Veeam Availability Suite Production Maintenance Extension
Secure uninterrupted operation of your Veeam Availability Suite with two additional years of prepaid 24/7 production maintenance, safeguarding your critical data.
- Access to 24/7 Technical Support: Receive immediate assistance from Veeam experts for any production issues, minimizing downtime.
- Coverage for Critical Updates: Ensure your Veeam software is always up to date with the latest patches and feature enhancements, maintaining optimal performance.
- Protection Against Production Disruptions: Mitigate risks associated with hardware failures or software glitches by having guaranteed access to timely resolutions.
- Entitlement to New Releases: Gain access to new versions and major upgrades of Veeam Availability Suite, keeping your data protection strategy current.
Product Overview
Product Overview
This offering provides two additional years of prepaid 24/7 production maintenance for your Veeam Availability Suite. It ensures continued access to Veeam's expert technical support, software updates, patches, and new releases, all crucial for maintaining robust data protection and disaster recovery capabilities.
Designed for businesses of all sizes that rely on Veeam for their data backup and recovery needs, this maintenance extension is ideal for IT Managers and IT Professionals. It integrates directly with your existing Veeam deployment, providing a critical layer of operational assurance and support for your business-critical systems.
- Extended Support Duration: Guarantees two more years of 24/7 access to Veeam's skilled support engineers.
- Continuous Software Updates: Provides access to all patches, hotfixes, and minor updates released during the maintenance period.
- Access to New Versions: Entitles you to new major releases of Veeam Availability Suite as they become available.
- Proactive Issue Resolution: Enables faster troubleshooting and resolution of any production-related incidents.
- Cost Predictability: Locks in support costs for an additional two years, aiding in budget planning.
Ensure your data protection remains robust and supported with this essential maintenance extension, providing peace of mind for your IT operations.
What This Enables
Continuous Access to Expert Technical Support
Access to 24/7 technical support from Veeam engineers ensures rapid resolution of any production issues. This minimizes potential downtime and data loss, maintaining business operations.
production environments, critical systems, business continuity planning, IT operational resilience
Protection Against Software Vulnerabilities
Coverage for critical updates and patches protects your Veeam Availability Suite from emerging security threats and software bugs. This maintains the integrity and security of your data protection infrastructure.
security-conscious operations, compliance requirements, risk mitigation strategies, IT infrastructure management
Entitlement to Latest Software Releases
Entitlement to new releases and major upgrades ensures your data protection capabilities remain current with the latest advancements. This allows for improved efficiency and expanded functionality.
technology adoption, future-proofing IT, performance optimization, evolving business needs
Key Features
2 Additional Years of Prepaid Maintenance
Secures extended support and updates for your Veeam Availability Suite, providing long-term operational assurance and cost predictability.
24/7 Production Support
Ensures immediate access to expert Veeam technical assistance around the clock, minimizing critical downtime and data loss incidents.
Access to Updates and Patches
Keeps your Veeam software secure and performing optimally with the latest fixes and enhancements, reducing vulnerability risks.
Entitlement to New Releases
Allows you to benefit from new features and improved functionality in future Veeam Availability Suite versions, enhancing your data protection strategy.
Vendor-Certified Maintenance
Guarantees that your support and updates are provided directly by Veeam, ensuring quality and compatibility with your existing infrastructure.
Industry Applications
Finance & Insurance
Financial institutions require continuous data availability and robust disaster recovery to meet strict regulatory compliance and maintain customer trust. Extended Veeam maintenance ensures their critical systems remain supported and up-to-date.
Healthcare & Life Sciences
Healthcare organizations must protect sensitive patient data and ensure uninterrupted access to electronic health records, adhering to HIPAA and other regulations. Extended support for Veeam Availability Suite is vital for maintaining data integrity and operational continuity.
Manufacturing & Industrial
Manufacturers rely on IT systems for production control, supply chain management, and operational efficiency. Extended maintenance for Veeam ensures their data protection infrastructure is reliable, minimizing costly production downtime.
Legal & Professional Services
Law firms and professional services companies handle highly confidential client data and operate under strict confidentiality and availability requirements. Extended Veeam maintenance guarantees support for their critical data backup and recovery solutions.
Frequently Asked Questions
What is Veeam Production Maintenance?
Veeam Production Maintenance is a support contract that provides 24/7 technical assistance, software updates, patches, and access to new releases for Veeam products. It is designed to ensure your data protection solutions are always operational and up-to-date.
Why should I extend my Veeam maintenance?
Extending your maintenance ensures continued access to critical support and updates, preventing potential downtime and security risks associated with outdated software. It also helps in budgeting by locking in support costs.
What is the difference between Production and Standard support?
Production support offers 24/7 availability for critical issues, ensuring immediate assistance. Standard support typically has business hour availability and may have different response time SLAs. This offering is for Production (24/7) support.
Deployment & Support
Deployment Complexity
Low — self-service
Fulfillment
Digital Delivery
License keys / portal provisioning
Support Model
Zent Networks Managed
Renewal, add-license, and lifecycle management included
Subscription Terms
Cancellation
Cancel anytime — no charge on next cycle
You may cancel this subscription at any time. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing cycle. Access remains active through the end of the paid term.
Returns
Subscription licenses are non-refundable
Digital software licenses and SaaS subscriptions cannot be returned once activated or provisioned. Contact a Zent Networks account manager if you have questions before purchasing.