Microsoft Dynamics 365 Remote Assist Device License
Empower your frontline teams with a Microsoft Dynamics 365 Remote Assist device license, providing essential remote collaboration tools for a full year.
- Device Coverage: Secures a dedicated license for a single device, ensuring continuous access to remote assistance capabilities.
- Annual Commitment: Provides a full year of access to Dynamics 365 Remote Assist features, ensuring uninterrupted operational support.
- Monthly Billing: Offers predictable monthly payments for an annual subscription, simplifying budget management for your IT investments.
- Enhanced Collaboration: Equips technicians and experts with real-time visual guidance and communication to resolve issues faster.
Product Overview
Product Overview
This is an annual subscription license for Microsoft Dynamics 365 Remote Assist, specifically for a single device. It unlocks advanced mixed-reality capabilities that connect frontline workers with remote experts, enabling them to share their real-time view and receive guidance to resolve issues quickly and efficiently.
This license is designed for businesses with frontline employees who require immediate expert support in the field or on the factory floor. It integrates with existing Dynamics 365 environments and Microsoft Teams, fitting into workflows where rapid problem-solving and reduced downtime are critical for operational success.
- Remote Expert Collaboration: Connects field technicians with remote specialists for real-time visual assistance and guidance.
- Device-Specific Licensing: Provides a dedicated license for a single piece of hardware, ensuring consistent access for a specific role.
- Mixed-Reality Integration: Utilizes augmented reality to overlay annotations and information onto the technician's view.
- Reduced Travel Costs: Minimizes the need for expert travel by enabling remote troubleshooting and problem resolution.
- Faster Issue Resolution: Decreases downtime and improves first-time fix rates by providing immediate access to expertise.
This device license is the ideal solution for SMB and mid-market organizations seeking to equip their frontline workers with powerful remote support tools without the overhead of enterprise-level deployments.
What This Enables
Enable Real-Time Expert Guidance for Field Technicians
Enable teams to connect field technicians with remote subject matter experts for immediate visual assistance. This ensures complex issues are resolved efficiently, minimizing operational disruptions and improving service delivery.
field service operations, remote asset maintenance, on-site technical support, mobile workforce enablement
Streamline Complex Equipment Troubleshooting
Streamline the process of troubleshooting intricate machinery or equipment by allowing remote specialists to see exactly what the on-site technician sees. This accelerates diagnostics and reduces the need for costly expert travel.
manufacturing floor support, industrial equipment repair, complex system diagnostics, remote asset management
Automate Onboarding and Training for New Staff
Automate aspects of onboarding and training for new frontline employees by providing them with instant access to experienced personnel. This accelerates their learning curve and ensures consistent application of procedures.
new employee training, skills development programs, standardized procedure reinforcement, remote team integration
Key Features
Mixed Reality Annotations
Remote experts can draw and annotate directly onto the technician's view, providing clear, visual instructions.
Real-Time Video and Audio Communication
Enables clear communication for diagnosing issues and guiding repairs effectively.
Device-Specific Annual License
Provides a dedicated, year-long license for a single device, ensuring consistent access for a critical role.
Integration with Dynamics 365 and Teams
Fits seamlessly into existing Microsoft ecosystems, enhancing current workflows and collaboration tools.
Monthly Billing for Annual Subscription
Offers predictable budgeting with the convenience of monthly payments for a full year of service.
Industry Applications
Manufacturing & Industrial
Essential for maintaining complex machinery and production lines, enabling remote experts to guide on-site technicians through repairs and diagnostics, reducing costly downtime.
Healthcare & Life Sciences
Supports the maintenance and operation of critical medical equipment, allowing specialists to assist on-site biomedical technicians without compromising patient care or regulatory compliance.
Retail & Hospitality
Facilitates rapid troubleshooting of in-store technology like POS systems or kitchen equipment, ensuring minimal disruption to customer service and operations.
Energy & Utilities
Enables remote experts to guide field crews through the maintenance and repair of critical infrastructure, improving safety and response times in challenging environments.
Frequently Asked Questions
What is Microsoft Dynamics 365 Remote Assist?
Dynamics 365 Remote Assist is a mixed-reality application that enables frontline workers to share their real-time view with remote experts. Experts can then provide visual guidance, annotations, and instructions to help resolve issues faster.
Who is this license intended for?
This license is for a single device used by a frontline worker who needs to collaborate with remote experts. It is ideal for technicians, field service personnel, or anyone requiring immediate expert assistance on-site.
What is the difference between a device license and a user license?
A device license is assigned to a specific piece of hardware, allowing any user of that device to access the application. A user license is assigned to an individual, allowing them to access the application from any authorized device.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.