Sophos XGS 88 Enhanced to Enhanced Plus Support Upgrade
Elevate your Sophos XGS 88 security with an upgrade to Enhanced Plus support for 59 months, providing advanced protection and rapid incident response.
- Extended Coverage: Access to Sophos's latest security intelligence and firmware updates for your XGS 88 firewall.
- Priority Response: Guaranteed faster response times from Sophos support engineers during critical security events.
- Hardware Replacement: Coverage for hardware failures, ensuring minimal disruption to your network operations.
- Expert Assistance: Entitlement to direct technical support for configuration, troubleshooting, and security best practices.
Product Overview
Product Overview
This offering upgrades your existing Sophos XGS 88 firewall's support plan from Enhanced to Enhanced Plus for a duration of 59 months. Enhanced Plus support provides a higher tier of service, including faster response times, advanced threat intelligence, and comprehensive hardware support, ensuring your network perimeter remains secure and operational.
This service is designed for small to mid-market businesses that rely on their IT infrastructure for daily operations. It is ideal for IT Managers or IT Professionals responsible for maintaining network security and uptime, fitting seamlessly into environments with on-premises or hybrid network architectures.
- Advanced Threat Protection: Gain access to Sophos's most current threat intelligence feeds and security updates.
- Rapid Incident Resolution: Benefit from expedited support for critical security incidents and network issues.
- Proactive Hardware Support: Ensure business continuity with coverage for hardware malfunctions and timely replacement.
- Dedicated Technical Expertise: Receive direct assistance from Sophos specialists for complex configuration and troubleshooting.
- Extended Service Duration: Secure your network security posture with a long-term support commitment of 59 months.
Secure your business network with this essential upgrade, providing peace of mind and advanced protection for your Sophos XGS 88 firewall.
What This Solves
Access to Advanced Security Intelligence
Enable teams to stay ahead of emerging threats with continuous updates to Sophos's threat intelligence. This ensures your firewall is equipped to detect and block the latest malware, ransomware, and zero-day exploits.
on-premises network security, perimeter defense, business continuity planning, threat mitigation
Coverage for Hardware Failures
Protection against unexpected hardware malfunctions with expedited replacement services. This minimizes network downtime and ensures your business operations can continue uninterrupted.
critical infrastructure protection, business uptime assurance, risk management, operational resilience
Entitlement to Priority Technical Support
Gain access to dedicated Sophos support engineers for faster resolution of critical security incidents and complex configuration issues. This ensures your IT team receives expert assistance when it matters most.
IT support escalation, network troubleshooting, security incident response, operational efficiency
Key Features
59-Month Service Duration
Provides long-term security assurance and budget predictability for your firewall support.
Enhanced Plus Support Level
Guarantees faster response times and higher priority for critical support cases.
Access to Firmware Updates
Ensures your firewall is protected against the latest threats with up-to-date software.
Hardware Replacement Service
Minimizes downtime by providing timely replacement of faulty firewall hardware.
Expert Technical Assistance
Offers direct access to Sophos specialists for complex troubleshooting and configuration guidance.
Industry Applications
Finance & Insurance
This sector requires stringent security and high availability to protect sensitive financial data and comply with regulations like PCI DSS and SOX, making advanced firewall support essential.
Healthcare & Life Sciences
Healthcare organizations must safeguard patient data (PHI) under HIPAA, necessitating robust security and rapid support to prevent breaches and ensure continuous access to critical systems.
Manufacturing & Industrial
Industrial environments increasingly rely on connected systems, demanding secure networks to prevent operational disruptions and protect intellectual property, with minimal tolerance for downtime.
Legal & Professional Services
Firms handle confidential client information and require secure, reliable network access to maintain client trust and comply with data privacy laws, making advanced security support a priority.
Frequently Asked Questions
What is the difference between Enhanced and Enhanced Plus support?
Enhanced Plus support offers a higher level of service, typically including faster response times, more direct access to senior engineers, and potentially broader coverage for issues compared to Enhanced support.
Does this upgrade include new hardware?
This is a support contract upgrade. It covers hardware replacement in case of failure but does not include the initial purchase of the Sophos XGS 88 firewall itself.
How long does it take to receive a replacement unit?
Response and replacement times are subject to Sophos's service level agreements for Enhanced Plus support and your location. Specific details are outlined in the support contract documentation.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.