Microsoft Dynamics 365 Customer Service Enterprise Add-on for Base Offers - Annual Paid Monthly
This Microsoft Dynamics 365 Customer Service Enterprise add-on provides advanced capabilities to elevate your customer support operations.
- Enhanced Case Management: Streamline issue resolution with advanced routing, SLAs, and knowledge base integration.
- Omnichannel Engagement: Connect with customers across multiple channels including chat, email, phone, and social media.
- Self-Service Portals: Empower customers with self-service options through customizable portals and knowledge bases.
- AI-Powered Insights: Utilize AI to predict customer needs, automate responses, and gain deeper service analytics.
Product Overview
Product Overview
Microsoft Dynamics 365 Customer Service Enterprise is an add-on license designed to enhance qualifying Dynamics 365 base offers. It provides advanced tools for customer service teams, enabling them to deliver exceptional support experiences through intelligent automation, omnichannel engagement, and self-service options.
This solution is ideal for organizations seeking to transform their customer service operations. It empowers agents with comprehensive customer data, streamlines workflows, and offers customers efficient ways to find solutions, ultimately driving satisfaction and loyalty.
- Advanced Case Management: Automate case creation, routing, and escalation to ensure timely resolution.
- Omnichannel Support: Engage customers seamlessly across chat, email, phone, social media, and messaging platforms.
- Customer Self-Service: Deploy customizable portals and knowledge bases for customers to find answers independently.
- AI and Analytics: Leverage AI for predictive insights, agent assistance, and performance monitoring.
- Field Service Integration: Connect customer service with field service operations for end-to-end issue resolution.
Elevate your customer service with enterprise-grade features that drive efficiency and customer satisfaction.
What This Enables
Enable proactive customer issue resolution
Enable teams to manage customer inquiries across multiple channels, ensuring timely and consistent support. Streamline case routing and escalation to resolve issues faster and improve customer satisfaction.
Cloud-hosted SaaS, Hybrid cloud, On-premises servers, Multi-tenant environments
Empower customers with self-service options
Automate the creation of customer-facing knowledge bases and self-service portals, reducing support ticket volume. Streamline access to information, enabling customers to find solutions independently and efficiently.
SaaS applications, Web-based platforms, Customer portals, Internal knowledge bases
Improve agent productivity with AI assistance
Enable agents to access AI-driven insights and suggestions for faster case resolution. Automate repetitive tasks and provide agents with a unified view of customer interactions across all channels.
Customer support centers, IT help desks, Service operations teams, Contact centers
Key Features
Omnichannel Engagement
Connect with customers seamlessly across chat, email, phone, and social media for a unified experience.
AI-Powered Virtual Agents
Automate responses to common inquiries and provide 24/7 support, freeing up human agents for complex issues.
Knowledge Management
Create and manage a centralized knowledge base to empower both customers and agents with readily available information.
Advanced Case Management
Streamline case routing, escalation, and resolution with automated workflows and service level agreements.
Customer Self-Service Portals
Enable customers to find answers and resolve issues independently through customizable online portals.
Industry Applications
Finance & Insurance
Enhances customer support for financial services, enabling efficient handling of inquiries, claims, and policy management.
Healthcare & Life Sciences
Improves patient engagement and streamlines communication for healthcare providers, clinics, and labs.
Retail & Hospitality
Elevates customer service for retail and hospitality businesses, managing inquiries, bookings, and post-purchase support.
Manufacturing & Industrial
Supports complex customer service needs for manufacturers, including product support, warranty claims, and service requests.
Frequently Asked Questions
What is the difference between Dynamics 365 Customer Service Professional and Enterprise?
Customer Service Enterprise offers more advanced capabilities such as AI-driven insights, virtual agents, and omnichannel engagement, compared to the Professional edition which focuses on core case management and self-service.
Can this add-on be used with any Dynamics 365 base offer?
This add-on attaches to qualifying Dynamics 365 base offers. Please consult Zent Networks for specific compatibility details.
How is the billing handled for this annual subscription?
While the subscription is annual, the billing is structured to be paid monthly, providing flexibility in financial planning.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.