Microsoft Dynamics 365 Customer Engagement Digital Channels Add-On
The Microsoft Dynamics 365 Customer Engagement Digital Channels Add-On provides annual access to advanced digital communication tools, enhancing customer interaction capabilities for your business.
- Annual Subscription: Ensures continuous access to the latest digital channel features and updates for a full year.
- Enhanced Engagement: Empowers your teams to connect with customers across multiple digital platforms.
- Streamlined Communication: Integrates various digital channels into a unified customer engagement experience.
- Feature Access: Unlocks specialized functionalities for modern customer communication within Dynamics 365.
Product Overview
Product Overview
This is an annual subscription license for Microsoft Dynamics 365 Customer Engagement, specifically the Digital Channels Add-On. It unlocks advanced capabilities for interacting with customers through various digital communication methods, ensuring your business stays connected and responsive.
Designed for IT Managers and IT Professionals within SMB and mid-market companies, this add-on integrates directly into your existing Dynamics 365 environment. It supports businesses that rely on digital platforms to manage customer relationships and operational workflows.
- Digital Channel Integration: Connects social media, chat, and other digital touchpoints directly to Dynamics 365.
- Unified Customer View: Consolidates customer interactions from all digital channels for a complete profile.
- Automated Workflows: Enables automation of responses and routing for digital customer inquiries.
- Enhanced Agent Productivity: Provides tools for customer service agents to manage multiple digital conversations efficiently.
- Scalable Capacity: Supports growing customer interaction volumes across digital platforms.
Empower your customer engagement strategy with the Digital Channels Add-On, offering essential digital communication tools for businesses seeking to improve customer interactions.
What This Enables
Expand Digital Communication Channels
Enable teams to connect with customers through integrated social media, chat, and messaging platforms. Streamline customer service by consolidating inquiries into a single management interface.
cloud-based CRM, customer service operations, digital marketing teams, remote workforce support
Improve Customer Service Response Times
Automate the routing and initial response to digital customer inquiries, ensuring faster engagement. Provide customer service agents with tools to manage multiple concurrent digital conversations efficiently.
customer support centers, multi-channel communication strategies, businesses with high inquiry volume, IT managed services
Centralize Customer Interaction Data
Unify customer interactions from all digital channels into a single view within Dynamics 365. Gain deeper insights into customer behavior and communication history for personalized service.
CRM data management, sales and service integration, business intelligence initiatives, data-driven decision making
Key Features
Digital Channel Integration
Connects social media, chat, and messaging apps directly to Dynamics 365 for unified customer communication.
Unified Customer View
Consolidates all digital interactions, providing a complete customer history for personalized service.
Automated Workflows
Enables automated responses and intelligent routing of digital inquiries to the right teams.
Agent Productivity Tools
Empowers service agents to manage multiple digital conversations efficiently from a single interface.
Annual Subscription
Ensures continuous access to the latest features and support for a full year, simplifying budget management.
Industry Applications
Finance & Insurance
Financial institutions require secure and efficient communication channels to manage customer inquiries, provide support, and maintain compliance with strict regulations.
Retail & Hospitality
Retail and hospitality businesses need to engage customers across multiple digital touchpoints to manage bookings, inquiries, and provide timely support, enhancing the customer experience.
Healthcare & Life Sciences
Healthcare providers must offer secure and accessible digital communication channels for patient inquiries, appointment scheduling, and information dissemination while adhering to privacy standards.
Legal & Professional Services
Professional services firms benefit from streamlined digital communication to manage client interactions, share documents, and provide updates efficiently, improving client relations.
Frequently Asked Questions
What is the Digital Channels Add-On for Dynamics 365?
The Digital Channels Add-On is an annual license that enhances Microsoft Dynamics 365 Customer Engagement by enabling advanced communication capabilities across various digital platforms like social media and chat.
Who is this add-on intended for?
This add-on is designed for SMB and mid-market businesses that use Dynamics 365 and want to improve their customer engagement through digital channels. It is suitable for IT Managers and IT Professionals managing these systems.
What is the billing model for this license?
This is an annual subscription license, meaning it is billed on a yearly basis for continuous access to the features and updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.