Microsoft Dynamics 365 Remote Assist Attach Annual License
Secure an annual license for Microsoft Dynamics 365 Remote Assist, empowering your frontline workers with remote expert guidance and collaboration tools.
- License Term: Annual subscription providing continuous access to the Remote Assist platform.
- Remote Expert Guidance: Connect technicians with remote specialists for real-time visual assistance.
- Enhanced Productivity: Reduce travel time and on-site visits, accelerating issue resolution.
- Improved Training: Facilitate knowledge transfer and skill development for field staff.
Product Overview
Product Overview
This is an annual subscription license for Microsoft Dynamics 365 Remote Assist, a powerful tool designed to connect frontline workers with remote experts. It unlocks capabilities for real-time video calls, annotations, and image sharing, enabling immediate visual support and problem-solving.
IT Managers and Business Owners in SMB and mid-market companies utilize this license to equip their field service technicians, maintenance crews, and operational staff. It integrates with existing Dynamics 365 environments and mobile devices, fitting into daily workflows for support and training.
- Remote Collaboration: Enables live video streaming and two-way communication between field technicians and remote experts.
- Annotation Tools: Allows remote experts to draw and highlight on the technician's live video feed for precise guidance.
- Asset Information: Provides access to relevant work order and asset data within the remote assistance session.
- Mobile Accessibility: Supports a range of mobile devices commonly used by frontline workers.
- Annual Commitment: Secures access to the latest features and updates for a full year.
This annual license provides essential remote support capabilities, making it an ideal choice for businesses seeking to enhance field operations efficiency and reduce downtime.
What This Enables
Enable Remote Expert Visual Assistance
Enable teams to connect field technicians with remote specialists for real-time visual guidance. Streamline troubleshooting by allowing experts to see exactly what the technician sees and provide annotated instructions.
field service operations, remote technical support, asset maintenance, on-site troubleshooting, operational guidance
Accelerate Issue Resolution
Streamline the process of resolving complex technical issues by bringing expert knowledge directly to the point of need. Automate the reduction of on-site visits and associated travel expenses.
urgent problem solving, minimizing downtime, field operations efficiency, remote diagnostics, rapid response
Enhance On-the-Job Training
Facilitate knowledge transfer and skill development for new or less experienced field staff. Enable senior technicians or remote experts to guide trainees through complex procedures visually.
staff onboarding, skills development, procedural guidance, remote mentoring, operational training
Key Features
Real-time Video and Annotations
Allows remote experts to provide precise, visual instructions directly on the technician's field of view, reducing misinterpretation and speeding up repairs.
Integration with Dynamics 365
Connects remote assistance sessions with relevant work order and asset data, providing context and improving efficiency for field service management.
Mobile Device Support
Enables frontline workers using common mobile devices to easily initiate and participate in remote assistance calls.
Annual Subscription Model
Provides predictable costs and continuous access to the latest features and updates for a full year, ensuring ongoing operational capability.
Secure Communication Channels
Ensures that sensitive operational data shared during remote assistance sessions is protected.
Industry Applications
Manufacturing & Industrial
Enables remote experts to guide factory floor technicians through complex machinery repairs and maintenance, reducing downtime and ensuring operational continuity.
Healthcare & Life Sciences
Supports remote guidance for medical equipment maintenance and repair, ensuring critical healthcare systems remain operational and compliant with stringent regulations.
Retail & Hospitality
Facilitates remote support for point-of-sale systems, kitchen equipment, or facility maintenance, ensuring smooth customer experiences and operational efficiency.
Transportation & Logistics
Allows remote experts to assist field technicians with vehicle diagnostics and repairs, minimizing fleet downtime and maintaining supply chain operations.
Frequently Asked Questions
What is Microsoft Dynamics 365 Remote Assist?
It is a mixed reality application that allows frontline workers to share their view with remote experts, who can then provide real-time guidance through annotations and instructions. This helps resolve issues faster and reduces the need for on-site visits.
Who is this license intended for?
This annual license is for businesses that employ frontline workers such as field technicians, maintenance staff, or operators who may require remote expert support. It is designed for organizations using IT for their own operations.
What devices are compatible with Dynamics 365 Remote Assist?
The application is compatible with a range of mobile devices, including smartphones and tablets running iOS and Android, as well as HoloLens devices.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.