 365 interface, simplifying communication workflows.
Call Logging and Recording
Automatically logs call details and provides options for recording, ensuring compliance and providing valuable interaction data.
Case Management Integration
Connects voice interactions directly to customer service cases, providing a unified view of student or stakeholder support history.
Education Faculty Pricing
Offers a cost-effective subscription model specifically designed for educational institutions.
Monthly Commitment Billing
Provides flexible monthly billing for predictable budgeting and easier financial management.
Industry Applications
Education & Research
This product is specifically tailored with education faculty pricing and use cases, directly addressing communication needs within academic environments.
Government & Public Sector
Public educational institutions often operate with similar administrative structures and require efficient communication tools for constituents.
Healthcare & Life Sciences
While focused on education, the core functionality of a contact center voice add-on can benefit healthcare providers managing patient communications.
Non-Profit Organizations
Non-profits often serve constituents and manage relationships similarly to educational institutions, benefiting from integrated communication solutions.
Frequently Asked Questions
What is the primary benefit of the Dynamics 365 Contact Center Voice Add-on for education?
It integrates voice communication directly into your Dynamics 365 Customer Service Enterprise platform, enabling faculty to manage student and stakeholder interactions more efficiently with specialized pricing.
Who is eligible for the Education Faculty Pricing?
This pricing is intended for faculty and staff within educational institutions that utilize Microsoft Dynamics 365 for their operations.
How does this add-on work with my existing Dynamics 365 setup?
It functions as an extension to your Dynamics 365 Customer Service Enterprise, adding voice capabilities that integrate into your existing case management and customer service workflows.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.