Microsoft Dynamics 365 Customer Engagement Solgari 24/7 Support
Access 24/7 expert support for Microsoft Dynamics 365 Customer Engagement for one year, ensuring uninterrupted business operations and rapid issue resolution.
- 24/7 Expert Support: Immediate access to technical specialists for critical issue resolution anytime.
- Continuous Operation: Minimize downtime and maintain productivity with proactive and reactive support.
- Compliance Assurance: Stay aligned with regulatory requirements through consistent system availability.
- Cost Predictability: Annual subscription model provides clear budgeting for essential IT support.
Product Overview
Product Overview
This is a one-year, annual subscription for 24/7 support specifically for Microsoft Dynamics 365 Customer Engagement, powered by Solgari. It provides businesses with continuous access to expert technical assistance, ensuring the smooth and efficient operation of their customer engagement platform.
This support is designed for SMB and mid-market companies that rely on Dynamics 365 for their sales, service, and marketing operations. It integrates directly with their existing IT environment, offering a critical layer of operational resilience and expert guidance.
- Always-On Technical Assistance: Get help whenever you need it, day or night, for any critical issue.
- Platform Stability: Ensure your Dynamics 365 environment remains operational and performs optimally.
- Expert Troubleshooting: Benefit from specialized knowledge to quickly diagnose and resolve complex problems.
- Reduced Downtime Risk: Proactive and reactive support minimizes disruptions to your business processes.
- Subscription Certainty: Predictable annual billing for essential support services.
This annual support subscription is the ideal choice for SMB and mid-market teams seeking reliable, expert assistance for their Microsoft Dynamics 365 Customer Engagement platform.
What This Enables
Continuous Platform Availability
Access to 24/7 technical support ensures that critical issues with your Dynamics 365 Customer Engagement platform are resolved rapidly. This minimizes business disruption and maintains productivity for your sales and service teams.
cloud-based CRM, hybrid cloud deployments, SaaS application management, business continuity planning
Expert Issue Resolution
Coverage for complex technical problems provides your team with direct access to specialized knowledge for prompt diagnosis and resolution. This prevents minor issues from escalating into major operational disruptions.
mission-critical business applications, multi-component IT environments, outsourced IT support integration, proactive system monitoring
Compliance and Operational Standards
Protection against system outages ensures adherence to service level agreements and regulatory requirements that depend on consistent system availability. This maintains your business's reputation and operational integrity.
regulated industry operations, customer data management, business process automation, IT governance frameworks
Key Features
24/7 Technical Support
Immediate access to expert assistance anytime, reducing critical issue resolution time and minimizing business impact.
Microsoft Dynamics 365 CE Focus
Specialized support tailored to the intricacies of the Dynamics 365 Customer Engagement platform ensures efficient problem-solving.
Solgari Platform Integration
Leverage a dedicated support infrastructure designed for enterprise-grade assistance and rapid response.
Annual Subscription Model
Provides predictable costs and ensures continuous coverage for your essential customer engagement tools throughout the year.
Downtime Mitigation
Proactive and reactive support helps prevent or quickly resolve issues, safeguarding productivity and revenue.
Industry Applications
Finance & Insurance
Financial institutions require high availability and robust support for customer relationship management systems to meet strict regulatory compliance and customer service demands.
Healthcare & Life Sciences
Healthcare providers need reliable CRM systems for patient engagement and operational efficiency, demanding 24/7 support to ensure uninterrupted patient care coordination.
Retail & Hospitality
Businesses in these sectors rely heavily on customer engagement platforms for sales, loyalty programs, and service, requiring constant uptime to manage customer interactions effectively.
Legal & Professional Services
Law firms and professional service organizations depend on CRM for client management and case tracking, where system availability is critical for client service and operational continuity.
Frequently Asked Questions
What is covered under this 24/7 support plan?
This plan provides technical support for issues related to the functionality and operation of your Microsoft Dynamics 365 Customer Engagement platform. It covers troubleshooting, issue diagnosis, and guidance on resolving technical problems.
Who provides the 24/7 support?
The support is provided by Solgari, a specialized partner for Microsoft Dynamics 365 support, ensuring expert assistance is available around the clock.
Is this support for end-users or IT administrators?
This support is primarily for IT administrators and technical staff managing the Dynamics 365 Customer Engagement environment. It addresses technical issues and ensures the platform's operational health.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.