Trend Micro TXONE EDGEIPS STD 103F FIBER-SM HW NORMAL 1+ RENEW
Maintain uninterrupted network security with Trend Micro TXONE EDGEIPS hardware support, ensuring critical protection for your business infrastructure.
- Coverage for Hardware Failures: Access to replacement or repair for the Trend Micro TXONE EDGEIPS hardware, minimizing operational downtime.
- Expedited Support Response: Coverage for prompt technical assistance to diagnose and resolve hardware-related issues affecting network performance.
- Extended Hardware Lifespan: Protection against unexpected hardware malfunctions, ensuring the longevity and reliability of your edge security solution.
- Entitlement to Manufacturer Updates: Access to necessary firmware or hardware revisions as part of the support contract for optimal device function.
Product Overview
Product Overview
This is a hardware support and renewal contract for the Trend Micro TXONE EDGEIPS STD 103F FIBER-SM appliance. It provides essential coverage to ensure the physical security device operates reliably and is maintained throughout its service life.
Business Owners, IT Managers, and IT Professionals in SMB and mid-market companies utilize this contract to safeguard their network edge. It integrates with existing network security stacks, providing a critical layer of defense against threats at the perimeter.
- Hardware Assurance: Guarantees the physical integrity and operational status of your edge intrusion prevention system.
- Minimized Downtime: Ensures rapid response and resolution for hardware faults, preventing security gaps.
- Predictable Costs: Provides a fixed cost for hardware support, simplifying IT budget management.
- Manufacturer Expertise: Access to Trend Micro's specialized knowledge for hardware troubleshooting and maintenance.
- Business Continuity: Protects against disruptions caused by hardware failure, maintaining secure network access.
This hardware support contract is the right choice for SMB and mid-market teams seeking reliable protection and predictable costs for their critical network security appliance.
What This Enables
Hardware Failure and Replacement Coverage
Coverage for unexpected hardware malfunctions of the Trend Micro TXONE EDGEIPS appliance. This ensures that any component failure is addressed promptly to restore full security functionality.
On-premises network infrastructure, dedicated security appliances, business-critical network perimeter
Expedited Technical Support for Hardware Issues
Access to manufacturer-level technical support for diagnosing and resolving hardware-related problems. This minimizes the time your security appliance is offline or performing sub-optimally.
Network security operations, business continuity planning, IT infrastructure management
Protection Against Operational Disruptions
Protection against business disruptions caused by hardware failure of the edge security device. This contract ensures continuity of network security services.
Network edge security, business-critical network services, IT asset lifecycle management
Key Features
Hardware Support Contract
Ensures the physical Trend Micro TXONE EDGEIPS appliance is covered against failure, providing peace of mind.
Renewal Term
Maintains continuous protection and support for your existing security hardware investment.
Manufacturer-Specific Support
Provides access to Trend Micro's expertise for hardware troubleshooting and resolution.
FIBER-SM Hardware
Specific support for the fiber optic interface hardware, ensuring reliable connectivity.
STD 103F Model
Targeted support for the specific model, ensuring compatibility and correct maintenance procedures.
Industry Applications
Finance & Insurance
Financial institutions require robust, uninterrupted network security to protect sensitive customer data and comply with strict regulatory requirements like PCI DSS and GLBA.
Healthcare & Life Sciences
Healthcare providers must maintain continuous network security to safeguard Protected Health Information (PHI) and comply with HIPAA regulations, where any downtime can have severe consequences.
Manufacturing & Industrial
Industrial environments rely on secure and stable network operations for production lines and supply chain management, where hardware failures can halt critical processes.
Legal & Professional Services
Law firms and professional services organizations handle highly confidential client data and require consistent, secure network access to operate efficiently and meet client confidentiality obligations.
Frequently Asked Questions
What is covered by this Trend Micro support contract?
This contract covers hardware support for the Trend Micro TXONE EDGEIPS STD 103F FIBER-SM appliance. It ensures that the physical device is maintained and supported by the manufacturer.
What is the duration of this renewal?
This is a standard renewal contract, typically for a one-year term, ensuring continuous support for your hardware.
What happens if the hardware fails?
Upon hardware failure, you can engage Trend Micro support as outlined in the contract terms. This typically involves troubleshooting and potential repair or replacement of the faulty hardware.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.