Nokia Premium Support - CAO/Level 2/NOC
This Nokia Premium Support subscription provides essential Level 2 and NOC support for your core network operations, ensuring rapid issue resolution and continuous service availability.
- 24/7 Expert Access: Gain immediate access to Nokia's certified technical support engineers for critical network issues.
- Rapid Response Times: Benefit from guaranteed response times for high-priority incidents, minimizing downtime.
- Proactive Monitoring: Receive continuous network oversight and early detection of potential problems through the Network Operations Center (NOC).
- Compliance Assurance: Maintain regulatory compliance and operational integrity with consistent, high-quality support.
Product Overview
Product Overview
This Nokia Premium Support subscription, identified by SKU SSMPSSLA1006, provides advanced technical assistance and Network Operations Center (NOC) services for your Nokia platform. It ensures your critical network functions are monitored and supported at a Level 2 capacity, offering a vital lifeline for maintaining operational continuity and performance.
Designed for IT Managers and IT Professionals within SMB and mid-market organizations, this service integrates directly into your existing IT infrastructure. It acts as an extension of your internal IT team, providing specialized expertise and proactive monitoring for your Nokia deployments, whether they are core to your business operations or a critical component of your service delivery.
- Enhanced Technical Expertise: Access to Level 2 engineers for in-depth troubleshooting and problem resolution.
- 24/7 Network Monitoring: Continuous oversight by a dedicated NOC to detect and address issues proactively.
- Priority Incident Management: Expedited support for critical events to restore service quickly.
- Software & Platform Updates: Entitlement to necessary software patches and updates to maintain system health.
- Performance Optimization: Guidance and support to ensure your Nokia platform operates at peak efficiency.
This Nokia Premium Support is the ideal solution for businesses seeking enterprise-grade network support without the overhead of extensive internal staffing.
What This Enables
Access to Expert Level 2 Support
Access to certified Nokia engineers for in-depth troubleshooting and resolution of complex network issues. This ensures that your critical infrastructure is managed by specialists, minimizing the impact of technical challenges.
core network infrastructure, business-critical applications, IT operations continuity, technology lifecycle management
24/7 Network Operations Center Monitoring
Benefit from continuous, proactive monitoring of your Nokia network by a dedicated NOC. This enables early detection of potential problems and immediate response to security threats or performance anomalies.
high-availability environments, remote site management, IT service level agreements, operational efficiency
Guaranteed Incident Response Times
Receive prioritized support with guaranteed response times for critical incidents, ensuring that your network issues are addressed swiftly. This minimizes potential business disruption and maintains service levels.
revenue-generating systems, customer-facing services, regulatory compliance, business continuity planning
Key Features
Level 2 Technical Support
Resolve complex network issues efficiently with expert assistance, reducing downtime and operational impact.
24/7 NOC Monitoring
Proactively identify and address potential network problems, ensuring continuous service availability and performance.
Priority Incident Management
Minimize business disruption by receiving rapid response and resolution for critical network events.
Software Updates and Patches
Maintain system security and stability by staying current with the latest software releases from Nokia.
Performance Optimization Guidance
Ensure your Nokia platform operates at peak efficiency, supporting your business objectives.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable and secure network operations to comply with strict regulatory standards and ensure uninterrupted service for critical transactions.
Healthcare & Life Sciences
Healthcare providers depend on constant network availability for patient care systems and sensitive data management, necessitating robust support and rapid issue resolution.
Manufacturing & Industrial
Industrial operations rely on network stability for production lines and supply chain management, where downtime can lead to significant financial losses and operational disruptions.
Government & Public Sector
Public sector agencies need secure and dependable network infrastructure to deliver essential services, often with stringent uptime requirements and data protection mandates.
Frequently Asked Questions
What is the primary benefit of Nokia Premium Support?
Nokia Premium Support provides 24/7 access to expert Level 2 engineers and NOC monitoring, ensuring rapid resolution of critical issues and maintaining the continuous operation of your network infrastructure.
What types of issues does this support cover?
This support covers a wide range of technical issues related to your Nokia platform, including performance problems, configuration errors, and hardware-related diagnostics, escalated to Level 2 expertise.
How does the NOC monitoring work?
The Network Operations Center (NOC) continuously monitors your Nokia network for anomalies, potential threats, or performance degradation, enabling proactive intervention before issues impact your business.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.