Microsoft Solgari Customer Engagement for Teams Digital Channels Add-On
The Microsoft Solgari Customer Engagement for Teams Digital Channels Add-On provides annual access to advanced communication tools, enabling richer customer interactions directly within Teams.
- Extended Communication Channels: Access to digital channels like SMS and chat for broader customer reach.
- Integrated Team Collaboration: Seamlessly manage customer conversations within the familiar Microsoft Teams environment.
- Annual Subscription Value: Secure predictable costs and continuous access to the latest digital engagement features for a full year.
- Enhanced Customer Service: Improve response times and customer satisfaction by centralizing digital interactions.
Product Overview
Product Overview
This is an annual subscription license for Microsoft Solgari Customer Engagement for Teams, specifically the Digital Channels Add-On. It unlocks capabilities for businesses to integrate and manage customer communications across various digital platforms directly through Microsoft Teams, enhancing service delivery and engagement.
This solution is designed for IT Managers and IT Professionals within SMB and mid-market organizations who utilize Microsoft Teams for internal collaboration and are looking to extend its functionality to external customer interactions. It fits into existing Microsoft 365 and Teams deployments, providing a unified platform for customer engagement.
- Digital Channel Integration: Connect SMS, web chat, and social media messaging directly into Teams.
- Unified Conversation Management: Handle all digital customer interactions from a single interface within Teams.
- Team Collaboration Tools: Facilitate internal team collaboration on customer issues and inquiries.
- Reporting and Analytics: Gain insights into digital channel performance and customer interaction trends.
- Annual Licensing: Provides a 12-month subscription for continuous access and predictable budgeting.
This annual add-on is ideal for SMB and mid-market teams seeking to centralize digital customer communications and boost team efficiency within their existing Microsoft Teams environment.
What This Enables
Enable Digital Customer Communication
Enable teams to manage customer inquiries received via SMS and web chat directly within Microsoft Teams. This allows for faster response times and more efficient handling of customer needs.
cloud-based collaboration, unified communications, customer support operations, remote workforce enablement
Streamline Support Workflows
Streamline customer support workflows by centralizing digital conversations in a familiar interface. Agents can collaborate internally on complex issues without leaving Teams.
integrated communication platforms, team collaboration software, business process optimization, customer service enhancement
Automate Customer Outreach
Automate customer outreach and engagement through integrated digital channels. This facilitates proactive communication and information sharing with customers.
digital transformation initiatives, customer relationship management, communication channel integration, business process automation
Key Features
Digital Channel Integration (SMS, Web Chat)
Expand customer reach and communication options by integrating popular digital channels directly into Microsoft Teams.
Unified Conversation Management
Improve agent efficiency and customer experience by managing all digital interactions from a single, familiar Teams interface.
Team Collaboration within Conversations
Enhance problem-solving and service quality by enabling seamless internal collaboration among team members on customer inquiries.
Annual Subscription Model
Ensure predictable budgeting and continuous access to the latest features for 12 months, simplifying IT management.
Microsoft Teams Integration
Leverage existing investments in Microsoft Teams and Microsoft 365 for a cohesive and integrated communication and collaboration environment.
Industry Applications
Finance & Insurance
Financial and insurance companies require secure and efficient communication channels to manage client inquiries, policy updates, and claims processing, making integrated digital channels valuable for customer service.
Healthcare & Life Sciences
Healthcare providers need compliant and accessible ways to communicate with patients regarding appointments, test results, and general inquiries, where digital channels can improve patient engagement and reduce administrative load.
Retail & Hospitality
Retail and hospitality businesses can use digital channels to manage customer service requests, booking inquiries, and order updates, enhancing the customer experience and operational efficiency.
Legal & Professional Services
Law firms and professional service providers can benefit from secure and organized digital communication for client updates, document sharing coordination, and appointment scheduling, improving client relations.
Frequently Asked Questions
What are digital channels in this context?
Digital channels refer to communication methods like SMS text messaging and web chat that customers can use to interact with your business. This add-on integrates these channels into Microsoft Teams.
Does this license require additional hardware?
This is a software license and subscription. It leverages your existing Microsoft Teams and Microsoft 365 infrastructure. No additional hardware is typically required for the software functionality itself.
How does this differ from standard Microsoft Teams calling?
Standard Teams calling focuses on voice and video calls. This add-on specifically enhances capabilities for managing text-based digital communications like SMS and web chat, integrating them into the Teams workflow for customer engagement.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.