Microsoft Dynamics 365 Remote Assist 3-Year Subscription
This 3-year Microsoft Dynamics 365 Remote Assist subscription provides your business with advanced remote collaboration tools for field service operations, ensuring expert guidance is always available.
- Extended Coverage: Secure 3 years of uninterrupted access to Dynamics 365 Remote Assist, locking in your solution.
- Expert Collaboration: Empower your frontline workers with real-time, hands-free video calls and annotations from remote experts.
- Operational Efficiency: Reduce travel time and costs for expert support, leading to faster issue resolution and improved productivity.
- Enhanced Training: Facilitate on-the-job training and knowledge transfer by connecting less experienced staff with seasoned professionals.
Product Overview
Product Overview
Microsoft Dynamics 365 Remote Assist is a mixed reality application that allows frontline workers to share what they see and collaborate with remote experts in real-time. This 3-year subscription provides upfront payment for continuous access to the platform's capabilities, including live video sharing, annotation tools, and secure communication channels.
This solution is designed for businesses with field service operations, maintenance teams, or any scenario where on-site personnel require immediate expert guidance. It integrates with existing Dynamics 365 environments and can be deployed on compatible mixed reality devices, enhancing the efficiency and effectiveness of your technical workforce.
- Real-time Collaboration: Connect field technicians with remote experts instantly via high-definition video and audio.
- Interactive Annotations: Allow remote experts to draw and highlight on the technician's view to provide clear, visual instructions.
- Device Agnostic: Supports a range of compatible devices, including HoloLens, and mobile phones/tablets for broader accessibility.
- Secure Communication: Ensures all shared data and communication are protected within the Microsoft ecosystem.
- 3-Year Commitment: Provides long-term planning and cost predictability with a prepaid, multi-year license.
This 3-year prepaid subscription to Microsoft Dynamics 365 Remote Assist offers SMB and mid-market organizations a cost-effective and reliable way to enhance field service capabilities.
What This Enables
Enable remote expert guidance for field technicians
Enable teams to connect field technicians with remote subject matter experts for immediate, visual assistance. Streamline troubleshooting and repair processes by sharing live video feeds and interactive annotations directly from the job site.
field service operations, remote support, technical assistance, on-site problem solving, mobile workforce
Reduce travel time and costs for expert support
Organizations deploying this solution can significantly cut down on travel expenses and time associated with dispatching senior technicians or specialists to remote locations. Businesses can resolve issues faster, improving customer satisfaction and asset uptime.
distributed workforces, multi-site operations, geographically dispersed assets, cost-sensitive environments
Enhance on-the-job training and knowledge transfer
Teams managing a growing or evolving workforce can use this tool to facilitate effective on-the-job training. Less experienced staff can receive guided instruction from seasoned professionals in real-time, accelerating skill development and reducing errors.
staff onboarding, skills development, mentorship programs, operational consistency, knowledge retention
Key Features
Real-time video and audio calls
Allows for immediate visual and auditory communication between field staff and remote experts, facilitating quick understanding of issues.
Shared annotations and drawing tools
Enables remote experts to guide technicians by drawing directly on their field of view, providing clear, actionable instructions.
Compatibility with mixed reality devices and mobile
Provides flexibility in deployment, allowing various devices to be used for remote assistance, catering to different user needs and existing hardware.
Secure data sharing and communication
Ensures that sensitive operational data and communications are protected within Microsoft's secure cloud environment.
3-year prepaid subscription
Offers long-term cost predictability and uninterrupted service access, simplifying budget management for IT departments.
Industry Applications
Manufacturing & Industrial
Manufacturing facilities often require specialized technicians for complex machinery maintenance and repair, where remote expert guidance can prevent costly downtime and ensure safety compliance.
Healthcare & Life Sciences
Healthcare organizations can use remote assist for equipment maintenance and calibration, ensuring critical medical devices remain operational and compliant with healthcare regulations.
Energy & Utilities
Field technicians in the energy and utilities sector often work in remote or hazardous locations, benefiting from expert remote support to diagnose and resolve issues safely and efficiently.
Retail & Hospitality
Retail and hospitality businesses can utilize remote assist for troubleshooting point-of-sale systems, kitchen equipment, or facility maintenance, ensuring smooth operations and guest experiences.
Frequently Asked Questions
What hardware is required for Microsoft Dynamics 365 Remote Assist?
Dynamics 365 Remote Assist is compatible with Microsoft HoloLens devices, as well as smartphones and tablets running iOS or Android. The specific device choice depends on the user's role and the complexity of the task.
Can this subscription be used by multiple users within my organization?
Yes, the subscription is licensed per user. You can assign licenses to the number of users who require remote assistance capabilities within your organization.
How does this 3-year subscription benefit my business?
A 3-year prepaid subscription offers significant cost savings compared to monthly billing and provides budget certainty. It also ensures continuous access to the service without interruption for the duration of the term.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.