Microsoft Dynamics 365 Customer Service Chat Non-Profit Annual Subscription
Microsoft Dynamics 365 Customer Service Chat provides non-profit organizations with an annual subscription for enhanced customer engagement, paid on a monthly basis.
- Annual Subscription: Secure access to advanced chat capabilities for your customer service operations throughout the year.
- Monthly Payments: Manage your budget effectively with predictable monthly billing for your annual commitment.
- Non-Profit Pricing: Benefit from specialized, cost-effective licensing designed for qualifying non-profit organizations.
- Enhanced Engagement: Empower your support teams to connect with customers in real-time, improving satisfaction and resolution times.
Product Overview
Product Overview
Microsoft Dynamics 365 Customer Service Chat is a platform licensing solution that enables real-time customer engagement through web chat functionalities. This subscription provides qualifying non-profit organizations with the tools to offer immediate support, answer inquiries, and guide users directly through your digital channels.
This service is designed for IT Managers and Business Owners within non-profit organizations who are looking to improve their customer service delivery. It integrates with your existing Dynamics 365 environment, providing a unified platform for managing customer interactions and enhancing operational efficiency.
- Real-time Chat: Engage customers instantly on your website or application.
- Agent Productivity Tools: Equip your support staff with tools to manage multiple conversations efficiently.
- Integration Capabilities: Connects with Dynamics 365 Customer Service for a unified customer view.
- Customization Options: Tailor the chat experience to match your organization's branding and workflows.
- Scalable Solution: Easily adjust capacity to meet fluctuating customer support demands.
This annual subscription, paid monthly, offers a cost-effective way for non-profits to deploy advanced customer service chat capabilities.
What This Enables
Enable Real-time Customer Assistance
Enable teams to provide immediate answers and guidance to website visitors. Streamline the process of resolving common inquiries through direct chat interactions.
Web-based support portals, customer self-service portals, online community forums
Improve Support Agent Efficiency
Automate the routing of chat inquiries to the appropriate support agents. Streamline agent workflows with integrated tools for managing multiple conversations concurrently.
Customer support operations centers, help desk environments, remote support teams
Enhance Constituent Engagement
Automate proactive outreach to website visitors needing assistance. Personalize the chat experience to better connect with and serve your non-profit's constituents.
Non-profit websites, donation portals, program information pages
Key Features
Live Chat Functionality
Allows for immediate, real-time communication with customers directly on your website or application.
Agent Console
Provides support agents with tools to manage multiple conversations, access customer information, and efficiently resolve issues.
Customizable Chat Widget
Enables organizations to brand the chat interface and tailor it to their specific needs and workflows.
Dynamics 365 Integration
Connects seamlessly with Dynamics 365 Customer Service, offering a unified view of customer interactions and data.
Non-Profit Pricing
Offers specialized, cost-effective licensing for qualifying non-profit organizations, making advanced tools more accessible.
Industry Applications
Non-Profit & Charitable Organizations
This license is specifically priced for non-profit organizations, enabling them to enhance constituent engagement and support services with specialized tools.
Education & Research
Educational institutions can use this to provide real-time support to students, faculty, and staff through their online portals, improving accessibility to information and services.
Government & Public Sector
Public sector entities can deploy chat services to offer citizens immediate assistance with online services and information, improving transparency and accessibility.
Healthcare & Life Sciences
Healthcare providers can use chat to offer patients quick answers to common questions, appointment scheduling assistance, and access to non-urgent information, improving patient experience.
Frequently Asked Questions
What is Microsoft NCE?
NCE stands for New Commerce Experience. It is Microsoft's updated licensing program that standardizes terms and conditions across cloud products, including Dynamics 365 subscriptions. Annual commitments are now the standard for many licenses.
What does 'Annual Paid Monthly' mean?
This billing model means you commit to a full year of service but pay for it in equal monthly installments. It provides cost predictability while securing an annual license.
Who qualifies for Non-Profit Pricing?
Microsoft offers specific pricing for qualifying non-profit organizations. Eligibility typically depends on your organization's non-profit status and adherence to Microsoft's program guidelines.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.