Microsoft Dynamics 365 Customer Service Chat License
This Microsoft Dynamics 365 Customer Service Chat license provides essential tools for enhancing customer interactions over a one-year commitment period.
- License Term: Annual commitment for predictable budgeting and service continuity.
- Billing Model: Monthly payments simplify cash flow management for your subscription.
- Feature Access: Unlocks real-time chat capabilities within Dynamics 365 for customer engagement.
- Compliance: Ensures adherence to Microsoft's licensing terms for authorized software use.
Product Overview
Product Overview
This is a Microsoft Dynamics 365 Customer Service Chat platform license, part of the Dynamics 365 suite. It grants your organization the right to use the chat functionality within Dynamics 365 Customer Service for one year, with monthly payments.
This license is designed for businesses that want to integrate live chat support directly into their customer service operations. It is ideal for IT Managers or Business Owners seeking to provide immediate assistance to their clients through their existing Dynamics 365 environment.
- Real-time Customer Engagement: Facilitates instant communication with customers via web chat.
- Integrated Support: Connects chat interactions directly to customer records in Dynamics 365.
- Agent Productivity: Equips customer service agents with tools to manage multiple conversations efficiently.
- Scalable Solution: Supports growing customer interaction volumes without additional infrastructure.
- Annual Commitment: Provides a clear service period and predictable cost structure.
Secure your customer engagement capabilities with this Microsoft Dynamics 365 license, offering essential chat features for SMB and mid-market teams.
What This Enables
Enable Real-time Customer Support Chat
Enable teams to provide immediate assistance to customers through integrated web chat functionality. Streamline customer inquiries by connecting conversations directly to Dynamics 365 records for context.
cloud-based CRM, customer support portals, digital customer engagement platforms
Improve Agent Efficiency with Chat Management
Streamline customer service operations by allowing agents to manage multiple chat conversations simultaneously. Automate routing of chats to appropriate agents based on customer needs or availability.
multi-channel support desks, virtual contact centers, customer service team management
Integrate Chat into Existing Dynamics 365 Workflows
Automate the logging of chat interactions within customer profiles in Dynamics 365 for a unified view of customer history. Enable proactive customer engagement by initiating chats based on user behavior on your website.
Dynamics 365 CRM integration, customer data platforms, business process automation
Key Features
Real-time Chat Functionality
Allows immediate interaction with customers, improving response times and satisfaction.
Dynamics 365 Integration
Connects chat conversations directly to customer records for a complete service history.
Agent Conversation Management
Enables support agents to handle multiple chats efficiently, boosting productivity.
Annual Commitment, Monthly Billing
Provides predictable costs and simplifies budgeting for your customer service tools.
Microsoft Licensing
Ensures authorized use and compliance with Microsoft's software terms.
Industry Applications
Finance & Insurance
Enables secure and immediate customer support for inquiries regarding accounts, policies, and claims, meeting stringent communication and data privacy requirements.
Healthcare & Life Sciences
Facilitates quick patient communication for appointment scheduling or general inquiries, while adhering to strict HIPAA and data protection regulations.
Retail & Hospitality
Provides instant customer service for product questions, order status, or booking inquiries, enhancing the customer experience and driving sales.
Legal & Professional Services
Offers a discreet and efficient channel for clients to ask preliminary questions or schedule consultations, improving accessibility and responsiveness.
Frequently Asked Questions
What is Microsoft NCE D365 Customer Service Chat?
This is a software license that enables real-time chat capabilities within Microsoft Dynamics 365 Customer Service. It allows your business to communicate directly with customers via web chat.
What is the license term and billing model?
This license has a one-year commitment, with payments billed on a monthly basis. This provides predictable costs over the subscription period.
Who is this license intended for?
This license is for businesses using Dynamics 365 Customer Service that want to add live chat functionality to their customer support operations. It is suitable for SMB and mid-market companies.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.