Microsoft Dynamics 365 Customer Voice Annual Subscription - Monthly Billing
Microsoft Dynamics 365 Customer Voice provides a powerful platform for collecting and analyzing customer feedback annually, with flexible monthly payments.
- Feedback Collection: Gather insights through surveys and forms.
- Data Analysis: Understand customer sentiment and identify trends.
- Integration: Connect with other Dynamics 365 applications.
- Scalability: Adapt feedback processes as your business grows.
Product Overview
Product Overview
Microsoft Dynamics 365 Customer Voice is a Software as a Service (SaaS) solution designed to help businesses efficiently gather, analyze, and act on customer feedback. This annual subscription, paid monthly, offers continuous access to tools for creating and distributing surveys, analyzing responses, and integrating insights into your business operations.
This solution is ideal for customer-facing teams, including sales, marketing, and customer service departments, within SMB and mid-market organizations. It integrates with the broader Dynamics 365 ecosystem, enabling a unified view of customer interactions and feedback across various touchpoints.
- Survey Creation: Design professional surveys with customizable templates and question types.
- Distribution Channels: Send surveys via email, web links, or embed them on your website.
- Response Analysis: Utilize built-in analytics to track sentiment, identify key themes, and generate reports.
- Automation: Trigger surveys based on specific customer events or interactions.
- Data Integration: Connect feedback data with CRM and other business applications for a holistic customer view.
Drive customer satisfaction and loyalty by understanding and responding to feedback with Dynamics 365 Customer Voice.
What This Enables
Gather Customer Satisfaction Insights
Enable teams to design and distribute targeted surveys to understand customer sentiment. Streamline the process of collecting feedback after service interactions or product usage to identify areas for improvement.
cloud-based applications, CRM integration, customer support platforms, web-based services
Automate Feedback Collection
Automate the sending of surveys based on predefined triggers, such as order completion or support ticket resolution. Streamline data collection to ensure timely feedback without manual intervention.
eCommerce platforms, SaaS applications, service delivery workflows, customer onboarding processes
Analyze Customer Trends
Enable teams to analyze survey responses and identify key trends in customer satisfaction and pain points. Streamline reporting to provide clear insights for strategic decision-making.
data analytics platforms, business intelligence tools, reporting dashboards, cloud-based data warehouses
Key Features
Customizable Survey Templates
Create professional and branded surveys quickly to match your business needs.
Multiple Distribution Options
Reach your customers through various channels like email, web links, and embedded forms.
Real-time Analytics and Reporting
Gain immediate insights into customer sentiment and feedback trends to inform business decisions.
Integration with Dynamics 365
Connect feedback data with your CRM for a unified customer view and personalized engagement.
Automated Workflows
Trigger actions or follow-ups based on survey responses to improve customer service efficiency.
Industry Applications
Finance & Insurance
Essential for gathering client feedback on services, claims processing, and overall satisfaction to maintain trust and improve offerings.
Healthcare & Life Sciences
Crucial for collecting patient feedback on care experiences, appointment scheduling, and facility services to enhance patient outcomes and satisfaction.
Retail & Hospitality
Key for understanding customer experiences with products, service quality, and ambiance to drive repeat business and positive reviews.
Legal & Professional Services
Important for clients to provide feedback on case management, communication, and service delivery, fostering stronger client relationships.
Frequently Asked Questions
What is Microsoft Dynamics 365 Customer Voice?
It is a SaaS solution that allows businesses to create, send, and analyze customer feedback surveys to improve customer satisfaction and business operations.
How is this subscription billed?
This is an annual subscription that is paid on a monthly basis, providing predictable costs and continuous access to the service.
Can I integrate this with my existing CRM?
Yes, Dynamics 365 Customer Voice integrates seamlessly with other Dynamics 365 applications and can be configured to work with other CRM systems.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.