Microsoft Dynamics 365 Remote Assist Monthly Subscription
Microsoft Dynamics 365 Remote Assist provides monthly subscription access to advanced mixed-reality capabilities for remote technical assistance and collaboration.
- Remote Collaboration: Enable frontline workers to share their real-time view with remote experts for immediate guidance.
- Expert Assistance: Connect technicians with subject matter experts to resolve issues faster, reducing downtime.
- Mixed-Reality Tools: Utilize HoloLens or mobile devices to overlay annotations and instructions onto the real-world view.
- Increased Efficiency: Reduce travel costs and time spent on site by resolving issues remotely.
Product Overview
Product Overview
Microsoft Dynamics 365 Remote Assist is a mixed-reality application that allows frontline workers to share their first-person view with remote collaborators. This enables experts to provide real-time guidance and support, reducing the need for on-site visits and accelerating problem resolution.
This subscription is designed for businesses that need to empower their field service technicians, maintenance staff, or any frontline worker requiring immediate expert input. It integrates with Dynamics 365 Field Service and can be used on HoloLens devices or compatible mobile phones and tablets, fitting into existing operational workflows.
- Real-time Video Sharing: Transmit live video feeds from the frontline worker's device to remote experts.
- Annotation Tools: Remote experts can draw and annotate directly onto the frontline worker's view.
- Session Recording: Capture remote assistance sessions for training, quality assurance, or future reference.
- Cross-Platform Support: Works with Microsoft HoloLens, as well as iOS and Android mobile devices.
- Integration Capabilities: Connects with Dynamics 365 Field Service for streamlined work order management.
Empower your frontline teams with immediate expert support, reducing resolution times and operational costs.
What This Enables
Enable remote expert guidance for field technicians
Enable teams to connect with remote subject matter experts who can see what the technician sees and provide real-time visual guidance. This accelerates problem resolution and reduces the need for costly on-site expert visits.
Field service operations, equipment maintenance, remote troubleshooting, on-site technical support
Streamline complex assembly and repair processes
Streamline complex procedures by allowing remote experts to overlay instructions and annotations directly onto the technician's field of view. This ensures accuracy and efficiency during critical tasks.
Manufacturing assembly lines, complex equipment repair, remote diagnostics, quality control assistance
Automate knowledge transfer and training
Automate the transfer of specialized knowledge by recording remote assistance sessions. These recordings can serve as valuable training materials for new technicians, improving skill development.
Onboarding new staff, continuous technical training, knowledge base creation, skill gap reduction
Key Features
Mixed-reality annotations
Remote experts can draw and annotate directly onto the frontline worker's view, providing clear, visual instructions.
Real-time video and audio communication
Facilitates immediate, two-way communication, allowing for quick clarification and problem-solving.
HoloLens and mobile device support
Offers flexibility in deployment, allowing use on dedicated mixed-reality hardware or common mobile devices.
Session recording
Enables review of assistance sessions for training, quality assurance, and documentation purposes.
Dynamics 365 Field Service integration
Connects remote assistance directly to work orders, streamlining service management and record-keeping.
Industry Applications
Manufacturing & Industrial
Essential for remote support of complex machinery, assembly lines, and maintenance tasks, reducing downtime and travel costs for specialized technicians.
Healthcare & Life Sciences
Supports remote guidance for medical equipment maintenance and complex procedures, ensuring operational readiness and compliance with stringent service standards.
Energy & Utilities
Enables remote experts to guide field technicians through inspections, repairs, and maintenance of critical infrastructure, improving safety and response times.
Retail & Hospitality
Facilitates remote troubleshooting and support for point-of-sale systems, kitchen equipment, or facility maintenance, minimizing service disruptions.
Frequently Asked Questions
What hardware is required for Microsoft Dynamics 365 Remote Assist?
The application can be used on Microsoft HoloLens devices or compatible iOS and Android mobile phones and tablets. Remote experts can join sessions from any compatible device.
How does the monthly subscription work?
This is a subscription-based license billed monthly. It provides continuous access to the Dynamics 365 Remote Assist application and its features for the duration of the subscription.
Can remote experts see what the frontline worker sees?
Yes, the core functionality allows the frontline worker to share their real-time first-person view with remote experts, who can then provide guidance and annotations.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.