Veeam Availability Suite Basic Maintenance
Maintain the optimal performance and support for your Veeam Availability Suite with monthly basic maintenance, ensuring critical data protection.
- Coverage for Software Updates: Access to the latest patches and minor version updates to keep your Veeam environment secure and functional.
- Technical Support Access: Coverage for basic technical assistance to resolve common issues and ensure system stability.
- Protection Against Outages: Protection against potential disruptions by ensuring your data protection software is up-to-date and supported.
- Entitlement to Bug Fixes: Entitlement to critical bug fixes that maintain the integrity and reliability of your Veeam Data Platform.
Product Overview
Product Overview
This is a monthly coterminous basic maintenance subscription for Veeam Availability Suite, providing essential support and updates for your data protection software.
Designed for IT Managers and IT Professionals in SMB and mid-market companies, this maintenance plan ensures their Veeam environment remains operational and supported within their existing IT infrastructure.
- Continuous Software Updates: Receive regular patches and minor version updates to enhance security and performance.
- Basic Technical Support: Access to Veeam's support resources for troubleshooting and issue resolution.
- Bug Fixes and Patches: Ensure system stability with timely delivery of bug fixes and critical patches.
- Extended Software Lifespan: Maintain the reliability and functionality of your Veeam software over its lifecycle.
- Cost-Effective Maintenance: Predictable monthly billing for essential software upkeep.
This monthly maintenance plan offers essential support and updates, making it an ideal choice for SMB and mid-market teams managing their data protection.
What This Enables
Access to Software Updates and Patches
Access to the latest software updates and patches ensures your Veeam Availability Suite remains secure and performs optimally. This prevents vulnerabilities and maintains system stability for uninterrupted data protection.
on-premises deployments, virtualized environments, hybrid cloud setups, business continuity planning
Coverage for Technical Assistance
Coverage for basic technical support provides your IT team with access to Veeam's expertise for resolving common issues. This minimizes downtime and ensures your data protection strategy remains effective.
business-critical applications, server room management, IT department operations, disaster recovery readiness
Protection Against Software Degradation
Protection against potential software degradation or performance issues is provided through regular updates and bug fixes. This ensures the reliability of your backups and recovery processes.
data integrity assurance, regulatory compliance adherence, operational efficiency, risk mitigation
Key Features
Monthly Subscription Billing
Provides predictable operational expenses for essential software maintenance.
Access to Minor Version Updates
Keeps your Veeam Availability Suite current with the latest features and improvements.
Basic Technical Support
Offers a safety net for resolving common software-related issues without significant delays.
Bug Fixes and Patches
Ensures the stability and reliability of your data protection software.
Vendor-Provided Updates
Guarantees that updates are from the original software vendor, maintaining compatibility and support.
Industry Applications
Finance & Insurance
Financial institutions require robust data protection and rapid recovery to meet strict regulatory compliance and ensure business continuity for sensitive client data.
Healthcare & Life Sciences
Healthcare providers must maintain continuous access to patient records and comply with HIPAA regulations, making reliable data backup and recovery paramount.
Legal & Professional Services
Law firms and professional services handle confidential client information and require secure, compliant data management and disaster recovery capabilities.
Manufacturing & Industrial
Manufacturers depend on operational uptime and data integrity for production systems, supply chain management, and compliance with industry standards.
Frequently Asked Questions
What is coterminous maintenance?
Coterminous maintenance means that the maintenance contract for your software aligns with the original purchase date or a defined common renewal date for all your Veeam products. This simplifies contract management.
What level of support is included?
This basic maintenance plan includes access to standard technical support for issue resolution and entitlement to software updates and bug fixes. It is designed for general operational needs.
How does this differ from premium support?
Basic maintenance provides essential updates and standard support. Premium support typically offers faster response times, 24/7 availability, and more advanced technical assistance for critical environments.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.