Microsoft Intune Remote Help Annual Subscription
Gain secure, efficient remote IT support capabilities for your organization with the Microsoft Intune Remote Help annual subscription.
- Secure Access: Enables authorized IT staff to remotely connect to user devices for troubleshooting.
- Enhanced Productivity: Reduces downtime by allowing quick resolution of technical issues.
- Streamlined Support: Integrates with Intune for simplified device management and support.
- Cost Effective: Annual subscription model provides predictable IT support costs.
Product Overview
Product Overview
Microsoft Intune Remote Help is a cloud-based solution that provides secure remote assistance capabilities for IT support professionals. This annual subscription unlocks features that allow authorized personnel to connect to and control user devices, enabling efficient troubleshooting and issue resolution without requiring physical presence.
This platform license is designed for businesses that need to provide timely and effective IT support to their internal users. It integrates with Microsoft Intune, allowing IT teams to manage and support devices within their existing environment, ensuring compliance and operational continuity.
- Secure Remote Connections: Establish encrypted connections to user endpoints for support.
- Session Control: IT staff can view screens, share control, and transfer files during remote sessions.
- Intune Integration: Seamlessly works with devices managed by Microsoft Intune.
- User Consent: Requires explicit user permission before initiating a remote session.
- Audit Trails: Provides logs for remote assistance activities for compliance and review.
Empower your IT team with the tools they need to resolve issues quickly and efficiently, minimizing disruption to your business operations.
What This Enables
Enable Secure Remote Troubleshooting
Enable IT support teams to securely connect to and control end-user devices for diagnosing and resolving technical issues. This ensures prompt assistance, reducing user frustration and productivity loss.
Managed endpoints, Remote workforce, Hybrid work environments, IT helpdesk operations
Streamline Device Support Processes
Streamline the IT support workflow by integrating remote assistance directly with Microsoft Intune device management. This simplifies ticket resolution and reduces the need for manual interventions.
Intune managed devices, Centralized IT administration, Standardized support procedures
Automate Remote Assistance Initiation
Automate the process of initiating remote help sessions with user consent, ensuring a controlled and compliant support experience. This reduces the time IT spends on setup and increases efficiency.
User-initiated support requests, IT-managed device deployments, Compliance-focused IT environments
Key Features
Secure Remote Control and Screen Sharing
Allows IT staff to view and control user devices remotely, enabling faster and more accurate problem diagnosis and resolution.
Integration with Microsoft Intune
Provides a unified management experience for devices and support, simplifying IT administration and deployment.
User Consent Workflow
Ensures privacy and compliance by requiring explicit user permission before any remote session begins.
Annual Subscription Billing
Offers predictable budgeting and cost management for your IT support software needs.
Audit Logging
Maintains a record of remote assistance activities for security, compliance, and troubleshooting purposes.
Industry Applications
Finance & Insurance
Financial institutions require secure and reliable IT support to maintain operations and protect sensitive data, making remote assistance crucial for compliance and uptime.
Healthcare & Life Sciences
Healthcare organizations depend on uninterrupted IT systems for patient care and data management, necessitating efficient remote support to minimize disruptions.
Manufacturing & Industrial
Industrial environments often have dispersed workforces and critical operational technology that requires timely IT support to prevent production downtime.
Education & Research
Educational institutions support a large number of users and devices, requiring scalable and efficient remote support solutions to manage technical issues across campuses.
Frequently Asked Questions
What is Microsoft Intune Remote Help?
Microsoft Intune Remote Help is a cloud-based solution that provides secure remote assistance capabilities for IT support professionals. It allows authorized personnel to connect to and control user devices for troubleshooting and issue resolution.
Who is this license intended for?
This license is intended for businesses that need to provide IT support to their internal users. It is designed for IT support staff and help desk professionals who manage devices within their organization.
Does this license require Microsoft Intune?
Yes, Microsoft Intune Remote Help requires devices to be managed by Microsoft Intune to function. It is an add-on service that integrates with Intune.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.