Veeam Availability Suite Production Maintenance (24/7)
Maintain uninterrupted operation of your Veeam Availability Suite with 24/7 production maintenance, ensuring critical data protection and system uptime.
- 24/7 Technical Support: Access expert assistance around the clock for immediate issue resolution.
- Production Uptime Coverage: Guarantees continuous availability of your Veeam environment.
- Proactive Maintenance: Includes regular updates and patches to prevent potential disruptions.
- Expedited Issue Resolution: Prioritized response and resolution for critical production incidents.
Product Overview
Product Overview
This is a monthly subscription for 24/7 production maintenance and support for Veeam Availability Suite. It includes round-the-clock uplift for critical incidents, ensuring your data protection infrastructure remains operational and secure.
Designed for businesses that rely on continuous data availability, this service is ideal for IT Managers and IT Professionals in SMB and mid-market companies. It integrates directly with your existing Veeam deployment, providing a safety net for your most critical IT operations.
- Always-On Support: 24/7 access to Veeam certified engineers for immediate assistance.
- Production Environment Focus: Dedicated support for your live, operational Veeam deployment.
- Incident Uplift: Guaranteed priority handling and escalation for critical production issues.
- Maintenance & Updates: Coverage includes essential patches and updates to maintain system health.
- Peace of Mind: Reduces risk of downtime and data loss with continuous expert oversight.
Ensure your critical data protection systems are always operational with expert 24/7 support and maintenance, tailored for SMB and mid-market needs.
What This Enables
24/7 Critical Incident Response
Access to round-the-clock technical support for immediate resolution of critical production issues. This ensures minimal disruption to your data protection and recovery processes.
production environments, business continuity, disaster recovery, IT operations management, critical infrastructure
Continuous System Uptime Assurance
Guarantees the availability of your Veeam Availability Suite, preventing unexpected outages that could impact business operations. This provides consistent protection for your critical data.
data-intensive operations, regulatory compliance, mission-critical systems, continuous operations
Proactive Maintenance and Patching
Includes essential updates and patches to maintain system health and security, preventing potential issues before they impact production. This keeps your environment optimized and protected.
software lifecycle management, security posture, system performance, operational efficiency
Key Features
24/7 Production Support
Immediate assistance is available at any time to resolve critical issues, minimizing potential data loss and operational downtime.
Incident Uplift
Critical production incidents receive prioritized attention and expedited resolution, ensuring your business continuity is quickly restored.
Veeam Availability Suite Coverage
Direct support for your core data protection platform, ensuring its optimal performance and reliability.
Monthly Subscription Billing
Predictable operational expenses with a manageable monthly cost for continuous protection.
Proactive Maintenance Inclusion
Regular updates and patches are managed to prevent future issues, enhancing system stability and security.
Industry Applications
Finance & Insurance
This sector requires continuous data availability and robust disaster recovery capabilities to meet strict regulatory compliance and minimize financial risk from downtime.
Healthcare & Life Sciences
Maintaining constant access to patient data and operational systems is critical for patient care and regulatory adherence, making 24/7 support for data protection essential.
Manufacturing & Industrial
Production environments rely on uninterrupted operations; downtime can halt manufacturing lines, leading to significant financial losses, necessitating reliable data protection.
Legal & Professional Services
Client data confidentiality and accessibility are paramount; any disruption to data protection systems can lead to compliance breaches and loss of client trust.
Frequently Asked Questions
What is considered a 'production' incident?
A production incident is defined as any event that directly impacts the availability or functionality of your live Veeam Availability Suite, preventing it from performing its core data protection or recovery tasks.
Does this include software updates or just break/fix support?
This service includes coverage for essential patches and updates to maintain system health. It focuses on ensuring the stability and security of your production environment.
How quickly can I expect a response during a critical incident?
Critical production incidents are prioritized for immediate attention and expedited resolution, with response times defined by the service level agreement within your contract.
Deployment & Support
Deployment Complexity
Medium — IT-assisted
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.