Microsoft Dynamics 365 Customer Insights - Annual Subscription
Microsoft Dynamics 365 Customer Insights provides a unified view of your customers, enabling personalized engagement and data-driven decision-making throughout the year.
- Unified Customer Data: Consolidate information from various sources into a single, comprehensive customer profile.
- Actionable Insights: Leverage AI-driven analytics to understand customer behavior, preferences, and journey stages.
- Personalized Engagement: Create targeted marketing campaigns and tailored customer experiences based on deep insights.
- Enhanced Compliance: Maintain better control over customer data, supporting privacy regulations and internal policies.
Product Overview
Product Overview
Microsoft Dynamics 365 Customer Insights is a customer data platform (CDP) that unifies disparate customer data sources to create a single, 360-degree view of each customer. This platform empowers businesses to understand their audience better, enabling more effective personalization and engagement strategies.
This annual subscription is designed for business owners and IT professionals in SMB and mid-market companies seeking to improve customer relationships and marketing effectiveness. It integrates with existing Microsoft ecosystems and other business applications, fitting into a modern data strategy for enhanced customer intelligence.
- Centralized Customer Profiles: Consolidate data from CRM, ERP, marketing automation, and other systems.
- AI-Powered Segmentation: Identify key customer segments based on behavior, demographics, and purchase history.
- Journey Orchestration: Map and optimize customer journeys for improved conversion and retention.
- Data Governance: Enhance control over customer data for privacy and compliance.
- Actionable Analytics: Generate reports and dashboards to measure campaign performance and customer lifetime value.
Empower your business with a deeper understanding of your customers to drive targeted engagement and business growth.
What This Enables
Enable Unified Customer Data Management
Enable teams to consolidate customer information from diverse sources into a single, accurate profile. Streamline data hygiene and ensure a consistent understanding of each customer across all touchpoints.
cloud-based CRM, on-premises ERP, marketing automation platforms, customer support ticketing systems
Personalize Customer Experiences at Scale
Automate the creation of targeted customer segments based on rich behavioral and demographic data. Streamline the delivery of personalized marketing messages and offers to enhance customer loyalty.
omnichannel retail operations, subscription-based services, B2B service providers, digital marketing campaigns
Optimize Customer Journey Mapping
Support the visualization and analysis of customer journeys to identify friction points and opportunities for improvement. Automate engagement triggers based on customer actions and lifecycle stages.
customer onboarding processes, e-commerce sales funnels, post-purchase support flows, loyalty program management
Key Features
Customer Profile Unification
Create a single, accurate view of each customer by merging data from all sources, eliminating duplicate records and inconsistencies.
AI-driven Segmentation
Identify and understand distinct customer groups based on advanced analytics, enabling more precise targeting and personalized communication.
Customer Journey Analytics
Map, analyze, and optimize customer interactions across touchpoints to improve conversion rates and customer satisfaction.
Data Privacy Management
Manage customer consent and preferences effectively, ensuring compliance with evolving data protection regulations.
Integration Capabilities
Connect seamlessly with other Microsoft Dynamics 365 applications and third-party systems for a holistic data ecosystem.
Industry Applications
Finance & Insurance
Enables personalized financial advice and insurance product offerings by unifying customer data, supporting compliance with financial regulations and data privacy standards.
Retail & Hospitality
Facilitates personalized customer experiences and loyalty programs by understanding purchasing behavior and preferences, crucial for driving repeat business in competitive markets.
Healthcare & Life Sciences
Supports patient engagement and personalized care initiatives by consolidating patient data while adhering to strict HIPAA and privacy regulations.
Legal & Professional Services
Improves client relationship management and service delivery by providing a unified view of client interactions and needs, enhancing client retention.
Frequently Asked Questions
What is Microsoft Dynamics 365 Customer Insights?
It is a customer data platform (CDP) that helps businesses unify their customer data from various sources to create a single, 360-degree view of each customer. This enables better understanding and personalization.
What is the billing model for this subscription?
This is an annual subscription that is paid monthly. The license term is for one year, with billing spread across twelve months.
Who is this product intended for?
This product is designed for SMB and mid-market companies looking to enhance their customer data management and personalization capabilities. It is suitable for IT Managers, Business Owners, and IT Professionals.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.