Microsoft Solgari Customer Engagement for Teams Lite Add-On
The Microsoft Solgari Customer Engagement for Teams Lite Add-On provides essential tools to enhance your team's communication and customer interactions within Microsoft Teams for a full year.
- Annual Subscription: Provides continuous access to enhanced customer engagement features for 12 months.
- Teams Integration: Seamlessly embeds advanced communication capabilities directly into your Microsoft Teams environment.
- Lite Functionality: Offers core customer engagement features suitable for businesses needing focused improvements.
- Microsoft Ecosystem: Extends the power of Microsoft Teams with specialized Solgari solutions.
Product Overview
Product Overview
This is an annual subscription license for the Microsoft Solgari Customer Engagement for Teams Lite Add-On. It provides specific functionalities designed to improve how your business interacts with customers directly through the Microsoft Teams platform.
This add-on is ideal for IT Managers and Business Owners in SMB and mid-market companies who utilize Microsoft Teams for daily operations and seek to enhance their customer engagement strategies without significant overhead.
- Enhanced Communication: Unlock new ways to communicate with clients and stakeholders directly within Teams.
- Streamlined Workflows: Integrate customer engagement processes into your existing Teams collaboration environment.
- Annual Licensing: Secure a full year of access to these specialized features, ensuring continuity and predictable budgeting.
- Microsoft Teams Native: Operates as an add-on, maintaining a familiar user interface and workflow.
- Focused Engagement Tools: Provides core capabilities for managing customer interactions efficiently.
This annual add-on is the right choice for SMB and mid-market teams looking to boost customer engagement within their familiar Microsoft Teams environment.
What This Enables
Enable richer customer conversations in Teams
Enable teams to manage customer inquiries and conversations more effectively by integrating specialized engagement tools directly into Microsoft Teams. This allows for centralized communication tracking and improved response times.
cloud-based collaboration, hybrid work environments, unified communications, business process integration
Streamline client communication workflows
Streamline the process of communicating with clients by embedding Solgari's engagement features into the Teams interface. This reduces the need to switch between multiple applications, improving overall team productivity.
remote workforce management, digital transformation initiatives, cross-functional team collaboration, customer service operations
Automate customer interaction tracking
Automate the logging and tracking of customer interactions that occur within Microsoft Teams, ensuring a clear record for follow-up and analysis. This helps maintain compliance and provides valuable insights into customer engagement.
compliance-driven operations, data-centric decision making, managed service delivery, internal process optimization
Key Features
Microsoft Teams Integration
Access advanced customer engagement tools directly within your familiar Microsoft Teams environment, reducing context switching and improving workflow efficiency.
Annual Subscription Term
Secure a full year of access to enhanced communication features, providing predictable costs and continuous service for your business operations.
Lite Engagement Functionality
Gain core capabilities for managing customer interactions, suitable for businesses that need focused improvements without the complexity of enterprise-level solutions.
Centralized Communication
Consolidate customer conversations within Teams, creating a single point of reference for all client interactions and improving team coordination.
Improved Response Times
Facilitate quicker responses to customer inquiries by having engagement tools readily available within the Teams platform, enhancing customer satisfaction.
Industry Applications
Finance & Insurance
Financial services and insurance companies require secure and compliant communication channels to manage client interactions and sensitive data, which this add-on can help facilitate within Teams.
Legal & Professional Services
Law firms and professional service providers need efficient and trackable client communication methods to manage cases and client relationships, benefiting from integrated tools in their collaboration platform.
Healthcare & Life Sciences
Healthcare organizations can utilize enhanced communication tools within Teams to streamline patient outreach and internal coordination, provided they adhere to strict privacy regulations like HIPAA.
Retail & Hospitality
Businesses in retail and hospitality can improve customer service and internal coordination for service delivery by integrating engagement tools into their Teams environment.
Frequently Asked Questions
What is the Solgari Customer Engagement for Teams Lite Add-On?
It is an annual software license that enhances Microsoft Teams with specific tools for customer communication and engagement. The 'Lite' version offers core functionalities suitable for many business needs.
Who is this add-on intended for?
This add-on is designed for SMB and mid-market businesses that use Microsoft Teams for their daily operations and want to improve how they interact with their customers.
What is the benefit of an annual subscription?
An annual subscription ensures continuous access to the features for a full year, offering budget predictability and uninterrupted service for your customer engagement efforts.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.