Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On
Boost your sales and support teams' efficiency with the Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On, enabling automated outbound calling for up to 50 users monthly.
- Automated Dialing: Streamline outbound call campaigns, reducing manual effort and increasing agent productivity.
- Enhanced Engagement: Connect with more prospects and customers faster, improving response rates and conversion opportunities.
- Dynamics 365 Integration: Seamlessly integrates with your existing Dynamics 365 environment for a unified workflow.
- Subscription-Based: Monthly licensing provides predictable costs and easy scalability for your team's needs.
Product Overview
Product Overview
The Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On is a software license that enhances your CRM capabilities by automating outbound calling processes. It unlocks features designed to significantly increase the volume of calls your sales and support teams can make, directly integrating with your Dynamics 365 platform.
This add-on is ideal for businesses looking to optimize their customer outreach efforts. It empowers sales representatives, customer service agents, and account managers to manage higher call volumes efficiently, ensuring no lead or customer interaction falls through the cracks within their existing IT infrastructure.
- Automated Call Initiation: Automatically dials numbers from your Dynamics 365 contact lists, eliminating manual dialing.
- Increased Agent Efficiency: Frees up agents from manual dialing to focus on customer conversations and sales activities.
- Improved Call Volume: Enables teams to make significantly more calls per day, boosting productivity and reach.
- Seamless CRM Integration: Works directly within the Dynamics 365 interface for a consistent user experience.
- Scalable Subscription: Monthly licensing allows for easy adjustment of user counts as your business needs change.
Empower your customer-facing teams with automated dialing to drive more meaningful interactions and achieve better business outcomes.
What This Enables
Enable automated outbound calling campaigns
Enable teams to initiate outbound calls automatically from their Dynamics 365 contact lists. This streamlines the process of reaching out to prospects and customers, increasing the number of meaningful interactions per day.
cloud-based CRM, sales automation, customer service operations, proactive outreach
Streamline sales outreach and follow-ups
Streamline the sales process by automating the dialing of leads and existing customers for follow-up calls. This allows sales professionals to focus on building relationships and closing deals rather than on the manual task of dialing.
sales team productivity, lead qualification, pipeline management, CRM integration
Automate customer service follow-up calls
Automate customer service follow-up calls to ensure customer satisfaction and gather feedback efficiently. This capability helps maintain a high level of customer care by systematically reaching out post-interaction.
customer support, post-service follow-up, customer retention, feedback collection
Key Features
Automated Dialing
Reduces manual dialing time, allowing agents to focus on customer interaction and sales.
Dynamics 365 Integration
Provides a unified experience within your existing CRM, simplifying workflows and data management.
Increased Call Volume
Enables teams to make more calls per day, significantly boosting productivity and outreach potential.
Subscription Licensing
Offers predictable monthly costs and easy scalability to match your team's evolving needs.
Enhanced Customer Engagement
Facilitates faster and more frequent contact with prospects and customers, improving conversion rates.
Industry Applications
Finance & Insurance
Financial services firms often conduct high volumes of outbound calls for lead generation, policy follow-ups, and customer service, making automated dialing a key efficiency driver.
Retail & Hospitality
Retail and hospitality businesses can use auto-dialing for promotional outreach, reservation confirmations, and customer feedback surveys to enhance guest and customer engagement.
Legal & Professional Services
Law firms and professional service providers can leverage auto-dialing for client outreach, appointment reminders, and case follow-ups, improving client communication efficiency.
Manufacturing & Industrial
Manufacturers can utilize auto-dialing for sales outreach to distributors or clients, service appointment scheduling, and supply chain communication to streamline operations.
Frequently Asked Questions
What is the Microsoft Dynamics 365 Customer Engagement Auto-Dialer Add-On?
It is a monthly subscription software license that adds automated outbound calling capabilities to your Microsoft Dynamics 365 Customer Engagement platform. It is designed to increase the efficiency of sales and customer service teams.
Who is this add-on intended for?
This add-on is for businesses using Dynamics 365 that want to improve their outbound calling efficiency. It is suitable for sales, customer service, and account management teams within SMB and mid-market organizations.
How does this add-on improve productivity?
By automating the dialing process, agents spend less time on manual dialing and more time engaging with customers, leading to higher call volumes and increased productivity.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.