Microsoft Dynamics 365 Customer Insights Profiles Add-On
Unlock advanced customer data analysis and segmentation with the Microsoft Dynamics 365 Customer Insights Profiles Add-On, providing annual access billed monthly.
- Access to Advanced Profiling: Gain deeper insights into customer behavior, preferences, and demographics.
- Enhanced Segmentation: Create highly targeted customer segments for personalized marketing and service.
- Data Unification: Consolidate customer data from various sources into a single, unified view.
- Actionable Insights: Drive informed business decisions with clear, data-driven customer intelligence.
Product Overview
Product Overview
The Microsoft Dynamics 365 Customer Insights Profiles Add-On is a powerful platform license that extends the capabilities of your Dynamics 365 environment. It provides advanced tools for unifying, cleansing, and enriching customer data, enabling a 360-degree view of your clientele. This add-on is designed for businesses seeking to move beyond basic CRM data and truly understand their customer base.
This solution is ideal for IT Managers and Business Owners within SMB and mid-market companies who are responsible for customer relationship management, marketing, and sales operations. It integrates directly into your existing Dynamics 365 ecosystem, providing a seamless way to enhance customer profiles without requiring entirely new systems.
- Unified Customer Profiles: Consolidate data from multiple sources into a single, comprehensive customer record.
- Advanced Segmentation Tools: Build sophisticated audience segments based on rich behavioral and demographic data.
- Data Enrichment Capabilities: Augment existing customer data with third-party insights for a more complete picture.
- AI-Driven Insights: Utilize artificial intelligence to uncover patterns and predict customer needs.
- Compliance and Governance: Manage customer data with built-in tools to help meet privacy regulations.
Empower your business with a deeper understanding of your customers through advanced analytics and segmentation, all within your familiar Dynamics 365 environment.
What This Enables
Enable Teams to Understand Customer Behavior
Enable teams to gain a 360-degree view of customer interactions across all touchpoints. This allows for more personalized communication and proactive service delivery.
cloud-based CRM, on-premises CRM, hybrid CRM deployments, integrated marketing automation
Streamline Customer Segmentation for Marketing
Streamline the process of creating highly specific customer segments based on unified data. This enables more effective, targeted marketing campaigns with higher conversion rates.
digital marketing operations, multi-channel campaign management, customer data platform integration, sales enablement
Automate Data Enrichment for Deeper Insights
Automate the enrichment of customer profiles with valuable demographic and behavioral data from external sources. This provides a richer context for understanding customer needs and preferences.
data governance frameworks, business intelligence initiatives, customer analytics platforms, CRM data hygiene
Key Features
Customer Data Unification
Consolidate customer information from various sources into a single, accurate profile, eliminating data silos.
Advanced Segmentation
Create granular customer segments based on a wide range of attributes for precise targeting.
Data Enrichment
Augment your customer data with third-party insights to gain a more complete understanding.
AI-Powered Insights
Leverage artificial intelligence to discover hidden patterns and predict future customer behavior.
Annual License, Monthly Billing
Secure long-term access to advanced features with predictable monthly payments.
Industry Applications
Finance & Insurance
Financial services and insurance companies require deep customer understanding for personalized product offerings, risk assessment, and regulatory compliance, making unified customer profiles essential.
Retail & Hospitality
Retailers and hospitality businesses benefit from detailed customer insights to personalize marketing, improve customer loyalty, and optimize service delivery based on purchasing habits and preferences.
Healthcare & Life Sciences
Healthcare providers can use unified patient profiles to improve care coordination, personalize patient communication, and manage engagement while adhering to strict privacy regulations.
Legal & Professional Services
Professional services firms can leverage detailed client profiles to understand needs, tailor service offerings, and manage relationships more effectively for client retention and growth.
Frequently Asked Questions
What is Microsoft NCE?
NCE stands for New Commerce Experience. It is Microsoft's updated licensing platform for managing subscriptions, offering more flexible terms and billing options for many of their cloud services.
What is the difference between Dynamics 365 Customer Insights and the Profiles Add-On?
Dynamics 365 Customer Insights is a broader platform. The Profiles Add-On specifically enhances the ability to create and manage unified customer profiles with advanced segmentation and enrichment capabilities.
Can this add-on be used with any Dynamics 365 edition?
This add-on is designed to work with specific Dynamics 365 applications. Compatibility should be verified based on your current Dynamics 365 licensing and deployment.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.