Microsoft Dynamics 365 Remote Assist Device License - 3 Years
Empower your frontline workers with a 3-year Microsoft Dynamics 365 Remote Assist Device license, enabling real-time remote collaboration and expert guidance.
- License Term: Provides continuous access to Dynamics 365 Remote Assist device capabilities for a full three years.
- Device-Centric Licensing: Licenses a specific device, allowing any user on that device to access Remote Assist features.
- Mixed-Reality Collaboration: Unlocks advanced features for remote assistance, annotations, and shared visual context.
- Operational Efficiency: Reduces travel time and costs by enabling remote experts to guide onsite technicians effectively.
Product Overview
Product Overview
This Microsoft Dynamics 365 Remote Assist Device license provides a three-year subscription for a single device, granting access to powerful mixed-reality tools for remote collaboration and support. It enables frontline workers to connect with remote experts who can provide real-time guidance through shared views, annotations, and visual cues, all within a secure and managed environment.
Ideal for IT Managers and Business Owners in SMB and mid-market companies, this license is designed for devices used by employees who require hands-on technical assistance or expert oversight. It integrates with existing Dynamics 365 environments and supports devices like HoloLens or compatible mobile phones, streamlining complex tasks and improving first-time fix rates.
- Remote Expert Guidance: Connects onsite technicians with remote specialists for immediate assistance.
- Shared Visual Context: Allows remote experts to see what the onsite user sees, facilitating accurate diagnosis.
- In-Situ Annotations: Enables remote experts to draw or highlight directly on the shared view.
- Device-Specific Access: Licenses a single device for consistent access by any user.
- Three-Year Term: Secures long-term access and predictable costs for essential remote support capabilities.
This 3-year device license is the right choice for businesses seeking to enhance frontline worker productivity and reduce operational downtime through advanced remote assistance.
What This Enables
Enable Remote Expert Assistance
Enable teams to connect with remote subject matter experts for real-time, hands-on guidance during complex repairs or installations. This ensures that even less experienced technicians can perform critical tasks accurately and efficiently.
field service operations, remote asset maintenance, complex equipment installation, on-site technical support
Streamline On-Site Troubleshooting
Streamline troubleshooting processes by allowing remote experts to see exactly what an onsite technician sees. This shared visual context accelerates problem diagnosis and reduces the need for multiple site visits.
technical support desks, equipment repair services, infrastructure maintenance, operational troubleshooting
Automate Knowledge Transfer
Automate the transfer of specialized knowledge by enabling remote experts to annotate directly onto the live view of the onsite technician. This visual instruction method enhances learning and skill development for field personnel.
training and development programs, onboarding new technicians, complex procedure execution, skill gap mitigation
Key Features
Mixed-Reality Annotations
Remote experts can draw and highlight directly on the user's field of view, providing clear, visual instructions for complex tasks.
Device-Centric Licensing
A single license covers one device, allowing any user on that device to access Remote Assist, simplifying management for shared equipment.
Secure Collaboration
Provides a secure platform for sharing sensitive operational data and expert guidance, maintaining data integrity and privacy.
Three-Year Subscription
Ensures continuous access to the latest features and support for an extended period, offering predictable budgeting and long-term operational planning.
Integration with Dynamics 365
Seamlessly integrates with other Dynamics 365 applications, creating a unified workflow for customer service and field operations.
Industry Applications
Manufacturing & Industrial
Enables remote experts to guide factory floor technicians through complex machinery maintenance and repair, reducing downtime and ensuring operational continuity.
Healthcare & Life Sciences
Supports remote guidance for medical equipment servicing and complex procedures, ensuring critical healthcare technology remains operational and compliant.
Retail & Hospitality
Facilitates remote support for point-of-sale systems, kitchen equipment, or other operational technology, ensuring smooth customer service delivery.
Logistics & Transportation
Allows for remote diagnostics and repair guidance for fleet vehicles or warehouse automation systems, minimizing service disruptions.
Frequently Asked Questions
What is Microsoft Dynamics 365 Remote Assist?
Dynamics 365 Remote Assist is a mixed-reality application that allows frontline workers to share their view with remote experts, who can then provide real-time guidance and annotations to help resolve issues faster.
What does device-centric licensing mean?
Device-centric licensing means the license is assigned to a specific device, such as a HoloLens or a compatible mobile phone. Any user logged into that licensed device can then use the Remote Assist application.
What is the benefit of a 3-year license term?
A 3-year license term provides cost predictability and ensures uninterrupted access to the service for an extended period, avoiding the need for frequent renewals and potential price adjustments.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.