Microsoft NCE Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on for Education
Empower educational institutions with 12,000 Intelligent Voicebot minutes annually for enhanced Dynamics 365 Customer Service.
- AI-Powered Conversations: Automate routine inquiries and provide instant support.
- Scalable Capacity: Secure 12,000 minutes for voicebot interactions annually.
- Education Focused: Benefit from specialized faculty pricing for academic use.
- Seamless Integration: Connects directly with your Dynamics 365 Customer Service environment.
Product Overview
Product Overview
This Microsoft Dynamics 365 Customer Service add-on provides 12,000 annual minutes for Intelligent Voicebot capabilities, specifically priced for education faculty. It enables automated voice interactions, freeing up human agents for more complex issues and improving overall customer service efficiency.
Designed for educational institutions, this solution integrates with Dynamics 365 Customer Service to offer AI-driven voice support. It is ideal for departments and faculty seeking to enhance student, staff, or external stakeholder engagement through automated, intelligent voice responses.
- Intelligent Voicebot Minutes: Access 12,000 minutes of AI-powered voice interaction annually.
- Dynamics 365 Integration: Native integration with Microsoft Dynamics 365 Customer Service.
- Education Faculty Pricing: Special annual commitment pricing tailored for academic institutions.
- Automated Support: Handle common queries and tasks via voice, reducing agent workload.
- Enhanced Engagement: Provide immediate and consistent voice support to users.
Elevate your institution's support capabilities with intelligent voice automation at a specialized price.
What This Enables
Automate Student Inquiries
Enable teams to automate responses to frequently asked student questions regarding admissions, course registration, or campus services. Streamline support operations by providing instant, 24/7 voice assistance.
Higher Education, K-12 Education, Online Learning Platforms, Research Institutions
Streamline Faculty Support
Automate routine administrative tasks and provide faculty with quick access to information or support resources. Empower faculty to manage inquiries efficiently without extensive human intervention.
University Departments, Research Labs, Academic Administration, Faculty Support Services
Enhance Alumni and Donor Relations
Provide automated voice channels for alumni engagement, donation inquiries, or event information. Improve communication and responsiveness to external stakeholders.
Alumni Associations, University Foundations, Development Offices, Public Relations
Key Features
12,000 Annual Voicebot Minutes
Provides a significant volume of automated voice interactions to handle a large number of inquiries throughout the year.
Intelligent Voicebot Technology
Utilizes AI to understand and respond to spoken queries, offering a more natural and efficient user experience.
Dynamics 365 Customer Service Integration
Works seamlessly with your existing Microsoft Dynamics 365 Customer Service platform for unified data and workflows.
Education Faculty Pricing
Offers cost savings specifically for academic institutions, making advanced AI support more accessible.
Annual Commitment
Secures your service capacity and pricing for a full year, enabling predictable budgeting and planning.
Industry Applications
Education & Research
Specifically designed with faculty pricing to enhance support and engagement within academic institutions.
Government & Public Sector
Can be utilized by public service organizations to automate citizen inquiries and improve accessibility of information.
Healthcare & Life Sciences
Suitable for healthcare providers to manage appointment inquiries, patient support, and information dissemination.
Non-Profit
Enables non-profits to automate donor inquiries, volunteer coordination, and service recipient support.
Frequently Asked Questions
What is the Intelligent Voicebot Minutes Add-on?
This is a subscription that provides a set number of minutes per year for using AI-powered voicebots within Microsoft Dynamics 365 Customer Service. It allows for automated voice interactions with your customers or stakeholders.
Who is eligible for the Education Faculty Pricing?
This pricing is intended for educational institutions, including faculty and staff, using Dynamics 365 Customer Service for academic purposes. Specific eligibility may be confirmed at the time of purchase.
How are the voicebot minutes used?
The minutes are consumed when the voicebot actively engages in a conversation with a user. This includes understanding spoken input and generating spoken responses, effectively handling inquiries or tasks.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.