Microsoft Dynamics 365 Customer Engagement Solgari Voice Add-On
This Microsoft Dynamics 365 Customer Engagement add-on from Solgari enables at-scale voice capabilities, integrating telephony directly into your CRM workflows for enhanced customer interactions.
- Scalable Voice Integration: Seamlessly embed voice calls and communication features directly within your Dynamics 365 Customer Engagement environment.
- Enhanced Engagement: Empower your sales, service, and marketing teams with tools to connect with customers more effectively at scale.
- Streamlined Workflows: Automate call logging, contact management, and customer data updates, reducing manual effort and improving data accuracy.
- Platform Licensing: Provides the necessary platform license to activate and utilize the Solgari voice solution within your Microsoft ecosystem.
Product Overview
Product Overview
This is a platform licensing subscription for Microsoft Dynamics 365 Customer Engagement, specifically the Solgari Solution Add-On designed to enable at-scale voice capabilities. It integrates telephony and communication features directly into your CRM, allowing for more efficient and effective customer interactions.
This solution is ideal for businesses using Dynamics 365 Customer Engagement that need to enhance their communication strategies. It empowers sales, service, and marketing teams by providing tools to manage voice interactions directly within their familiar CRM interface, supporting compliance and operational efficiency.
- Integrated Voice Communications: Embed voice calling, SMS, and other communication channels directly into Dynamics 365.
- At-Scale Operations: Designed to handle high volumes of customer interactions efficiently.
- Automated Data Capture: Automatically log call details, notes, and customer interactions within Dynamics 365 records.
- Enhanced Agent Productivity: Reduce context switching and improve response times by keeping all communication tools within the CRM.
- Subscription-Based Licensing: Provides access to the Solgari voice features on a recurring subscription basis for predictable costs.
This Solgari voice add-on for Dynamics 365 Customer Engagement is the right choice for SMB and mid-market teams looking to unify customer communications and boost operational efficiency.
What This Enables
Enable At-Scale Voice Communications
Enable teams to embed voice calling and communication features directly within Dynamics 365 Customer Engagement. Streamline customer interactions by logging calls and updating contact records automatically.
CRM integration, sales process automation, customer service enhancement, unified communications
Automate Customer Data Capture
Automate the logging of call details, notes, and outcomes directly into customer records within Dynamics 365. Streamline post-call wrap-up and ensure data accuracy for better customer insights.
Data integrity, sales operations, customer relationship management, workflow efficiency
Improve Agent Productivity
Empower agents to manage voice interactions without leaving the Dynamics 365 interface, reducing context switching and improving response times. Enhance agent efficiency with integrated calling tools.
User experience, operational efficiency, CRM adoption, team performance
Key Features
Direct CRM Integration
Embed voice calling and communication tools directly within Dynamics 365 Customer Engagement, eliminating the need for separate applications.
Automated Call Logging
Automatically capture call details, duration, and notes within associated customer records, ensuring data accuracy and saving agent time.
Scalable Voice Platform
Handle a high volume of inbound and outbound calls efficiently, supporting growing customer engagement needs.
Subscription Licensing
Provides predictable, recurring access to the Solgari voice features, aligning costs with ongoing operational needs.
Enhanced User Experience
Empower sales and service teams with a unified interface, reducing complexity and improving overall productivity.
Industry Applications
Finance & Insurance
Financial services and insurance companies require robust communication tools for client interaction, compliance tracking, and efficient case management within their CRM systems.
Healthcare & Life Sciences
Healthcare providers and related organizations need secure, integrated communication for patient engagement, appointment scheduling, and secure data handling, often with strict regulatory requirements.
Legal & Professional Services
Law firms and professional service businesses rely on efficient client communication, call logging, and case management integrated with their CRM for operational effectiveness and client satisfaction.
Retail & Hospitality
Retail and hospitality businesses benefit from streamlined customer service and sales interactions, with integrated voice capabilities enhancing customer engagement and support across their operations.
Frequently Asked Questions
What is the Solgari Solution Add-On for Dynamics 365 Customer Engagement?
It is a software license that integrates voice communication capabilities directly into your Microsoft Dynamics 365 Customer Engagement platform, enabling at-scale voice operations.
What does 'at-scale voice' mean in this context?
It refers to the ability of the solution to handle a large volume of voice interactions efficiently, supporting businesses with significant customer communication needs.
Does this license include the Dynamics 365 Customer Engagement platform itself?
No, this is an add-on license for the Solgari voice solution that requires an existing Microsoft Dynamics 365 Customer Engagement platform license to function.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.