Trend Micro TXONE EDGEIPS STD 103F FIBER-SM HW Support
Maintain uninterrupted network security with Trend Micro Edge IPS hardware support, providing 1-year standard coverage for your critical infrastructure.
- Access to: Expert technical support for hardware issues, minimizing downtime.
- Coverage for: Hardware malfunctions and component failures, ensuring operational continuity.
- Protection against: Extended periods of network vulnerability due to hardware defects.
- Entitlement to: Timely hardware replacement or repair services as needed.
Product Overview
Product Overview
This is a standard 1-year hardware support contract for the Trend Micro TXONE EDGEIPS STD 103F device, specifically designed for fiber optic network connections. It ensures that your edge intrusion prevention system hardware remains operational and supported by the manufacturer.
This support contract is ideal for IT Managers and IT Professionals in SMB and mid-market companies who rely on the Trend Micro Edge IPS for network security. It integrates directly with the hardware, providing a safety net against unexpected failures and ensuring the integrity of your network perimeter.
- Hardware Support: Direct manufacturer support for the physical Edge IPS appliance.
- Standard Coverage: Includes normal hardware support for a 1-year term.
- Fiber Optic Focus: Tailored for the 103F model with fiber optic interfaces.
- Downtime Mitigation: Reduces the risk of extended outages due to hardware issues.
- Operational Assurance: Guarantees access to necessary hardware repair or replacement.
Ensure your network's edge security remains robust with dedicated hardware support, offering peace of mind for your business operations.
What This Enables
Hardware Failure and Replacement Coverage
Coverage for unexpected hardware malfunctions and component failures within the Trend Micro Edge IPS appliance. This ensures that your network security remains operational without extended periods of vulnerability.
On-premises network deployments, dedicated security appliances, business continuity planning, IT infrastructure management
Extended Operational Uptime Assurance
Protection against prolonged network disruptions caused by hardware defects or failures in your edge security device. This contract guarantees access to manufacturer support for timely resolution.
Critical infrastructure protection, risk mitigation strategies, IT asset lifecycle management, business process integrity
Access to Manufacturer Technical Expertise
Entitlement to direct technical support from Trend Micro for hardware-related issues. This ensures that your IT team receives expert assistance for diagnosing and resolving hardware problems efficiently.
Network security operations, IT support escalation, specialized hardware management, vendor-specific solutions
Key Features
1-Year Standard Hardware Support
Ensures your Trend Micro Edge IPS hardware is covered by manufacturer support for a full year, providing peace of mind.
Direct Manufacturer Support
Provides access to Trend Micro's specialized technical expertise for efficient hardware issue resolution.
Fiber Optic Interface Support
Specifically designed for the 103F model, ensuring compatibility and support for your fiber network connections.
Downtime Reduction
Minimizes the risk of extended network outages due to hardware failures, maintaining business continuity.
Predictable IT Expenses
Offers a fixed cost for hardware support, aiding in budget management and avoiding unexpected repair bills.
Industry Applications
Finance & Insurance
Financial institutions require highly reliable network security to protect sensitive data and maintain compliance with strict regulations like PCI DSS and SOX.
Healthcare & Life Sciences
Healthcare organizations must secure patient data (PHI) under HIPAA, demanding robust and consistently available network security solutions to prevent breaches.
Manufacturing & Industrial
Industrial control systems and operational technology networks in manufacturing require secure perimeters to prevent disruptions and protect against cyber threats impacting production.
Legal & Professional Services
Law firms and professional services handle confidential client information, necessitating strong security measures to ensure data privacy and maintain client trust.
Frequently Asked Questions
What is covered under this support contract?
This contract covers standard hardware support for the Trend Micro TXONE EDGEIPS STD 103F appliance for a 1-year term. It includes manufacturer support for hardware malfunctions and component failures.
What is not covered?
This contract typically does not cover software issues, accidental damage, or damage resulting from improper installation or use. Please refer to the specific terms and conditions for a complete list.
How do I initiate a support request?
Support requests are initiated through Zent Networks' support portal or by contacting our support team, who will then liaise with the manufacturer as needed. Specific procedures will be provided upon purchase.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.