Microsoft Solgari Customer Engagement for Teams Digital Channels Add-on
The Microsoft Solgari Customer Engagement for Teams Digital Channels Add-on provides enhanced communication capabilities, enabling your business to connect with customers through various digital touchpoints directly within Teams.
- Extended Communication Channels: Access to SMS, WhatsApp, and social media messaging integrated directly into Microsoft Teams.
- Unified Customer View: Consolidate customer interactions from multiple digital channels into a single, manageable interface.
- Improved Agent Productivity: Empower customer service teams to handle inquiries more efficiently without switching applications.
- Scalable Solution: Easily add or remove digital channels as your business needs evolve, ensuring flexibility and cost-effectiveness.
Product Overview
Product Overview
This Microsoft Solgari Customer Engagement for Teams Digital Channels Add-on is a software license that extends the capabilities of Microsoft Teams by integrating various digital communication channels. It allows businesses to manage customer interactions via SMS, WhatsApp, and social media directly within their familiar Teams environment, enhancing customer service and engagement.
This solution is designed for IT Managers and Business Owners in SMB and mid-market companies who utilize Microsoft Teams for internal collaboration and are looking to centralize their external customer communications. It fits into an existing Microsoft 365 or Teams deployment, providing a unified platform for customer service operations.
- Integrated Digital Channels: Connect with customers via SMS, WhatsApp, and social media directly within Microsoft Teams.
- Centralized Communication Hub: Manage all digital customer interactions from a single, intuitive interface.
- Enhanced Agent Efficiency: Reduce context switching and improve response times by keeping customer service within Teams.
- Streamlined Workflows: Automate and simplify customer engagement processes for greater operational efficiency.
- Microsoft Teams Native Experience: Leverage the familiar Teams interface for a seamless user experience.
Empower your customer-facing teams with unified digital communication tools directly within Microsoft Teams, offering an efficient and integrated customer engagement experience.
What This Enables
Enable omnichannel customer support within Teams
Enable teams to manage customer inquiries from SMS, WhatsApp, and social media directly within their Microsoft Teams interface. This consolidates communication channels, reducing response times and improving customer satisfaction.
businesses using Microsoft Teams, customer service departments, remote support teams, organizations seeking unified communications
Streamline customer outreach and engagement
Streamline proactive customer outreach and engagement by enabling agents to initiate conversations via SMS or WhatsApp from within Teams. This facilitates personalized communication and timely updates to customers.
sales teams, marketing departments, customer success managers, businesses with active customer communication needs
Automate customer service workflows
Automate routine customer service workflows by integrating digital channel responses with existing Teams-based processes. This allows for quicker resolution of common queries and frees up agents for more complex issues.
organizations with high-volume customer interactions, businesses seeking operational efficiency, IT departments managing communication platforms
Key Features
Direct integration with Microsoft Teams
Eliminates the need for separate applications, centralizing customer service within a familiar interface and improving agent efficiency.
Support for SMS, WhatsApp, and social media messaging
Allows businesses to connect with customers across their preferred digital channels, enhancing reach and engagement.
Unified conversation history
Provides a single view of all customer interactions, enabling better context and personalized service.
Real-time agent collaboration
Facilitates seamless communication between agents and subject matter experts within Teams to resolve customer issues faster.
Scalable licensing model
Enables businesses to adapt their communication capabilities to meet evolving customer demands and operational growth.
Industry Applications
Finance & Insurance
Financial institutions require secure and compliant communication channels to interact with clients regarding accounts, policy updates, and support, making integrated digital channels essential for efficient service delivery.
Healthcare & Life Sciences
Healthcare providers need to communicate appointment reminders, test results, and patient support information efficiently and securely, benefiting from the direct integration into existing communication workflows.
Retail & Hospitality
Retailers and hospitality businesses can enhance customer experience by providing quick support, order updates, and booking confirmations through integrated digital channels accessible via their Teams platform.
Legal & Professional Services
Law firms and professional service providers can improve client communication for scheduling, document sharing, and general inquiries, ensuring timely and organized client interactions.
Frequently Asked Questions
What is the Solgari Customer Engagement for Teams Digital Channels Add-on?
It is a software license that integrates popular digital communication channels like SMS and WhatsApp directly into Microsoft Teams, allowing businesses to manage customer interactions within their existing collaboration platform.
Who is this add-on intended for?
This add-on is designed for SMB and mid-market companies that use Microsoft Teams and want to enhance their customer service capabilities by unifying digital communications.
What are the benefits of using this add-on?
Key benefits include improved agent productivity, streamlined customer communication, a unified view of interactions, and enhanced customer satisfaction by meeting customers on their preferred digital channels.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.