Microsoft Dynamics 365 Customer Service Chat License
Microsoft Dynamics 365 Customer Service Chat provides essential tools for businesses to engage with customers directly through web chat, enabling faster issue resolution and improved satisfaction.
- Enhanced Customer Engagement: Access real-time chat capabilities to connect with customers on your website.
- Faster Issue Resolution: Provide immediate support and guidance, reducing customer wait times and frustration.
- Improved Satisfaction: Deliver a more personal and efficient support experience, boosting customer loyalty.
- Scalable Support: Easily manage chat interactions to accommodate varying customer volumes.
Product Overview
Product Overview
This is a monthly subscription license for Microsoft Dynamics 365 Customer Service Chat, a component of the Dynamics 365 suite designed to empower customer service teams with real-time communication tools.
It enables businesses to integrate live chat functionality directly into their websites or applications, allowing customer service agents to interact with customers, answer questions, and resolve issues as they arise.
- Real-Time Customer Interaction: Facilitate immediate conversations with website visitors and existing customers.
- Agent Productivity Tools: Equip support staff with features to manage multiple concurrent chats efficiently.
- Integration Capabilities: Connects with other Dynamics 365 modules for a unified customer view.
- Web-Based Deployment: Easily embed chat widgets onto any web property.
- Subscription Licensing: Provides flexible, monthly access to the chat service.
This license is ideal for SMB and mid-market organizations seeking to elevate their customer support through direct, real-time digital engagement.
What This Enables
Enable real-time customer support via web chat
Enable teams to provide instant assistance to website visitors, answering questions and guiding them through their journey. Streamline the process of addressing customer inquiries directly on your digital storefront.
eCommerce websites, service provider portals, informational websites, lead generation platforms
Improve customer issue resolution speed
Automate the initial response and triage of customer issues through live chat, allowing agents to focus on complex problems. Reduce average handling time by providing immediate answers to common questions.
customer support portals, online service desks, client-facing applications, technical support websites
Enhance customer engagement and satisfaction
Offer a more personal and accessible support channel that meets customers where they are online. Foster stronger customer relationships by providing proactive and responsive communication.
customer-centric platforms, SaaS applications, online communities, membership websites
Key Features
Live Chat Functionality
Allows direct, real-time communication with website visitors to answer questions and provide support.
Agent Chat Management
Enables support agents to handle multiple concurrent chat conversations efficiently.
Website Integration
Easily embed chat widgets onto any web page for immediate customer access.
Dynamics 365 Integration
Connects with other Dynamics 365 modules for a holistic customer view and streamlined workflows.
Monthly Subscription
Provides flexible, cost-effective access to essential customer service chat capabilities on a recurring basis.
Industry Applications
Retail & Hospitality
Enables businesses to provide instant customer support for product inquiries, order status, and booking assistance, enhancing the online shopping and reservation experience.
Finance & Insurance
Facilitates secure and immediate communication for customer inquiries regarding accounts, policies, and claims, meeting stringent customer service expectations.
Healthcare & Life Sciences
Allows for quick responses to patient inquiries about appointments, services, or general information, improving patient access and satisfaction within compliance guidelines.
Legal & Professional Services
Provides a direct channel for potential clients to ask initial questions about services, availability, and scheduling, streamlining the intake process.
Frequently Asked Questions
What is Microsoft Dynamics 365 Customer Service Chat?
It is a software license that enables live chat functionality on your business website, allowing you to communicate directly with customers in real-time.
Who is this license intended for?
This license is designed for SMB and mid-market businesses that want to improve their online customer support and engagement through direct chat interactions.
How is this licensed?
This is a monthly subscription license, providing flexible access to the Customer Service Chat features on a recurring basis.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.