Microsoft Dynamics 365 Remote Assist Device Annual Commit License
This annual commitment license for Microsoft Dynamics 365 Remote Assist provides your business with essential mixed reality capabilities for remote collaboration and support for a full year.
- Annual Commitment: Secure your licensing for a full 12 months, ensuring uninterrupted access to critical remote assistance tools.
- Device Licensing: Enables dedicated devices to utilize Dynamics 365 Remote Assist, ideal for shared or specialized equipment.
- Mixed Reality Support: Empowers frontline workers with remote expert guidance through mixed reality, reducing downtime and travel costs.
- Microsoft Ecosystem: Integrates seamlessly with other Microsoft 365 and Dynamics 365 applications for a unified workflow.
Product Overview
Product Overview
The Microsoft Dynamics 365 Remote Assist Device Annual Commit license unlocks powerful mixed reality capabilities, enabling remote experts to guide frontline workers through complex tasks using shared visual context. This subscription provides access to advanced features for a defined period, ensuring your team has the tools needed for efficient remote collaboration and problem-solving.
This license is designed for businesses that utilize dedicated devices for field service, maintenance, or operational support. IT Managers and Business Owners can deploy this solution to enhance productivity, reduce the need for on-site expert visits, and improve first-time fix rates, all while maintaining a predictable annual cost for essential technology.
- Remote Expert Guidance: Connect frontline workers with remote specialists who can see what they see and provide real-time annotations and instructions.
- Mixed Reality Integration: Utilizes HoloLens or other compatible devices to overlay digital information onto the physical world.
- Reduced Downtime: Expedite issue resolution by bringing expert knowledge directly to the point of need, minimizing operational interruptions.
- Improved Efficiency: Streamline complex procedures and training with visual, interactive guidance, leading to faster task completion.
- Annual Subscription: Provides cost predictability and ensures continuous access to the latest features and updates from Microsoft.
Secure your organization's remote assistance capabilities with this annual commitment license, offering predictable costs and essential mixed reality tools for your frontline teams.
What This Enables
Enable remote expert guidance for field technicians
Enable teams to provide real-time, visual assistance to frontline workers facing complex equipment issues. This reduces the need for costly on-site expert visits and speeds up problem resolution.
field service operations, remote maintenance, technical support, on-site troubleshooting
Streamline complex task execution with visual overlays
Streamline the execution of intricate procedures by allowing remote experts to overlay annotations and instructions directly onto the frontline worker's field of view. This improves accuracy and reduces errors during critical operations.
assembly lines, repair services, installation processes, operational guidance
Automate training and onboarding for new staff
Automate the training and onboarding process for new employees by providing them with guided, step-by-step instructions from experienced remote personnel. This accelerates skill development and ensures consistent knowledge transfer.
staff training programs, skill development initiatives, operational procedure adherence, knowledge sharing
Key Features
Mixed Reality Annotations
Remote experts can draw and place digital notes in the user's real-world view, providing clear, contextual guidance.
Two-Way Video Calling
Facilitates direct communication, allowing remote experts to see the frontline worker's perspective and guide them verbally.
Device-Specific Licensing
Ensures that dedicated hardware used for critical tasks is always equipped with the necessary remote assistance capabilities.
Integration with Dynamics 365
Connects remote assistance sessions with work order data and customer information for a more informed support experience.
Annual Commitment Pricing
Provides budget predictability and ensures continuous access to the platform's features and updates throughout the year.
Industry Applications
Manufacturing & Industrial
Essential for remote expert guidance on complex machinery maintenance, assembly line support, and quality control inspections, reducing operational downtime.
Healthcare & Life Sciences
Supports remote surgical assistance, equipment maintenance, and remote training for medical staff, ensuring critical healthcare operations continue uninterrupted.
Energy & Utilities
Enables remote inspection and repair of critical infrastructure like power grids and pipelines, minimizing the need for hazardous site visits and reducing response times.
Retail & Hospitality
Facilitates remote troubleshooting for in-store technology, equipment maintenance, and staff training, ensuring a smooth customer experience.
Frequently Asked Questions
What hardware is required for Dynamics 365 Remote Assist?
Dynamics 365 Remote Assist is optimized for Microsoft HoloLens devices. It can also be used on compatible smartphones and tablets.
What is the difference between a user license and a device license?
A user license is assigned to an individual user, while a device license is assigned to a specific device, allowing multiple users to access the application on that device.
How does an annual commitment benefit my business?
An annual commitment provides cost predictability for your software licensing and ensures uninterrupted access to the service for a full 12 months, often at a more favorable rate than monthly subscriptions.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.