Microsoft Dynamics 365 Customer Engagement - Solgari Enterprise Base Subscription
Microsoft Dynamics 365 Customer Engagement Solgari Enterprise provides an annual subscription for advanced customer relationship management capabilities, empowering your sales and service teams.
- Annual Subscription: Ensures continuous access to the latest features and support for your Dynamics 365 environment.
- Enterprise Base Functionality: Unlocks core customer engagement tools for sales, service, and marketing automation.
- Scalable Platform: Designed to grow with your business, supporting increasing user counts and data volumes.
- Microsoft Ecosystem Integration: Seamlessly connects with other Microsoft products for a unified business application experience.
Product Overview
Product Overview
This is an annual subscription license for Microsoft Dynamics 365 Customer Engagement, specifically the Solgari Enterprise Base edition. It provides essential functionalities for managing customer relationships, sales processes, and customer service operations within your organization.
This platform license is ideal for businesses seeking to centralize customer data, streamline sales workflows, and improve customer service responsiveness. It integrates with existing Microsoft infrastructure, offering a familiar and powerful toolset for IT professionals and business leaders.
- Core CRM Capabilities: Access to modules for sales force automation, customer service management, and marketing.
- User Management: Enables administration and control over user access and permissions.
- Data Management: Facilitates the organization, storage, and retrieval of customer information.
- Workflow Automation: Supports the creation of automated processes to improve efficiency.
- Reporting and Analytics: Provides tools to gain insights into customer interactions and sales performance.
Empower your business with enterprise-grade customer engagement tools without the overhead, ensuring your teams have the resources to succeed.
What This Enables
Enable comprehensive customer data management
Enable teams to centralize all customer information, including contact details, interaction history, and sales opportunities. This ensures a single source of truth for customer data, improving data accuracy and accessibility for all relevant departments.
cloud-based CRM, on-premises CRM, hybrid deployments, business process automation
Streamline sales pipeline and opportunity tracking
Streamline the management of sales pipelines by providing tools to track leads, opportunities, and sales activities from initial contact to closing. This visibility allows sales teams to prioritize efforts and forecast revenue more accurately.
sales team enablement, lead management, opportunity forecasting, sales process optimization
Automate customer service workflows
Automate customer service workflows to ensure timely and consistent support for client inquiries and issues. This includes case management, knowledge base integration, and service level agreement tracking.
customer support operations, case management systems, service desk functionality, client retention strategies
Key Features
Sales Force Automation
Empower sales teams with tools to manage leads, opportunities, and accounts, driving revenue growth.
Customer Service Management
Improve customer satisfaction by providing efficient case management and support tools.
Marketing Automation
Execute targeted marketing campaigns and analyze their effectiveness to enhance lead generation.
Reporting and Dashboards
Gain actionable insights into sales performance, customer behavior, and service metrics.
Integration Capabilities
Connect with other Microsoft applications and third-party services for a unified business ecosystem.
Industry Applications
Finance & Insurance
Financial services and insurance companies require robust CRM capabilities to manage client relationships, track complex sales cycles, and ensure regulatory compliance in their customer interactions.
Healthcare & Life Sciences
Healthcare organizations need to manage patient and provider relationships, track service interactions, and maintain strict data privacy standards like HIPAA.
Legal & Professional Services
Law firms and professional service providers rely on CRM to manage client cases, track billable hours, and maintain client communication records efficiently.
Manufacturing & Industrial
Manufacturers use CRM to manage complex sales channels, track service requests for equipment, and maintain relationships with distributors and end-customers.
Frequently Asked Questions
What is Microsoft Dynamics 365 Customer Engagement?
It is a suite of applications from Microsoft designed to manage customer relationships, sales, customer service, and marketing activities. This specific subscription provides the enterprise base functionality for these operations.
What does 'Solgari Enterprise Base Subscription' mean?
This refers to the specific edition and licensing model. 'Solgari' indicates a particular packaging or partner integration, 'Enterprise Base' denotes the core feature set for larger or more complex business needs, and 'Subscription' means it is licensed on a recurring basis, typically annually.
How is this license billed?
This is an annual subscription, meaning you will be billed once per year for the license term. This model ensures continuous access to the software and its updates.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.