Microsoft Intune Remote Help Annual Commit - Secure Remote Support for Business Devices
Gain secure, year-long access to Microsoft Intune Remote Help for efficient IT support of your business devices.
- Secure Connections: Establish encrypted remote sessions to protect sensitive company data.
- Efficient Troubleshooting: Quickly diagnose and resolve end user issues without physical presence.
- Streamlined Support: Integrate with Intune for centralized device management and support.
- Annual Commitment: Benefit from predictable costs and continuous access to remote assistance.
Product Overview
Product Overview
Microsoft Intune Remote Help is an annual subscription service designed to provide IT professionals with secure, in-band remote assistance capabilities for their organization's devices. It enables authorized support personnel to connect to and control end-user devices, facilitating faster issue resolution and improved user productivity.
This solution is ideal for IT managers and support teams within small to enterprise-sized businesses who need to provide timely technical assistance to their employees. It integrates directly with Microsoft Intune, allowing for seamless management and deployment within existing IT infrastructure.
- Secure Remote Access: Provides encrypted connections for sensitive data protection.
- Enhanced Troubleshooting: Enables IT to view screens, share control, and resolve issues faster.
- Intune Integration: Leverages existing Intune policies for access control and deployment.
- User Productivity: Minimizes downtime by offering prompt and effective remote support.
- Annual Subscription: Offers cost predictability and continuous service availability.
Empower your IT team with secure, efficient remote support capabilities to keep your business operations running smoothly.
What This Enables
Enable Secure Remote Troubleshooting
Enable IT teams to securely connect to and control end-user devices for faster issue diagnosis and resolution. This minimizes downtime and ensures business continuity by providing immediate technical assistance.
endpoint management, remote workforce support, IT helpdesk operations, device troubleshooting
Streamline IT Support Operations
Streamline the delivery of IT support by integrating remote assistance directly into the Intune management console. This simplifies access control and deployment for support personnel.
centralized IT management, managed service delivery, proactive IT support, user onboarding
Automate Access Control for Support
Automate the process of granting and revoking remote access based on Intune policies and user roles. This ensures that only authorized personnel can access devices, enhancing security.
identity and access management, security policy enforcement, compliance management, privileged access
Key Features
Secure Remote Connections
Protect sensitive company data during remote support sessions through encrypted communication channels.
In-Band Remote Assistance
Provide support directly within the operating system, allowing for comprehensive troubleshooting without requiring special network configurations.
Intune Integration
Seamlessly manage remote help capabilities alongside other device management tasks within the Microsoft Intune portal.
Role-Based Access Control
Ensure only authorized IT personnel can initiate or receive remote help sessions, strengthening security posture.
Annual Subscription Model
Benefit from predictable budgeting and continuous availability of remote support services throughout the year.
Industry Applications
Finance & Insurance
Essential for maintaining secure and uninterrupted operations in a highly regulated sector requiring robust IT support for financial transactions and client data.
Healthcare & Life Sciences
Critical for ensuring patient care continuity by providing rapid IT support for medical devices and systems, while adhering to strict data privacy regulations.
Manufacturing & Industrial
Supports the operational technology (OT) and IT infrastructure in factories and industrial settings, minimizing downtime on production lines.
Legal & Professional Services
Enables law firms and professional service providers to maintain client confidentiality and operational efficiency through secure and prompt IT assistance.
Frequently Asked Questions
What is Microsoft Intune Remote Help?
Microsoft Intune Remote Help is a cloud service that provides secure, in-band remote assistance capabilities for IT support. It allows authorized personnel to connect to and control end-user devices for troubleshooting.
How does this integrate with Microsoft Intune?
It integrates directly with Microsoft Intune, allowing for centralized management, deployment, and access control of remote help sessions through the Intune portal.
Is this a per-user or per-device license?
This is an annual commit subscription, typically licensed per technician who will be providing remote assistance. Specific licensing details should be confirmed at the time of purchase.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.