Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On - Annual Subscription
The Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On provides an annual subscription to automate outbound calling campaigns and boost sales team productivity.
- Annual Subscription: Ensures continuous access to advanced auto-dialing features for a full year.
- Enhanced Productivity: Automates outbound calls, freeing up sales reps to focus on customer interactions.
- Streamlined Engagement: Integrates directly with Dynamics 365 for seamless contact management and call logging.
- Improved Reach: Enables higher call volumes, increasing the potential for customer contact and lead conversion.
Product Overview
Product Overview
This is an annual subscription license for the Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On. It unlocks automated outbound calling capabilities directly within your Dynamics 365 environment, significantly enhancing sales and customer service operations.
Business Owners, IT Managers, and IT Professionals in SMB and mid-market companies utilize this add-on to optimize their customer outreach strategies. It integrates with existing Dynamics 365 deployments, providing a unified platform for managing customer interactions and driving engagement.
- Automated Dialing: Initiate calls automatically from contact lists within Dynamics 365.
- Increased Efficiency: Reduce manual dialing time, allowing staff to handle more customer interactions.
- Integrated Workflow: Seamlessly log call activities, notes, and outcomes directly into Dynamics 365 records.
- Performance Tracking: Gain insights into call campaign performance and agent productivity.
- Scalable Solution: Supports growing call volumes as your business expands.
Empower your sales and service teams with automated calling efficiency, making Dynamics 365 a more powerful engagement tool for your business.
What This Enables
Automate outbound sales calls
Enable sales teams to initiate calls automatically from their Dynamics 365 contact lists. This significantly reduces manual dialing time, allowing representatives to focus on conversations and closing deals.
Cloud-based CRM, On-premises CRM, Hybrid CRM deployments, Sales team operations
Streamline customer outreach campaigns
Organizations running targeted outreach campaigns can automate the dialing process for large contact lists. This ensures consistent and efficient communication, maximizing the reach of marketing and sales efforts.
Marketing automation integration, Lead generation activities, Customer follow-up processes, Business development initiatives
Improve agent efficiency and call volume
Teams managing high volumes of outbound calls can leverage this add-on to increase their capacity. By automating the dialing sequence, agents can handle more calls per hour, leading to greater overall productivity.
Contact center operations, Customer service follow-ups, Telemarketing initiatives, Field sales support
Key Features
Automated dialing from Dynamics 365
Reduces manual effort and saves significant time for sales and customer service representatives.
Seamless call logging and activity tracking
Ensures all communication is accurately recorded within Dynamics 365, providing a complete customer history.
Integration with contact lists and queues
Allows for efficient management of outbound call campaigns based on existing CRM data.
Increased call capacity per agent
Enables teams to handle a higher volume of outbound calls, improving reach and potential conversion rates.
Annual subscription licensing
Provides predictable costs and continuous access to the auto-dialer functionality for a full year.
Industry Applications
Finance & Insurance
Financial services firms often require efficient outbound communication for lead generation, policy follow-ups, and customer service, making automated dialing a valuable tool for productivity and compliance.
Retail & Hospitality
Retailers and hospitality businesses can use automated dialing for appointment setting, promotional outreach, and customer feedback campaigns, enhancing customer engagement and driving sales.
Legal & Professional Services
Law firms and professional service providers can streamline client communication for appointment reminders, case updates, and new client outreach, improving operational efficiency and client relations.
Manufacturing & Industrial
Manufacturers can leverage automated dialing for sales outreach, distributor communication, and post-sale support, ensuring consistent engagement across their business operations.
Frequently Asked Questions
What is the Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On?
It is a software add-on for Microsoft Dynamics 365 that automates outbound calling processes. It allows users to dial contacts directly from their CRM, increasing efficiency for sales and customer service teams.
How does this add-on improve productivity?
By automating the dialing process, it eliminates the time agents spend manually dialing numbers. This allows them to handle more calls and focus on customer engagement rather than the mechanics of making a call.
Is this a one-time purchase or a subscription?
This is an annual subscription license, meaning you pay for a year of access to the auto-dialer features. This ensures continuous service and updates.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.